At a Glance
- Tasks: Lead CRM strategies and create engaging customer journeys for a luxury brand.
- Company: Join a premium luxury brand in North London with a focus on customer engagement.
- Benefits: Competitive salary, flexible part-time hours, and the chance to influence marketing strategies.
- Other info: Opportunity for professional growth and collaboration with senior leaders.
- Why this job: Make a real impact on customer relationships and drive loyalty in a dynamic environment.
- Qualifications: Experience in CRM management and strong skills in segmentation and personalisation.
The predicted salary is between 51750 - 63250 £ per year.
A luxury brand in North London is looking for a Senior CRM Manager to own and elevate every customer conversation. This is a standout opportunity to take the keys to CRM at a premium business, reporting directly into the Marketing Director with genuine influence over how customers are engaged, retained and brought back time and again.
What You'll Do
- Set the CRM vision and own a rolling campaign calendar built around commercial goals
- Design and refine automated, behaviour-triggered journeys that make every customer feel valued
- Lead segmentation and personalisation to drive engagement, loyalty and repeat revenue
- Own the CRM platform end to end, from data feeds and user access to the data model
- Manage external CRM and tech partners, holding them to high standards on delivery and value
- Strengthen data capture across every customer touchpoint and keep data quality sharp
- Turn performance data into clear insight and present recommendations to senior leaders
- Lead CRM projects from idea to launch and drive a culture of testing and learning
You'll Bring
- Proven experience leading CRM and email strategy and campaigns
- Strong hands-on platform expertise, with CDP experience a real plus
- A sharp eye for segmentation, personalisation and life cycle automation
We’re Hiring: CRM Executive - Hybrid (Permanent) employer: Salt
As a UX Designer at our global investment management firm in London, you'll be part of a dynamic and innovative team that values creativity and collaboration. We offer a hybrid work environment, competitive salary, and comprehensive benefits, alongside ample opportunities for professional growth in the rapidly evolving field of digital marketing and AI. Join us to shape engaging user experiences while working on cutting-edge projects that blend classic UX design with emerging technologies.
StudySmarter Expert Advice🤫
We think this is how you could land We’re Hiring: CRM Executive - Hybrid (Permanent)
✨Connect with the Community
Get involved in customer support communities online! Platforms like Reddit and specific Facebook groups can be goldmines for sharing opportunities and tips. You can find out about part-time roles that might not even be advertised yet — it's all about who you know!
✨Attend Local Job Fairs
Job fairs are perfect for snagging part-time gigs! Keep an eye out for local hiring events and career expos in your area. It’s a brilliant chance to meet representatives from companies like Salt and show off your personality in person.
✨Boost Your Visibility
Showcase your skills in online customer support forums or by offering help on platforms like Zendesk Community. A strong online presence can catch the eyes of recruiters and hiring managers looking for genuinely passionate candidates.
✨Apply Directly Through Us!
Don’t forget, applying through our website is one of the best ways to catch our attention. Tailor your application for the part-time customer support role at Salt and let us see your personality shine through!
We think you need these skills to ace We’re Hiring: CRM Executive - Hybrid (Permanent)
Some tips for your application 🫡
Show Off Your Communication Skills:In customer support, communication is key! Make sure your CV and cover letter highlight your ability to clearly convey information and resolve issues. Use examples that illustrate how you've helped customers or colleagues in the past.
Demonstrate Your Problem-Solving Abilities:Employers want to see how you tackle challenges. Include specific instances where you resolved a tough issue for a customer or improved a process. Real life scenarios are a great way to showcase your critical thinking and adaptability.
Tailor Your Application to Part-Time Work:Since this is a part-time role, be upfront about your availability in your cover letter. Highlight how you can balance work with your other commitments. It shows you're organised and committed to making the role work for both you and Salt.
Get Familiar with Our Brand:Before applying, take some time to learn about Salt and our approach to customer support. Mention in your cover letter why you're excited about supporting our customers specifically. It’ll show your enthusiasm and that you've done your homework!
How to prepare for a job interview at Salt
✨Show Off Your Communication Skills
In customer support, being able to communicate clearly and effectively is key. During the interview, make sure to demonstrate your listening skills and your ability to explain solutions simply. Use examples from past experiences where you resolved customer issues successfully.
✨Know the Tools of the Trade
Familiarise yourself with common customer support tools like ticketing systems (think Zendesk or Freshdesk) and chat software. If you’ve used any of these in previous roles or during your studies, be ready to chat about your experiences. Showing you can hit the ground running with these tools will impress Salt.
✨Highlight Your Flexibility
Since this is a part-time role, emphasise your ability to adapt to different shifts and your willingness to handle varying customer volumes. Share any experiences where you thrived in a fast-paced environment or juggled multiple tasks, which can highlight your time management skills.
✨Prepare for Scenario-Based Questions
Interviewers often love scenario-based questions in customer support roles. Be ready to tackle common customer situations, like how you'd handle an unhappy customer. Practising responses to these scenarios will showcase your problem-solving ability and customer service mindset, which Salt will surely appreciate.
