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- Tasks: Coordinate mobile teams and manage real-time operations for gas engineers.
- Company: Join a leading organisation focused on operational excellence.
- Benefits: Competitive salary, flexible shifts, and opportunities for career growth.
- Other info: Dynamic role with a focus on service performance and customer satisfaction.
- Why this job: Make impactful decisions in a fast-paced environment that values your contributions.
- Qualifications: Strong organisational skills and ability to thrive under pressure.
The predicted salary is between 27000 - 27000 £ per year.
Location: Bellshill
Employment Type: Full-Time | Permanent
Shift Pattern: 4 on, 4 off 06:00 - 16:30 - average 32.5 hours per week
Salary: From £27,000 per year
Be at the Centre of Operational Excellence
Are you highly organised, decisive under pressure, and confident coordinating mobile teams in real time? Do you thrive in a fast-paced operational environment where your decisions directly impact service performance and customer satisfaction? If so, this is an opportunity to join a growing, industry-leading organisation where your role truly matters.
The Role
As a Field Operations & Dispatch Coordinator, you will act as the operational control hub for gas engineers and field operatives, ensuring work is planned, prioritised and delivered efficiently, safely and in line with client contracts. This is not just a scheduling role — it is a real-time operational coordination position where you will make decisions that directly affect service levels, compliance and customer outcomes. You will manage both scheduled and emergency response works through our mobile workforce management system, ensuring KPIs and SLAs are consistently achieved.
Key Responsibilities
- Operational Coordination
- Plan, schedule and allocate daily workloads to gas engineers and field operatives
- Dispatch work electronically via PDA/mobile workforce systems
- Monitor live job progress and adjust schedules to maintain performance targets
- Prioritise and coordinate emergency callouts in line with safety regulations and contractual obligations
- Reallocate works dynamically to minimise downtime and maximise productivity
- Ensure adherence to client KPIs, SLAs and response times
- Monitor engineer productivity and escalate operational issues as necessary
Field Operations & Dispatch Coordinator employer: Saltire Facilities Management
Contact Detail:
Saltire Facilities Management Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Field Operations & Dispatch Coordinator
✨Tip Number 1
Network like a pro! Reach out to people in the industry, attend events, and connect on LinkedIn. You never know who might have the inside scoop on job openings or can put in a good word for you.
✨Tip Number 2
Prepare for interviews by practising common questions and scenarios related to field operations. Think about how you would handle real-time decision-making and prioritising tasks under pressure — it’s all about showing you can keep things running smoothly!
✨Tip Number 3
Showcase your organisational skills! Bring examples of how you've successfully coordinated teams or managed schedules in the past. Use specific metrics to demonstrate your impact on performance and customer satisfaction.
✨Tip Number 4
Don’t forget to apply through our website! It’s the best way to ensure your application gets seen by the right people. Plus, we love seeing candidates who are proactive and engaged with our company.
We think you need these skills to ace Field Operations & Dispatch Coordinator
Some tips for your application 🫡
Tailor Your CV: Make sure your CV is tailored to the Field Operations & Dispatch Coordinator role. Highlight your organisational skills and any experience you have in coordinating teams or managing schedules. We want to see how your background aligns with our needs!
Craft a Compelling Cover Letter: Your cover letter is your chance to shine! Use it to explain why you're the perfect fit for this fast-paced environment. Share specific examples of how you've made decisions under pressure and improved service performance in previous roles.
Showcase Your Tech Savvy: Since this role involves using mobile workforce management systems, mention any relevant tech skills you have. If you've worked with similar systems before, let us know! We love candidates who are comfortable with technology.
Apply Through Our Website: We encourage you to apply directly through our website. It’s the best way for us to receive your application and ensures you don’t miss out on any important updates. Plus, we love seeing applications come in through our own platform!
How to prepare for a job interview at Saltire Facilities Management
✨Know the Role Inside Out
Before your interview, make sure you thoroughly understand the responsibilities of a Field Operations & Dispatch Coordinator. Familiarise yourself with operational coordination, scheduling, and how to manage both scheduled and emergency works. This will help you demonstrate your knowledge and show that you're ready to hit the ground running.
✨Showcase Your Organisational Skills
Since this role requires high levels of organisation, be prepared to discuss specific examples from your past experiences where you've successfully managed multiple tasks or coordinated teams. Use the STAR method (Situation, Task, Action, Result) to structure your answers and highlight your ability to thrive in fast-paced environments.
✨Demonstrate Decision-Making Under Pressure
The interviewers will want to see how you handle pressure and make quick decisions. Think of scenarios where you had to prioritise tasks or respond to emergencies. Be ready to explain your thought process and how your decisions positively impacted service performance or customer satisfaction.
✨Familiarise Yourself with KPIs and SLAs
Understanding key performance indicators (KPIs) and service level agreements (SLAs) is crucial for this role. Research what these terms mean in the context of field operations and be prepared to discuss how you would ensure compliance with them. This shows that you’re not just interested in the job, but also in contributing to the company's success.