At a Glance
- Tasks: Coordinate mobile teams and manage daily workloads for gas engineers in a fast-paced environment.
- Company: Join Saltire Facilities Management, a leading property services provider in the UK.
- Benefits: Enjoy a competitive salary, private healthcare, gym discounts, and generous leave options.
- Other info: Dynamic role with opportunities for overtime and career growth.
- Why this job: Make impactful decisions that enhance service performance and customer satisfaction.
- Qualifications: Experience in dispatch or operations coordination with strong organisational skills.
The predicted salary is between 27000 - 27000 £ per year.
Location: Bellshill
Employment Type: Full-Time | Permanent
Shift Pattern: 4 on, 4 off (12:30 - 23:00 average 32.5 hours/week)
Salary: From £27,000 per year + benefits
Be at the Centre of Operational Excellence
Are you highly organised, decisive under pressure, and confident coordinating mobile teams in real time? Do you thrive in a fast‑paced operational environment where your decisions directly impact service performance and customer satisfaction? If so, this is an opportunity to join a growing, industry‑leading organisation where your role truly matters.
The Role
As a Field Operations & Dispatch Coordinator, you will act as the operational control hub for gas engineers and field operatives, ensuring work is planned, prioritised and delivered efficiently, safely and in line with client contracts.
Key Responsibilities
- Plan, schedule and allocate daily workloads to gas engineers and field operatives
- Dispatch work electronically via PDA/mobile workforce systems
- Monitor live job progress and adjust schedules to maintain performance targets
- Prioritise and coordinate emergency callouts in line with safety regulations and contractual obligations
- Reallocate works dynamically to minimise downtime and maximise productivity
- Ensure adherence to client KPIs, SLAs and response times
- Monitor engineer productivity and escalate operational risks when necessary
- Maintain accurate system records, job notes and completion data for audit purposes
- Support continuous improvement initiatives within Service Delivery
- Act as first point of contact for engineers requiring operational support
- Handle inbound calls from field operatives and manage escalations appropriately
- Liaise with internal departments and clients to provide timely service updates
- Provide accurate information within a high‑volume, fast‑paced environment
- Timely and accurate allocation of works
- Achievement of contractual response and completion targets
- Effective coordination of emergency and reactive maintenance works
- Accurate system data and record integrity
- Positive and professional working relationships with engineers and stakeholders
What We’re Looking For
Essential
- Experience in a dispatch, scheduling or operations coordination role
- Experience working to KPIs and Service Level Agreements
- Strong organisational and prioritisation skills
- Ability to make confident decisions under pressure
- Competent IT skills, including mobile workforce/PDA systems
- Excellent verbal communication skills
Desirable
- Experience within gas, utilities or reactive maintenance environments
- Understanding of emergency response coordination
You’ll succeed in this role if you are calm, proactive, solutions‑focused and able to manage multiple priorities without losing attention to detail.
Shift Pattern
4 on, 4 off rotational pattern
1 hour unpaid break per shift
12:30 - 23:00
What We Offer
- Salary from £27,000 per year
- Overtime opportunities
- Company sick pay
- Private healthcare plan
- Free on‑site parking
- Employee discount and savings platform
- Discounted gym membership
- Employee Assistance Programme & mental wellbeing support
- 22 days annual leave + bank holidays (increasing with service)
- Option to buy up to 3 additional days annual leave
- 1 paid volunteer day per year
- £500 refer‑a‑friend bonus
About Us
Saltire Facilities Management is one of the UK’s largest independent property services providers, delivering maintenance, repair and installation services to over 120,000 social housing tenants and private homeowners. Specialising in Renewables, Gas Services and Electrical Works, we support public sector organisations in decarbonising housing stock and meeting zero‑carbon targets. We also deliver high‑quality boiler installations, service plans and finance solutions to thousands of private homeowners each year.
Field Operations & Dispatch Coordinator in Motherwell employer: Saltire Facilities Management
At Saltire Facilities Management, we pride ourselves on being an excellent employer, offering a supportive work culture that values employee well-being and professional growth. Located in Bellshill, our team enjoys competitive salaries starting from £27,000, comprehensive benefits including private healthcare and generous annual leave, as well as opportunities for overtime and personal development. Join us to be part of a dynamic environment where your contributions directly enhance service performance and customer satisfaction.
Contact Details:
Saltire Facilities Management Recruitment Team
StudySmarter Expert Advice🤫
We think this is how you could land Field Operations & Dispatch Coordinator in Motherwell
✨Tip Number 1
Get to know the company inside out! Research Saltire Facilities Management and understand their values, services, and recent projects. This will help you tailor your conversations and show that you're genuinely interested in being part of their team.
✨Tip Number 2
Practice your communication skills! As a Field Operations & Dispatch Coordinator, you'll need to be clear and confident when coordinating with engineers and clients. Try role-playing scenarios with friends or family to get comfortable with the kind of conversations you'll be having.
✨Tip Number 3
Show off your organisational skills! Prepare examples from your past experiences where you've successfully managed multiple priorities or made quick decisions under pressure. This will demonstrate that you can handle the fast-paced environment at Saltire.
✨Tip Number 4
Don't forget to apply through our website! It’s the best way to ensure your application gets noticed. Plus, it shows that you're proactive and keen to join the team. Good luck!
We think you need these skills to ace Field Operations & Dispatch Coordinator in Motherwell
Some tips for your application 🫡
Tailor Your CV:Make sure your CV reflects the skills and experience mentioned in the job description. Highlight your organisational skills and any relevant dispatch or operations coordination experience to show us you're the right fit for the role.
Craft a Compelling Cover Letter:Use your cover letter to tell us why you’re passionate about this position. Share specific examples of how you've successfully managed multiple priorities or made confident decisions under pressure in previous roles.
Show Off Your IT Skills:Since we rely on mobile workforce systems, it’s important to mention your IT skills. If you have experience with PDA systems or similar tech, make sure to include that in your application to catch our eye!
Apply Through Our Website:We encourage you to apply directly through our website. It’s the best way for us to receive your application and ensures you don’t miss out on any important updates regarding your application status.
How to prepare for a job interview at Saltire Facilities Management
✨Know Your Role Inside Out
Before the interview, make sure you thoroughly understand the responsibilities of a Field Operations & Dispatch Coordinator. Familiarise yourself with key terms like KPIs, SLAs, and emergency response coordination. This will help you speak confidently about how your skills align with the job.
✨Showcase Your Organisational Skills
Prepare examples from your past experiences that demonstrate your strong organisational and prioritisation skills. Think of situations where you successfully managed multiple tasks under pressure, as this is crucial for the role. Be ready to discuss how you handle scheduling and dispatching effectively.
✨Communicate Clearly and Confidently
Since excellent verbal communication is essential, practice articulating your thoughts clearly. You might be asked to explain how you would handle a specific scenario involving field operatives or emergency callouts. Use concise language and maintain a professional tone throughout the interview.
✨Prepare Questions for Them
At the end of the interview, have a few thoughtful questions ready to ask the interviewer. This shows your genuine interest in the role and the company. You could ask about their approach to continuous improvement initiatives or how they support their teams in high-pressure situations.
