At a Glance
- Tasks: Coordinate mobile teams and manage real-time operational decisions for gas engineers.
- Company: Join Saltire Facilities Management, a leading property services provider in the UK.
- Benefits: Enjoy competitive salary, private healthcare, gym discounts, and generous leave options.
- Other info: Flexible 4 on, 4 off shift pattern with excellent career growth opportunities.
- Why this job: Make impactful decisions in a fast-paced environment while supporting essential services.
- Qualifications: Experience in dispatch or operations coordination with strong organisational skills.
The predicted salary is between 24570 - 27300 £ per year.
Location: Bellshill
Employment Type: Full‑Time | Permanent
Shift Pattern: 4 on, 4 off - average 32.5 hours per week
Salary: From £24,570 per year + benefits
Be at the Centre of Operational Excellence
Are you highly organised, decisive under pressure, and confident coordinating mobile teams in real time? Do you thrive in a fast‑paced operational environment where your decisions directly impact service performance and customer satisfaction? If so, this is an opportunity to join a growing, industry‑leading organisation where your role truly matters.
The Role
As a Field Operations & Dispatch Coordinator, you will act as the operational control hub for gas engineers and field operatives, ensuring work is planned, prioritised and delivered efficiently, safely and in line with client contracts. This is not just a scheduling role — it is a real‑time operational coordination position where you will make decisions that directly affect service levels, compliance and customer outcomes. You will manage both scheduled and emergency response works through our mobile workforce management system, ensuring KPIs and SLAs are consistently achieved.
Key Responsibilities
- Operational Coordination
- Plan, schedule and allocate daily workloads to gas engineers and field operatives
- Dispatch work electronically via PDA/mobile workforce systems
- Monitor live job progress and adjust schedules to maintain performance targets
- Prioritise and coordinate emergency callouts in line with safety regulations and contractual obligations
- Reallocate works dynamically to minimise downtime and maximise productivity
- Performance & Compliance
- Ensure adherence to client KPIs, SLAs and response times
- Monitor engineer productivity and elevate operational risks when necessary
- Maintain accurate system records, job notes and completion data for audit purposes
- Support continuous improvement initiatives within Service Delivery
- Communication & Operational Support
- Act as first point of contact for engineers requiring operational support
- Handle inbound calls from field operatives and manage escalations appropriately
- Liaise with internal departments and clients to provide timely service updates
- Provide accurate information within a high‑volume, fast‑paced environment
Key Accountabilities
- Timely and accurate allocation of works
- Achievement of contractual response and completion targets
- Effective coordination of emergency and reactive maintenance works
- Accurate system data and record integrity
- Positive and professional working relationships with engineers and stakeholders
What We’re Looking For
Essential
- Experience in a dispatch, scheduling or operations coordination role
- Experience working to KPIs and Service Level Agreements
- Strong organisational and prioritisation skills
- Ability to make confident decisions under pressure
- Competent IT skills, including mobile workforce/PDA systems
- Excellent verbal communication skills
Desirable
- Experience within gas, utilities or reactive maintenance environments
- Understanding of emergency response coordination
You’ll succeed in this role if you are calm, proactive, solutions‑focused and able to manage multiple priorities without losing attention to detail.
Shift Pattern
4 on, 4 off rotational pattern
1 hour unpaid break per shift
Back Shift 12:30 – 23:00
This structure provides consistency and predictable time off while supporting a 24/7 operational environment.
What We Offer
- Salary from £24,570 per year
- Overtime opportunities
- Company sick pay
- Private healthcare plan
- Free on‑site parking
- Employee discount and savings platform
- Discounted gym membership
- Employee Assistance Programme & mental wellbeing support
- 22 days annual leave + bank holidays (increasing with service)
- Option to buy up to 3 additional days annual leave
- 1 paid volunteer day per year
- £500 refer‑a‑friend bonus
About Us
Saltire Facilities Management is one of the UK’s largest independent property services providers, delivering maintenance, repair and installation services to over 120,000 social housing tenants and private homeowners. Specialising in Renewables, Gas Services and Electrical Works, we support public sector organisations in decarbonising housing stock and meeting zero‑carbon targets. We also deliver high‑quality boiler installations, service plans and finance solutions to thousands of private homeowners each year. As we continue to grow, we are strengthening our Service Delivery team and are now looking for a Field Operations & Dispatch Coordinator to play a central role in our operational performance.
