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- Tasks: Answer calls, manage appointments, and support patients with excellent customer service.
- Company: Join the friendly team at Salters Meadow Centre, a busy GP Surgery in Burntwood.
- Benefits: Flexible hours, supportive team environment, and opportunities for personal growth.
- Why this job: Be the first point of contact and make a difference in patients' lives every day.
- Qualifications: Great communication skills and a passion for helping others; experience preferred but not essential.
- Other info: Dynamic role in a fast-paced environment with a chance to learn and grow.
The predicted salary is between 24000 - 36000 £ per year.
Salters Meadow Centre is looking for a motivated and friendly Receptionist for our busy GP Surgery in Burntwood. This will be a full-time post; however, we would consider part-time for the right candidate. The successful candidate will be confident, professional with excellent telephone and customer service skills. You must have the ability to work under pressure, to work as part of a team and be flexible. Experience of using the EMIS Web clinical system is preferable.
Main duties of the job:
- Excellent telephone manner and customer service skills.
- Computer literate.
- Answering the telephones and making appointments.
- Providing patients with the appropriate guidance as needed.
- Maintaining patient records plus other admin tasks.
Knowledge of EMIS web and Docman preferred. Teamwork is essential.
About us:
Salters Meadow Centre has a practice population of approximately 12,000 patients. We have 4 GP Partners, Advanced Nurse Practitioners, a team of Practice Nurses, a Health Care Assistant, a phlebotomist and an established Reception/Admin/Clerical team. We are also supported by the PCN who provide various roles within practice.
Job responsibilities:
- Excellent communication and telephone skills are essential as you will be receiving and responding to requests from patients, carers, and other healthcare providers as well as liaising with other members of the surgery team.
- You will have the ability to be organised and be able to multi-task in a fast-paced working environment.
- Experience in an NHS reception post would be desirable but not essential.
- The Receptionist is at the forefront and must remain professional at all times.
Key Performance Indicators:
- Reception Duties
- Prescriptions
- Scanning
- Taking/delivering messages
- Dealing with face-to-face and telephone enquiries
The information supplied above is intended to summarise the key responsibilities and duties of the role. The post holder may be required from time to time to carry out other reasonable requests and duties as required, consistent with the responsibilities of their role.
Person Specification:
- Previous experience working in a GP Practice.
- Experience dealing with the general public.
- Experience using the EMIS web clinical system.
- Experience using Docman.
This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.
Receptionist in Burntwood employer: Salters Meadow Centre
Contact Detail:
Salters Meadow Centre Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Receptionist in Burntwood
✨Tip Number 1
Get to know the Salters Meadow Centre! Research their values and services so you can tailor your approach. When you walk in for an interview, show them you’re not just another candidate – you’re genuinely interested in being part of their team.
✨Tip Number 2
Practice your telephone skills! Since excellent communication is key for a Receptionist role, grab a friend and do some mock calls. This will help you feel more confident when answering calls during the interview.
✨Tip Number 3
Show off your multi-tasking abilities! During the interview, share examples of how you’ve juggled multiple tasks in a busy environment. This will demonstrate that you can handle the fast-paced nature of the job.
✨Tip Number 4
Don’t forget to apply through our website! It’s the best way to ensure your application gets noticed. Plus, we love seeing candidates who take the initiative to connect with us directly.
We think you need these skills to ace Receptionist in Burntwood
Some tips for your application 🫡
Show Off Your Customer Service Skills: Make sure to highlight your excellent telephone manner and customer service experience in your application. We want to see how you can bring a friendly and professional vibe to our busy GP surgery!
Tailor Your Application: Don’t just send a generic application! Take the time to tailor your CV and cover letter to match the job description. Mention any relevant experience, especially with EMIS Web or similar systems, as it’ll make you stand out.
Keep It Organised: We love a well-structured application! Make sure your CV is easy to read and organised. Use bullet points for your skills and experiences, so we can quickly see why you’d be a great fit for our team.
Apply Through Our Website: Remember to apply through our website! It’s the best way for us to receive your application and ensures you’re considered for the role. Plus, it shows you’re keen on joining our team at Salters Meadow Centre!
How to prepare for a job interview at Salters Meadow Centre
✨Know Your Stuff
Familiarise yourself with the EMIS Web clinical system and Docman, as these are preferred skills for the role. Brush up on how they work and be ready to discuss any relevant experience you have using them.
✨Show Off Your People Skills
Since you'll be the first point of contact for patients, practice your telephone manner and customer service skills. Think of examples where you've successfully handled difficult situations or provided excellent service.
✨Stay Cool Under Pressure
The job can get busy, so prepare to demonstrate how you manage stress and multitask effectively. Consider sharing a story from a previous role where you juggled multiple tasks successfully.
✨Team Player Vibes
Highlight your ability to work as part of a team. Be ready to discuss how you've collaborated with colleagues in the past and how you contribute to a positive team environment.
