Are you a lover of all things outdoors, passionate about product, how it looks in store and appreciate good customer service? Does working for a Brand like ours excite you? If so, becoming part of the Saltrock family could be part of your next adventure!
We are looking for a fun, energetic and enthusiastic person to come aboard as a Store Manager on a 40-hour contract. You will have already worked in Retail, have very high visual merchandising standards and may be a Store Manager or an experienced Supervisor looking for your next step.
Main Duties / Responsibilities
Relationships
- Proactively build and maintain a professional commercial relationship throughout the business, whilst ensuring the company’s requirements are met.
- Proactively build and maintain a professional commercial relationship with Head Office, DC and retail team to ensure the best commercial decisions for the store are made.
Customer
- Ensure all customers are approached, engaged and proactively sold to, providing the highest standards of customer service at all times.
- Ensuring customers have a positive experience within the assigned store through the actions taken by all team members.
- Ensure full adherence to all company policies and procedures including where relevant, centre procedures, with particular emphasis on health and safety of staff and customers.
- Maintain high security awareness by ensuring that all company security procedures are complied with.
Sales / Financial
- Accurately completes/understands commercial file - Monitor sales and enter commercial data in Commercial File.
- Uses commercial file information to influence decisions and maximise commercial opportunities.
- Ensure that all company and where applicable centre procedures are strictly adhered to.
- Implements any markdown and price alterations within agreed timescales.
- Ensure individual store is appropriately covered with staffing, ensuring peak trade periods are maximised.
- Ensure personal expenses are kept to a minimum.
Stock Maintenance & Visual Standards
- Maintain a high standard of housekeeping to ensure the store is attractive to customers and provides a healthy and safe environment.
- Monitor and maintain all aspects of stock management including stock losses, markdowns and stock levels.
- Merchandises product commercially ensuring visual merchandising principles and guidelines are adhered to ensure maximum sales.
- Ensures stock is tidy, presentable, replenished and attractively merchandised.
- Processes deliveries in a timely manner.
- Ensures high standards of housekeeping including maintenance of stockroom standards.
People
- Recruit and train new employees which meet Saltrock standards ensuring that all probationary requirements and individual reviews are carried out within the correct time scales.
- Carry out induction of new staff ensuring that required competencies are demonstrated and all documentation is correctly completed then forwarded to Head Office and Line Manager as required.
- Monitor and evaluate the development needs of staff ensuring appropriate coaching and training is provided to ensure needs are met.
- Monitor performances of staff identifying any disciplinary issues or training needs and ensuring appropriate action as required.
- Motivate team members to deliver exceptional service to all our customers both internal and external as an ambassador for Saltrock.
- Ensure all team members deliver agreed service levels to customers. Maximising every sales opportunity.
- Proactively seek feedback from competitors on performance to ensure we are aware of any factors that could affect trade.
Communication
- Complete all administration tasks required correctly and on time.
- Implement and maintain communication systems to staff, line manager and brands as required.
- Ensure all communication tools provided by the business are utilised to benefit the store.
- Ensure all communication with Head office, DC, retail team is polite, clear, concise and fit for purpose.
- Ensures feedback on commercial performance is effectively communicated to all relevant parties.
Role Competencies
- To be responsible for the sales performance and standards of assigned store.
- To maximise profitability by efficient management of resources.
- To maximise sales in store by ensuring that all staff are fully trained and motivated. Ensuring that the store is appropriately merchandised to provide a positive shopping experience and the achievement of company budgeted profit.
- Support the Retail Controller as required with retail responsibilities.
Benefits
- Rest and relaxation are important, we offer above statutory holiday, 33 days per year (inc. bank holidays) and after 5 years with Saltrock you will be rewarded with an extra 2 days, all holiday is pro‑rata for part time family members.
- Your Birthday is a BIG deal, you will have an extra full paid day off on or near your birthday.
- Uniform allowance.
- 50% discount (off RRP) on all Saltrock and Crew Clothing products.
- Giving back to our local communities and charities is important to us so we encourage you to take 3 fully paid charity days per year.
- Life Assurance (4 x salary).
Skills
- Management
- Excellent people skills
- Visual merchandising
