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- Tasks: Support clients and manage communications in a fast-paced office environment.
- Company: Join a vibrant team at Saltus, where culture matters.
- Benefits: Earn up to ÂŁ26,000, enjoy 25 days holiday, and flexible working options.
- Other info: Experience great career growth in a dynamic Newcastle office.
- Why this job: Be part of a fun, supportive team while making a real difference for clients.
- Qualifications: Strong communication skills and a positive attitude are essential.
The predicted salary is between 26000 - 26000 ÂŁ per year.
We are looking for a high calibre client services support administrator to join our team. The ideal candidate must have top notch communication skills and be able to troubleshoot and process work in a timely and efficient manner.
What does this role look like?
- Answering and directing calls that come in on the main line in a professional manner
- Assisting with Post Sorting duties, ensuring the correct action is taken for each type of post
- Managing the Group Mailbox, ensuring emails are effectively managed and forwarded onto the correct location
- Assisting with outgoing mail
- To assist with various facilities functions, enabling the smooth running of the office
- Supporting diary and email management
- Assisting with meeting booking
What sort of person are we looking for?
- Have a background in administration
- Have a positive “can do” outlook on life
- Be well organised
- Happy to help clients and advisers with queries
- Manage adviser and client expectations efficiently
- Be reliable
- Experience within a financial planning environment is desirable.
Where will I be working?
We are looking for someone to be based out of our Newcastle office 5 days a week, to ensure the smooth running and efficiency of this busy office. We are passionate about championing flexible working for our people, so if there’s a slightly different working pattern that you’re looking for, then please come and have a chat to us about it!
What benefits do I get when working for Saltus?
The salary range for this role is up to £26,000 depending on experience, alongside 25 days’ holiday (plus bank holidays), life assurance, income protection and a pension, alongside access to our flexible benefits platform. The role is 35 hours per week between the hours of 8.30-5.30pm. Just as importantly, you’ll get to experience our culture, which we really do live and breathe ensuring that Saltus is a fantastic place to work for every single one of our 450+ people. We work hard, but we have an awful lot of fun along the way.
Client Support Associate employer: Saltus
Contact Detail:
Saltus Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Client Support Associate
✨Tip Number 1
Get to know the company culture! Before your interview, check out their website and social media. This will help you understand what they value and how you can fit in. Plus, it gives you some great talking points during your chat!
✨Tip Number 2
Practice your communication skills! Since this role is all about client support, make sure you can articulate your thoughts clearly. Try role-playing with a friend or family member to get comfortable with answering questions and handling scenarios.
✨Tip Number 3
Show off your organisational skills! During the interview, share examples of how you've managed multiple tasks or projects. This will demonstrate that you can handle the busy environment and keep everything running smoothly.
✨Tip Number 4
Don’t forget to follow up! After your interview, send a quick thank-you email. It shows your enthusiasm for the role and keeps you fresh in their minds. And remember, apply through our website for the best chance at landing that job!
We think you need these skills to ace Client Support Associate
Some tips for your application 🫡
Show Off Your Communication Skills: Since we're after someone with top-notch communication skills, make sure your application reflects that. Use clear and concise language, and don’t shy away from showcasing any relevant experience you have in client support or administration.
Tailor Your Application: Take a moment to read through the job description and highlight how your background aligns with what we’re looking for. Mention specific experiences that demonstrate your ability to manage emails, calls, and other admin tasks efficiently.
Keep It Professional Yet Friendly: We love a positive 'can do' attitude! While your application should be professional, let your personality shine through. A friendly tone can go a long way in making your application stand out.
Apply Through Our Website: Don’t forget to apply through our website! It’s the best way for us to receive your application and ensures you’re considered for the role. Plus, it shows you’re keen on joining our team at StudySmarter!
How to prepare for a job interview at Saltus
✨Master the Communication Game
Since top-notch communication skills are a must for this role, practice articulating your thoughts clearly and confidently. Consider doing mock interviews with friends or family to refine your responses and ensure you can convey your ideas effectively.
✨Show Off Your Organisational Skills
Prepare examples that showcase your organisational abilities. Think of times when you successfully managed multiple tasks or streamlined processes. This will demonstrate your capability to handle the diverse responsibilities of the Client Support Associate role.
✨Be Ready to Troubleshoot
Anticipate questions about how you would handle specific client queries or issues. Prepare scenarios where you had to troubleshoot problems efficiently, highlighting your problem-solving skills and your positive 'can do' attitude.
✨Know the Company Culture
Familiarise yourself with Saltus's culture and values. Be ready to discuss how your personal values align with theirs. Showing that you understand and appreciate their work environment will help you stand out as a candidate who fits well within the team.