At a Glance
- Tasks: Be the friendly voice helping customers with heating and property service queries.
- Company: Join Saltire Facilities Management, a leader in home maintenance and repair services.
- Benefits: Enjoy competitive salary, discounts, overtime opportunities, and a supportive work environment.
- Other info: Flexible 4 on 4 off shifts with excellent career growth potential.
- Why this job: Make a real difference by helping people stay safe and comfortable in their homes.
- Qualifications: Positive attitude, strong communication skills, and a desire to help others.
The predicted salary is between 24570 - 24570 £ per year.
Salary: £24,570 per annum
Hours: Average 32.25 hours per week
Shift: 11:00am - 9:30pm, 4 days on / 4 days off
Location: Office-based
Make a Difference Every Day
At Saltire Facilities Management, we don't just answer calls — we help keep over 120,000 homes safe, warm and running smoothly. As one of the UK's largest independent providers of maintenance, repair and installation services for domestic heating systems, we work with public sector organisations and private homeowners to deliver essential property services. From renewables and gas services to electrical works, we're supporting the UK's move toward lower-carbon housing.
To support this continued growth, we're looking for confident, customer-focused individuals to join us in our busy contact centre team.
What You'll Be Doing
You'll be the first point of contact for customers who need help with heating, electrical, and property service enquiries. From booking engineer visits to providing reassurance during urgent situations, your work will have a direct impact on the customer experience. In this role, you will:
- Handle inbound calls, emails, and live chat queries
- Schedule and manage engineer appointments
- Provide clear, empathetic, and reassuring customer support
- Accurately update internal and client systems
- Liaise with engineers and internal teams to resolve issues
- Work to service level agreements and quality standards
Some customers may be without heating or hot water, so your ability to listen, stay calm, and take ownership will make a real difference.
What We're Looking For
We're looking for someone who brings a positive attitude, strong communication skills, and a genuine desire to help people. Experience is useful, but your approach matters just as much. You'll be a great fit if you have:
- Previous customer service or contact centre experience
- Excellent communication skills and a professional manner
- Strong problem-solving ability and attention to detail
- Confidence using multiple systems simultaneously
- A positive, team-focused mindset
- Flexibility to work a 4 on 4 off backshift pattern
- Experience within heating, maintenance, or property services is beneficial — but not essential.
What We Offer
- Competitive Growth: Annual salary reviews to ensure you're rewarded for your contributions
- Benefits Package: Enjoy industry-leading perks and discounts at your fingertips, including employee discounts across major retailers, discounted gym membership, and the option to purchase up to 3 additional days of annual leave.
- Overtime Opportunities: Boost your earnings with regular overtime opportunities available.
- Giving Back: Take one paid volunteer day each year to support a cause that matters to you.
- Referral Rewards: Earn a £500 bonus when you successfully refer a friend to join our team.
- Wellbeing Support: Access confidential support through our Employee Assistance Programme, including mental health and wellbeing resources, and 24/7 GP access.
- Future Security: Plan ahead with our company pension scheme.
- Save on an electric vehicle through our optional salary sacrifice scheme.
Customer Service Advisor in Bellshill employer: Saltire Facilities Management Limited
Saltire Facilities Management Limited is an excellent employer for Gas Installation Engineers, offering a supportive work culture that prioritises employee development and satisfaction. With competitive salaries, ongoing training in renewable energy technologies, and a commitment to career growth, you will be part of a team that values your contributions while making a positive impact in the community through social housing projects.
Contact Details:
Saltire Facilities Management Limited Recruitment Team
StudySmarter Expert Advice🤫
We think this is how you could land Customer Service Advisor in Bellshill
✨Get to Know the Company Culture
Before jumping into applications, it’s super helpful to understand the vibe at Saltire Facilities Management Limited. Check out their social media, read reviews on sites like Glassdoor, and see how they engage with customers. It'll give you clues on their values and help tailor your conversation during interviews.
✨Join Customer Support Communities
Dive into online communities like those on Reddit or LinkedIn where customer support pros hang out. Participating in discussions or asking questions can make you more visible to potential recruiters and help you learn about job openings at companies like Saltire Facilities Management Limited before they even post them.
✨Attend Job Fairs or Networking Events
Look out for local job fairs or events specifically for customer support roles. This is your chance to meet hiring managers face-to-face, and you might even get the opportunity to interview on the spot!
✨Show Off Your Skills with Customer Interactions
In the customer support world, showcasing your communication skills is key. Consider creating a short video introducing yourself or even doing a mock call to showcase your abilities. It's a memorable way to stand out, especially if you can share this during your interview process!
We think you need these skills to ace Customer Service Advisor in Bellshill
Some tips for your application 🫡
Show Off Your Communication Skills:In customer support, clear communication is key. Make sure your CV highlights any experience you've had in customer-facing roles and your ability to resolve issues. Don't shy away from including specific examples of how you've gone above and beyond to help customers – this really shows your potential in the role.
Tailor Your Cover Letter to Saltire Facilities Management Limited:Your cover letter is your chance to shine! Tell us why you want to work at Saltire Facilities Management Limited specifically. Mention any unique aspects of our company that resonate with you and how your skills can enhance our customer support. This personal touch will set your application apart from the rest!
Highlight Any Relevant Tools or Tech Skills:If you've used customer support software like Zendesk or Freshdesk or have experience with CRM systems, make sure to mention these in your application. Being familiar with industry-standard tools can be a big plus for us when we’re reviewing applications, as it shows you can hit the ground running!
Demonstrate Your Problem-Solving Skills:Customer support roles often require a knack for problem-solving. In your application, share examples of past experiences where you've tackled tough situations or resolved conflicts effectively. This will give us a good sense of how you handle challenges—an essential skill for success at Saltire Facilities Management Limited!
How to prepare for a job interview at Saltire Facilities Management Limited
✨Show Off Your People Skills
In customer support, it's all about communicating effectively. Prepare to share instances from your past experiences where you handled difficult customers or resolved conflicts. We want to hear how you empathised and found the best solutions, so think of specific examples to back up your stories!
✨Know the Tools of the Trade
Familiarise yourself with common customer support tools like Zendesk or Freshdesk, and make sure to review how you’ve used any similar systems in the past. During the interview, being able to discuss your hands-on experience with software or ticketing systems can really set you apart from the competition, so don’t skip this prep!
✨Show Genuine Enthusiasm
As this is a full-time role, employers want someone who isn’t just looking for any job, but wants to grow within customer support. Make sure to express your enthusiasm for helping customers and your desire to develop your skills. Show them why you're passionate about this field!
✨Practice Common Scenarios
Be prepared for role-playing scenarios where you might have to reassess a solution with a frustrated customer or explain a complex process in simple terms. Practising these common scenarios can help us feel more confident and demonstrate our practical skills effectively during the interview.
