Store Manager in Berwick-Upon-Tweed

Are you a lover of all things outdoors, passionate about product, how it looks in store and appreciate good customer service? Does working for a brand like ours excite you? If so, becoming part of the Saltrock family could be part of your next adventure! We are looking for a fun, energetic and enthusiastic person to join as a Store Manager on a 40 hour contract. You will have already worked in retail, have very high visual merchandising standards and may be an experienced Store Manager or Supervisor looking for your next step.

You will give our customers an excellent experience in store, making them feel warm and welcome while managing and motivating team members, monitoring and hitting sales targets, and ensuring our product is merchandised to its full potential.

For over 30 years, Saltrock — a British, coastal, lifestyle brand — has had holiday, family, spirit, and fun at its heart. Our inspiration flows from land and sea, waves, and coastline, creating iconic prints design since 1988.

• Relationships: Proactively build and maintain a professional commercial relationship throughout the business, whilst ensuring the company’s requirements are met. Proactively build and maintain a professional commercial relationship with Head Office, DC and retail team to ensure the best commercial decisions for the store are made.
• Customer: Ensure all customers are approached, engaged, and proactively sold to, providing the highest standards of customer service at all times. Ensuring customers have a positive experience within the assigned store through the actions taken by all team members. Ensure full adherence to all company policies and procedures, including where relevant centre procedures, with particular emphasis on health and safety of staff and customers. Maintain high security awareness by ensuring that all company security procedures are complied with.
• Sales/Financial: Accurately complete and understand commercial file, monitoring sales and entering commercial data in Commercial File. Use commercial file information to influence decisions and maximise commercial opportunities. Ensure that all company and where applicable centre procedures are strictly adhered to. Implement any markdown and price alterations within agreed timescales. Ensure the store is appropriately covered with staffing, enabling peak trade periods maximised. Ensure personal expenses are kept to a minimum.
• Stock Maintenance & Visual Standards: Maintain a high standard of housekeeping to ensure the store is attractive to customers and provides a healthy and safe environment. Monitor and maintain all aspects of stock management including stock losses, markdowns and stock levels. Merchandise product commercially, ensuring visual merchandising principles and guidelines are adhered to maximise sales. Ensure stock is tidy, presentable, replenished and attractively merchandised. Process deliveries in a timely manner. Ensure high standards of housekeeping, including maintenance of stockroom standards.
• People: Recruit and train new employees that meet Saltrock standards, ensuring probationary requirements and individual reviews are carried out within correct timescales. Carry out induction of new staff, ensuring required competencies are demonstrated and all documentation is correctly completed then forwarded to Head Office and Line Manager as required. Monitor and evaluate the development needs of staff, ensuring appropriate coaching and training is provided to meet these needs. Monitor performance of staff, identifying any disciplinary issues or training needs and taking appropriate action. Motivate team members to deliver exceptional service to all our customers, both internal and external, as an ambassador for Saltrock. Ensure all team members deliver agreed service levels to customers, maximising every sales opportunity. Proactively seek feedback from competitors on performance to ensure awareness of any factors that could affect trade.
• Communication: Complete all administration tasks correctly and on time. Implement and maintain communication systems to staff, line manager and brands as required. Utilise all communication tools provided by the business to benefit the store. Ensure all communication with Head Office, DC, retail team is polite, clear, concise and fit for purpose. Ensure feedback on commercial performance is effectively communicated to all relevant parties.
• Role Competencies: Responsible for the sales performance and standards of the assigned store. Maximise profitability by efficient management of resources. Maximise sales in store by ensuring all staff are fully trained and motivated, and that the store is appropriately merchandised to provide a positive shopping experience and achieve company budgeted profit. Support the Retail Controller as required with retail responsibilities.

• Rest and relaxation: 33 statutory holiday days per year (inc. bank holidays) plus 2 additional days after 5 years; pro‑rated for part‑time family members.
• Birthday: one fully paid day off on or near your birthday.
• Uniform allowance.
• 50% discount (off RRP) on all Saltrock and Crew Clothing products.
• Three fully paid charity days per year to support local communities and charities.
• Life Assurance (4 × salary).