Benefits
- Bereavement leave
- Free parking
- On‑site parking
Experience
Dispatching: 2 years (required)
Work Location: In person
Job Types: Full‑time, Permanent
Field Operations & Dispatch Coordinator in Bellshill employer: Saltire Facilities Management
At Saltire Facilities Management, we pride ourselves on being an excellent employer, offering a supportive work culture that values employee well-being and professional growth. Located in Bellshill, our team enjoys a competitive salary starting from £24,570 per year, alongside generous benefits such as private healthcare, discounted gym memberships, and opportunities for overtime. With a focus on operational excellence and a commitment to continuous improvement, we empower our employees to make impactful decisions in a dynamic environment, ensuring that every role contributes to our mission of delivering high-quality services to our clients.
Contact Details:
Saltire Facilities Management Recruitment Team
StudySmarter Expert Advice🤫
We think this is how you could land Field Operations & Dispatch Coordinator in Bellshill
✨Tip Number 1
Get to know the company inside out! Research Saltire Facilities Management and understand their values, services, and recent projects. This will help you tailor your conversations and show that you're genuinely interested in being part of their team.
✨Tip Number 2
Practice your communication skills! As a Field Operations & Dispatch Coordinator, you'll need to be clear and confident when coordinating with engineers and clients. Try role-playing scenarios with friends or family to get comfortable with the kind of conversations you'll be having.
✨Tip Number 3
Show off your organisational skills! During interviews, share specific examples of how you've successfully managed multiple priorities or made quick decisions under pressure. This will demonstrate that you can thrive in a fast-paced operational environment.
✨Tip Number 4
Don't forget to apply through our website! It’s the best way to ensure your application gets noticed. Plus, it shows that you're proactive and serious about joining the team at Saltire Facilities Management.
We think you need these skills to ace Field Operations & Dispatch Coordinator in Bellshill
Some tips for your application 🫡
Show Off Your Organisational Skills:In your application, make sure to highlight your experience in dispatch or operations coordination. We want to see how you've successfully managed workloads and prioritised tasks in a fast-paced environment.
Be Confident and Decisive:Since this role involves making quick decisions under pressure, share examples of when you've had to think on your feet. We love seeing candidates who can demonstrate their ability to stay calm and focused while managing multiple priorities.
Communicate Clearly:Your verbal communication skills are key for this position. Use your application to showcase how you've effectively liaised with teams and clients in the past. Clear communication is essential for operational success!
Apply Through Our Website:We encourage you to apply directly through our website. It’s the best way for us to receive your application and ensures you don’t miss out on any important updates about the role!
How to prepare for a job interview at Saltire Facilities Management
✨Know the Role Inside Out
Before your interview, make sure you thoroughly understand the responsibilities of a Field Operations & Dispatch Coordinator. Familiarise yourself with operational coordination, scheduling, and how to manage KPIs and SLAs. This will help you demonstrate your knowledge and show that you're genuinely interested in the role.
✨Showcase Your Decision-Making Skills
Since this role requires making confident decisions under pressure, prepare examples from your past experiences where you've had to think on your feet. Highlight situations where your quick thinking led to positive outcomes, especially in a fast-paced environment.
✨Communicate Clearly and Confidently
Excellent verbal communication skills are essential for this position. Practice articulating your thoughts clearly and concisely. During the interview, ensure you listen actively and respond thoughtfully to questions, demonstrating your ability to handle high-volume communication effectively.
✨Prepare for Scenario-Based Questions
Expect scenario-based questions that assess your operational coordination skills. Think about how you would prioritise tasks, manage emergency callouts, or reallocate works dynamically. Practising these scenarios will help you feel more prepared and confident during the interview.
