At a Glance
- Tasks: Be the friendly voice helping customers with heating and property service queries.
- Company: Join Saltire Facilities Management, a leader in home maintenance and repair services.
- Benefits: Enjoy competitive pay, discounts, overtime opportunities, and wellbeing support.
- Other info: Flexible 4 on 4 off shifts with great career growth potential.
- Why this job: Make a real difference by helping keep homes safe and warm.
- Qualifications: Customer service experience is a plus, but a positive attitude is key.
The predicted salary is between 24570 - 24570 £ per year.
Salary: £24,570 per annum
Hours: Average 32.25 hours per week
Shift: 11:00am – 9:30pm, 4 days on / 4 days off
Location: Office-based
Make a Difference Every Day
At Saltire Facilities Management, we don’t just answer calls — we help keep over 120,000 homes safe, warm and running smoothly. As one of the UK’s largest independent providers of maintenance, repair and installation services for domestic heating systems, we work with public sector organisations and private homeowners to deliver essential property services. From renewables and gas services to electrical works, we’re supporting the UK’s move toward lower-carbon housing — and we’re growing.
To support this continued growth, we’re looking for confident, customer‑focused individuals to join us in our busy contact centre team.
What You’ll Be Doing
- You’ll be the first point of contact for customers who need help with heating, electrical, and property service enquiries.
- From booking engineer visits to providing reassurance during urgent situations, your work will have a direct impact on the customer experience.
In This Role, You Will
- Handle inbound calls, emails, and live chat queries
- Schedule and manage engineer appointments
- Provide clear, empathetic, and reassuring customer support
- Accurately update internal and client systems
- Liaise with engineers and internal teams to resolve issues
- Work to service level agreements and quality standards
Some customers may be without heating or hot water, so your ability to listen, stay calm, and take ownership will make a real difference.
What We’re Looking For
We’re looking for someone who brings a positive attitude, strong communication skills, and a genuine desire to help people. Experience is useful, but your approach matters just as much.
You’ll Be a Great Fit If You Have
- Previous customer service or contact centre experience
- Excellent communication skills and a professional manner
- Strong problem‑solving ability and attention to detail
- Confidence using multiple systems simultaneously
- A positive, team‑focused mindset
- Flexibility to work a 4 on 4 off backshift pattern
- Experience within heating, maintenance, or property services is beneficial — but not essential.
What We Offer
- Competitive Growth: Annual salary reviews to ensure you’re rewarded for your contributions
- Benefits Package: Enjoy industry‑leading perks and discounts at your fingertips, including employee discounts across major retailers, discounted gym membership, and the option to purchase up to 3 additional days of annual leave.
- Overtime Opportunities: Boost your earnings with regular overtime opportunities available.
- Giving Back: Take one paid volunteer day each year to support a cause that matters to you.
- Referral Rewards: Earn a £500 bonus when you successfully refer a friend to join our team.
- Wellbeing Support: Access confidential support through our Employee Assistance Programme, including mental health and wellbeing resources, and 24/7 GP access.
- Future Security: Plan ahead with our company pension scheme. Save on an electric vehicle through our optional salary sacrifice scheme.
- Sustainable Travel: Save on your commute with our cycle-to-work scheme. Healthcare reimbursement scheme – claim money back for everyday healthcare costs, such as dental treatment, optical, physiotherapy and hospital stays.
Please note: All roles are subject to right to work checks and satisfactory references. We cannot provide sponsorship for this role.
Customer Service Advisor in Bellshill employer: Saltire Facilities Management
At Saltire Facilities Management, we pride ourselves on being an exceptional employer that values our employees' contributions and well-being. Our supportive work culture fosters growth and development, offering competitive salaries, industry-leading benefits, and opportunities for overtime, all while making a meaningful impact in the community by ensuring homes are safe and comfortable. Join us in our office-based role as a Customer Service Advisor, where your positive attitude and dedication to customer care will be rewarded with annual salary reviews and unique perks like paid volunteer days and a cycle-to-work scheme.
Contact Details:
Saltire Facilities Management Recruitment Team
