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- Tasks: Support clients by managing calls, emails, and office functions efficiently.
- Company: Join a vibrant team at Saltus, where culture matters.
- Benefits: Earn up to ÂŁ26,000, enjoy 25 days holiday, and flexible benefits.
- Other info: Flexible working patterns available; we value work-life balance.
- Why this job: Be part of a fun, supportive environment while helping clients succeed.
- Qualifications: Experience in administration, preferably in financial services, with strong communication skills.
The predicted salary is between 24000 - 26000 ÂŁ per year.
We are looking for a high calibre client support administrator to join our team. The ideal candidate must have top notch communication skills and be able to troubleshoot and process work in a timely and efficient manner.
What does this role look like?
- Answering and directing calls that come in on the main line in a professional manner
- Assisting with Post Sorting duties, ensuring the correct action is taken for each type of post
- Managing the Group Mailbox, ensuring emails are effectively managed and forwarded onto the correct location
- Assisting with outgoing mail
- To assist with various facilities functions, enabling the smooth running of the office
- Supporting diary and email management
- Assisting with meeting booking
What sort of person are we looking for?
- A background in administration, ideally in financial services
- Have a positive “can do” outlook on life
- Be well organised
- Happy to help clients and advisers with queries
- Manage adviser and client expectations efficiently
- Be reliable
- Experience within a financial planning environment is desirable.
Where will I be working?
We are looking for someone to be based out of our Newcastle office 5 days a week, to ensure the smooth running and efficiency of this busy office. We are passionate about championing flexible working for our people, so if there’s a slightly different working pattern that you’re looking for, then please come and have a chat to us about it!
What benefits do I get when working for Saltus?
The salary range for this role is up to £26,000 depending on experience, alongside 25 days’ holiday (plus bank holidays), life assurance, income protection and a pension, alongside access to our flexible benefits platform. The role is 35 hours per week between the hours of 8.30-5.30pm. Just as importantly, you’ll get to experience our culture, which we really do live and breathe ensuring that Saltus is a fantastic place to work for every single one of our 450+ people. We work hard, but we have an awful lot of fun along the way.
Client Support Associate employer: Saltus Partners LLP
Contact Detail:
Saltus Partners LLP Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Client Support Associate
✨Tip Number 1
Network like a pro! Reach out to people in your industry, especially those who work at Saltus. A friendly chat can open doors and give you insider info about the company culture and what they really value in a Client Support Associate.
✨Tip Number 2
Prepare for the interview by practising common questions related to client support and administration. Think about how your past experiences align with the role's requirements, especially your communication skills and ability to manage expectations.
✨Tip Number 3
Show off your organisational skills! During the interview, share examples of how you've effectively managed tasks or projects in the past. This will demonstrate that you're the reliable candidate they're looking for.
✨Tip Number 4
Don’t forget to apply through our website! It’s the best way to ensure your application gets noticed. Plus, it shows you’re genuinely interested in being part of the Saltus team.
We think you need these skills to ace Client Support Associate
Some tips for your application 🫡
Show Off Your Communication Skills: Since we're after someone with top-notch communication skills, make sure your application reflects that. Use clear and concise language, and don’t shy away from showcasing any relevant experience you have in client support or administration.
Tailor Your Application: Take a moment to read through the job description and tailor your application accordingly. Highlight your experience in financial services and how it aligns with the role. We want to see how you can bring your unique skills to our team!
Be Professional Yet Personable: While professionalism is key, we also love a bit of personality! Let your enthusiasm shine through in your application. A positive 'can do' attitude goes a long way in making a great first impression.
Apply Through Our Website: We encourage you to apply directly through our website. It’s the best way for us to receive your application and ensures you’re considered for the role. Plus, it shows you’re keen on joining our team at Saltus!
How to prepare for a job interview at Saltus Partners LLP
✨Master Your Communication Skills
Since the role requires top-notch communication skills, practice articulating your thoughts clearly and concisely. Consider doing mock interviews with a friend or family member to refine your responses and ensure you come across as professional and approachable.
✨Know the Company Inside Out
Research Saltus thoroughly before your interview. Understand their values, culture, and the services they offer. This will not only help you answer questions more effectively but also show your genuine interest in the company and the role.
✨Prepare for Common Scenarios
Think about potential scenarios you might face in the role, such as handling difficult client queries or managing multiple tasks at once. Prepare specific examples from your past experience that demonstrate your problem-solving skills and ability to stay organised under pressure.
✨Show Your Positive Attitude
The job description highlights a 'can do' outlook, so be sure to convey your enthusiasm and willingness to help. Share examples of how you've gone above and beyond in previous roles, and express your eagerness to contribute positively to the team at Saltus.