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- Tasks: Provide 1st line IT support and troubleshoot issues for staff across multiple sites.
- Company: Join a dynamic team in a growing IT department with a positive culture.
- Benefits: Enjoy company events, employee discounts, pension scheme, and free parking.
- Other info: Flexible working hours with opportunities for growth as the business expands.
- Why this job: Kickstart your IT career and develop your skills in a supportive environment.
- Qualifications: Knowledge of Windows 11, MS365, Apple devices, and strong problem-solving skills.
The predicted salary is between 25000 - 32000 £ per year.
Requirements
- Good knowledge of Microsoft Windows 11, MS365, and Teams
- Good knowledge of Apple devices and iOS
- Problem-solving skills
- An eye for detail
- Proficient in English with precise and accurate writing ability
- A logical organizational approach
- A good telephone manner
- A willingness to learn new skills
- Have own transport and clean driving license
Responsibilities
- Provide 1st line support to 140 staff based across 6 sites using Microsoft Windows 11, Microsoft Office 365, and Microsoft Teams
- Respond to incoming support tickets and escalate or troubleshoot where possible
- Accurately document procedures, information, and resolutions to a high standard
- Configure and replace IT equipment such as Microsoft Windows PCs, laptops, and printers
- Resolve issues with iOS mobile devices
- Maintain a good and safe working environment
- Offer administrative support
- Occasionally carry equipment to and from other sites
We are looking for a positive, self-motivated, enthusiastic Junior IT Support Engineer to help grow the IT team within our group. This is an exciting opportunity where the successful candidate will have the prospect to develop and improve the role as the business grows. We work 40 hours per week, Monday to Friday from 08:00 to 17:00, with some evening and weekend work as required. We offer company events, a pension scheme, employee discounts, and free on-site parking.
Junior IT Support Engineer employer: Salterns Group
Contact Detail:
Salterns Group Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Junior IT Support Engineer
✨Tip Number 1
Network like a pro! Reach out to your connections on LinkedIn or at local tech meetups. You never know who might have the inside scoop on job openings or can put in a good word for you.
✨Tip Number 2
Prepare for those interviews! Research common IT support questions and practice your answers. We recommend setting up mock interviews with friends or using online resources to boost your confidence.
✨Tip Number 3
Show off your skills! If you’ve got a knack for troubleshooting, consider creating a blog or video series where you solve common tech issues. This not only showcases your expertise but also demonstrates your willingness to learn and share knowledge.
✨Tip Number 4
Don’t forget to apply through our website! It’s the best way to ensure your application gets seen by the right people. Plus, we love seeing candidates who are proactive about their job search!
We think you need these skills to ace Junior IT Support Engineer
Some tips for your application 🫡
Show Off Your Skills: Make sure to highlight your knowledge of Microsoft Windows 11, MS365, and Teams in your application. We want to see how you can bring your tech skills to the table!
Be Detail-Oriented: Since we value an eye for detail, ensure your application is free from typos and clearly structured. This shows us you take pride in your work and can communicate effectively.
Demonstrate Your Problem-Solving Skills: In your written application, share examples of how you've tackled IT issues in the past. We love seeing candidates who can think on their feet and resolve problems efficiently.
Apply Through Our Website: We encourage you to apply directly through our website. It’s the best way for us to receive your application and ensures you’re considered for this exciting opportunity!
How to prepare for a job interview at Salterns Group
✨Know Your Tech Inside Out
Make sure you brush up on your knowledge of Microsoft Windows 11, MS365, and Teams. Be ready to discuss how you've used these tools in the past and any troubleshooting experiences you've had. This will show that you're not just familiar with the software but can also handle real-world issues.
✨Show Off Your Problem-Solving Skills
Prepare some examples of how you've tackled tech problems before. Think about specific situations where you identified an issue, figured out a solution, and implemented it successfully. This will demonstrate your logical approach and attention to detail, which are key for this role.
✨Practice Your Communication Skills
Since you'll be providing support over the phone and documenting procedures, practice explaining technical concepts in simple terms. You might even want to do a mock interview with a friend to get comfortable with articulating your thoughts clearly and accurately.
✨Be Ready to Learn
Express your enthusiasm for learning new skills during the interview. The company values self-motivation and a willingness to grow, so share any relevant courses or certifications you're interested in pursuing. This shows that you're proactive and committed to your professional development.