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- Tasks: Support tenants during their installation journey and ensure satisfaction.
- Company: Join Saltire, a leading provider in heating and renewable energy services.
- Benefits: Flexible part-time hours, private healthcare, and employee discounts.
- Other info: Enjoy a supportive team environment with growth opportunities.
- Why this job: Make a real difference in tenant experiences while developing your customer service skills.
- Qualifications: Confident communicator with a positive attitude; driving licence required.
The predicted salary is between 17280 - 17280 £ per year.
As a Tenant Liaison Officer, you will play a vital role in ensuring tenants feel informed, supported and satisfied throughout their installation journey. Acting as a key point of contact between tenants, clients and internal teams, you will help maximise access, resolve concerns and maintain excellent customer relationships. This is an ideal role for someone who enjoys working with people, is organised, and takes pride in delivering great customer service.
Key Responsibilities
- Support increased survey and installation access by engaging with tenants & clients
- Locate keys and arrange access for temporary accommodation and void properties
- Visit properties before, during & after installations to ensure tenants are satisfied with the support provided
- Conduct post-installation visits to gather customer feedback and assist with system queries
- Collate customer satisfaction forms and submit weekly reports to clients
- Act as a first point of contact for tenant and client queries or complaints
- Assist with refusals and no-access visits to improve uptake and completion rates
- Maintain clear and professional communication with all internal departments
- Attend project progress meetings when required
- Carry out any other reasonable duties as directed by the Installation Manager or Contract Managers
About You
- Confident and professional communicator
- Positive, reliable and a strong team player
- Punctual and well-organised
- Experience working directly with the public or tenants is desirable, but not essential
- Full UK driving licence required
What We Offer
- Part-time role with flexible working hours
- Company van and fuel card provided
- Opportunity to join a growing and stable organisation
- Supportive team environment with ongoing development opportunities
- Private healthcare plan
- Paid holiday + bank holidays (increasing with service)
- Option to buy up to 3 extra days annual leave
- 1 paid volunteer day per year
- £500 refer-a-friend bonus
- Employee discounts & savings
- Discounted gym membership
- Employee Assistance Programme & wellbeing support
- Company pension
- Cycle to work scheme
Saltire Facilities Management Limited is one of the UK’s largest independent providers of domestic heating, electrical and renewable energy services. We work in partnership with local authorities and housing providers to deliver high-quality, customer-focused solutions. Due to continued growth and long-term contract retention, we are looking to expand our Electrical & Renewables team with a dedicated and people-focused Tenant Liaison Officer. If you’re passionate about customer service and want to play a key role in improving tenant experience within the renewables sector, we’d love to hear from you.
Tenant Liason Officer in Bellshill employer: Saltire Facilities Management
Contact Detail:
Saltire Facilities Management Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Tenant Liason Officer in Bellshill
✨Tip Number 1
Get to know the company! Before your interview, do a bit of research on Saltire Facilities Management. Understand their values and what they stand for. This will help you connect with the interviewers and show that you're genuinely interested in being part of their team.
✨Tip Number 2
Practice your people skills! As a Tenant Liaison Officer, you'll be working closely with tenants and clients. Role-play common scenarios with a friend or family member to boost your confidence in handling queries and complaints. The more comfortable you are, the better you'll perform!
✨Tip Number 3
Show off your organisational skills! Bring examples of how you've managed multiple tasks or projects in the past. Whether it's keeping track of tenant feedback or coordinating access for installations, demonstrating your ability to stay organised will impress the hiring team.
✨Tip Number 4
Don’t forget to follow up! After your interview, send a quick thank-you email to express your appreciation for the opportunity. It’s a simple gesture that can set you apart from other candidates and shows your enthusiasm for the role.
We think you need these skills to ace Tenant Liason Officer in Bellshill
Some tips for your application 🫡
Tailor Your Application: Make sure to customise your CV and cover letter for the Tenant Liaison Officer role. Highlight your experience with customer service and any relevant skills that match the job description. We want to see how you can bring value to our team!
Show Your People Skills: Since this role is all about communication and support, don’t forget to showcase your ability to connect with people. Share examples of how you've successfully engaged with tenants or clients in the past. We love a good story!
Be Clear and Concise: When writing your application, keep it straightforward and to the point. Use clear language and avoid jargon. We appreciate a well-structured application that makes it easy for us to see why you’re a great fit for the role.
Apply Through Our Website: We encourage you to submit your application through our website. It’s the best way for us to receive your details and ensures you’re considered for the position. Plus, it’s super easy – just follow the prompts!
How to prepare for a job interview at Saltire Facilities Management
✨Know Your Role Inside Out
Before the interview, make sure you thoroughly understand the responsibilities of a Tenant Liaison Officer. Familiarise yourself with the key tasks like engaging with tenants, resolving concerns, and maintaining communication. This will help you demonstrate your knowledge and enthusiasm for the role.
✨Showcase Your People Skills
Since this role is all about working with people, be ready to share examples of how you've successfully interacted with customers or clients in the past. Highlight your communication skills and any experience you have in resolving conflicts or providing excellent service.
✨Prepare Questions to Ask
Interviews are a two-way street! Prepare thoughtful questions about the company culture, team dynamics, and what success looks like in this role. This shows you're genuinely interested and helps you assess if the company is the right fit for you.
✨Dress for Success
Even though the role is field-based, it's important to present yourself professionally during the interview. Opt for smart-casual attire that reflects your understanding of the company's values and the importance of professionalism in customer interactions.