At a Glance
- Tasks: Assist customers with heating and property services via calls, emails, and live chat.
- Company: Join Saltire Facilities Management, a leader in home maintenance and repair.
- Benefits: Competitive pay, private healthcare, gym discounts, and generous holiday options.
- Other info: Enjoy a flexible 4 on 4 off shift pattern for great work-life balance.
- Why this job: Make a real difference by helping keep homes warm and safe.
- Qualifications: Customer service experience and strong communication skills are essential.
The predicted salary is between 23000 - 23000 £ per year.
Pay: From £23,000.00 per year
9-Month Fixed Term Contract
Backshift | 4 on 4 off | 11:00am – 9:30pm
£13.30 per hour | 32.25 hours per week
Join a Team That Keeps Homes Warm
At Saltire Facilities Management, we don’t just answer calls — we help keep over 120,000 homes safe, warm and running smoothly. As one of the UK’s largest independent providers of maintenance, repair and installation services for domestic heating systems, we work with public sector organisations and private homeowners to deliver essential property services. From renewables and gas services to electrical works, we’re supporting the UK’s move toward lower‑carbon housing — and we’re growing.
To support this continued growth, we’re looking for confident, customer-focused individuals to join us in our busy contact centre team. This is a fantastic opportunity to gain experience in a well‑established, supportive organisation — with the potential to open doors for future opportunities.
The Role
As a Customer Service Advisor, you’ll be the first point of contact for tenants and homeowners needing assistance with heating, electrical and property services. Working in a fast‑paced contact centre environment, you’ll:
- Handle inbound calls, emails and live chat queries
- Schedule and re‑arrange engineer appointments
- Provide clear, reassuring support to customers
- Update internal and client systems accurately
- Liaise with engineers and internal teams to resolve issues
- Work to service level agreements and quality standards
You’ll be speaking to customers who may be without heating or hot water — so empathy, efficiency and clear communication are key.
What We’re Looking For
We’re less focused on industry experience and more interested in attitude and capability. You’ll thrive in this role if you have:
- Previous customer service or contact centre experience
- Excellent communication skills and a calm, professional manner
- Strong problem‑solving skills and attention to detail
- Confidence using multiple systems at once
- A positive, team‑focused attitude
- Flexibility to work a 4 on 4 off backshift pattern
Experience within heating, maintenance or property services is helpful — but not essential.
Shift Pattern
Backshift: 11:00am – 9:30pm
4 days on, 4 days off (rotational)
Average 32.25 hours per week
£13.30 per hour
This pattern offers excellent work‑life balance, with regular days off throughout the year.
What We Offer
- Competitive salary equivalent from £23,000 per annum
- Overtime opportunities
- Company sick pay
- Private healthcare plan
- Free on‑site parking
- Retail discount scheme
- Discounted gym membership
- Employee Assistance Programme & mental wellbeing support
- 20 days holiday (pro rata)
- Option to buy up to 3 additional days annual leave
- 1 paid volunteer day per year (pro rata)
- £500 refer‑a‑friend bonus
Why Join Saltire?
This isn’t “just another call centre role.” You’ll be joining a team that plays a vital role in supporting households across the UK — often when they need us most. We offer stability, structure, and a supportive management team who genuinely value their people. If you’re looking for an opportunity with a respected organisation — and want to make a real difference to customers every day — we’d love to hear from you.
Customer Service Advisor in Bellshill employer: Saltire Facilities Management
Saltire Facilities Management is an excellent employer, offering a supportive work culture that prioritises employee well-being and professional growth. With competitive salaries, annual reviews, and a comprehensive wellness programme, employees are equipped with the tools they need to thrive in their roles while making a meaningful impact in the community by ensuring safe and compliant homes in the Salisbury area.
Contact Details:
Saltire Facilities Management Recruitment Team
StudySmarter Expert Advice🤫
We think this is how you could land Customer Service Advisor in Bellshill
✨Tip Number 1
Get to know the company! Before your interview, do a bit of research on Saltire Facilities Management. Understand their values and what they do. This will help you tailor your answers and show that you're genuinely interested in being part of the team.
✨Tip Number 2
Practice makes perfect! Role-play common customer service scenarios with a friend or family member. This will help you feel more confident when handling tricky situations during the interview, especially since empathy and clear communication are key in this role.
✨Tip Number 3
Show off your problem-solving skills! Think of examples from your past experiences where you successfully resolved issues for customers. Be ready to share these stories during your interview to demonstrate your capability and calm approach under pressure.
✨Tip Number 4
Apply through our website! We want to make it easy for you to join us. By applying directly, you’ll ensure your application gets the attention it deserves. Plus, it shows initiative and enthusiasm for the role!
We think you need these skills to ace Customer Service Advisor in Bellshill
Some tips for your application 🫡
Tailor Your Application:Make sure to customise your CV and cover letter for the Customer Service Advisor role. Highlight your previous customer service experience and any relevant skills that match what we’re looking for, like communication and problem-solving.
Show Your Personality:We want to see who you are! Don’t be afraid to let your personality shine through in your application. Share examples of how you've handled tough situations or provided excellent service in the past.
Be Clear and Concise:When writing your application, keep it clear and to the point. Use simple language and avoid jargon. We appreciate straightforward communication, just like you’ll be using with our customers!
Apply Through Our Website:For the best chance of success, make sure to apply directly through our website. This way, we can easily track your application and get back to you quicker. Plus, it shows you’re serious about joining our team!
How to prepare for a job interview at Saltire Facilities Management
✨Know the Company
Before your interview, take some time to research Saltire Facilities Management. Understand their mission, values, and the services they provide. This will not only help you answer questions more effectively but also show your genuine interest in the role.
✨Showcase Your Customer Service Skills
As a Customer Service Advisor, you'll need to demonstrate your ability to handle customer queries with empathy and efficiency. Prepare examples from your past experiences where you successfully resolved issues or provided exceptional service to customers.
✨Practice Common Interview Questions
Anticipate questions related to problem-solving and communication skills. Think about how you would respond to scenarios like dealing with an upset customer or managing multiple tasks at once. Practising these responses can help you feel more confident during the interview.
✨Ask Insightful Questions
At the end of the interview, be ready to ask questions that show your enthusiasm for the role. Inquire about the team dynamics, training opportunities, or how success is measured in the position. This not only demonstrates your interest but also helps you gauge if the company is the right fit for you.
