At a Glance
- Tasks: Support customers with Power Platform applications and resolve issues efficiently.
- Company: Join a dynamic team focused on business applications and customer satisfaction.
- Benefits: Fully remote role with competitive pay and potential for contract extension.
- Other info: Opportunity to grow in a supportive environment with a focus on continuous improvement.
- Why this job: Make a real difference by helping clients optimise their Power Platform experience.
- Qualifications: Experience with Microsoft Power Platform and strong troubleshooting skills required.
The predicted salary is between 66000 - 66000 € per year.
I’m currently supporting a client that is looking to hire a Power Platform Support Engineer for an initial 3 month remote working contract engagement. This role will sit within a Business Applications team, supporting a range of customers with day-to-day Power Platform application support and issue resolution.
The ideal candidate will have:
- Strong experience supporting Microsoft Power Platform applications within D365 CRM
- Excellent troubleshooting and analytical skills
- Experience working within an application support/helpdesk environment
- Strong customer-facing communication skills
- Ability to prioritise and manage multiple tickets/tasks in real-time
- A proactive and service-oriented mindset
The successful candidate will be responsible for:
- Managing and resolving support tickets within agreed SLAs
- Responding to client queries via email and calls
- Diagnosing and troubleshooting Power Platform application issues
- Supporting onboarding activities for new customers
- Building strong customer relationships through regular service review calls
- Working closely with the Team Lead and wider technical team
- Contributing to KPI reporting and continuous service improvement
Power Platform Support Engineer in Stevenage employer: Salt
As a Power Platform Support Engineer with us, you'll join a dynamic and supportive remote work environment that prioritises employee well-being and professional growth. We offer competitive rates, flexible working arrangements, and opportunities for continuous learning, ensuring you can thrive while making a meaningful impact on our clients' success. Our collaborative culture fosters strong relationships and encourages innovation, making this an excellent place to advance your career in application support.
StudySmarter Expert Advice🤫
We think this is how you could land Power Platform Support Engineer in Stevenage
✨Tip Number 1
Network like a pro! Reach out to your connections in the industry and let them know you're on the lookout for a Power Platform Support Engineer role. You never know who might have a lead or can put in a good word for you.
✨Tip Number 2
Prepare for those interviews! Brush up on your troubleshooting skills and be ready to discuss real-life scenarios where you've resolved issues. Show them you can handle multiple tickets and keep calm under pressure.
✨Tip Number 3
Don’t forget to showcase your customer-facing communication skills! Practice explaining complex technical issues in simple terms, as this will impress potential employers and show you’re service-oriented.
✨Tip Number 4
Apply through our website! We’ve got loads of opportunities that might just be perfect for you. Plus, it’s a great way to get noticed by hiring managers who are looking for talent like yours.
We think you need these skills to ace Power Platform Support Engineer in Stevenage
Some tips for your application 🫡
Tailor Your CV:Make sure your CV highlights your experience with Microsoft Power Platform and D365 CRM. We want to see how your skills match the role, so don’t be shy about showcasing your troubleshooting and analytical abilities!
Craft a Compelling Cover Letter:Your cover letter is your chance to shine! Use it to explain why you’re the perfect fit for the Power Platform Support Engineer role. Share specific examples of how you've managed support tickets and built customer relationships in the past.
Show Off Your Communication Skills:Since this role involves a lot of client interaction, make sure your application reflects your strong customer-facing communication skills. We love candidates who can convey complex information clearly and effectively!
Apply Through Our Website:We encourage you to apply directly through our website. It’s the best way for us to receive your application and ensures you don’t miss out on any important updates regarding your application status!
How to prepare for a job interview at Salt
✨Know Your Power Platform Inside Out
Make sure you brush up on your knowledge of Microsoft Power Platform applications, especially within D365 CRM. Be ready to discuss specific troubleshooting scenarios you've encountered and how you resolved them. This will show your expertise and confidence in handling real-world issues.
✨Show Off Your Customer Service Skills
Since this role involves a lot of customer interaction, prepare examples that highlight your strong communication skills. Think about times when you successfully managed client queries or built relationships. This will demonstrate your proactive and service-oriented mindset.
✨Prioritisation is Key
In a fast-paced support environment, being able to manage multiple tickets is crucial. Prepare to discuss how you prioritise tasks and handle competing demands. You might even want to bring a few examples of how you’ve effectively managed your workload in the past.
✨Be Ready for Technical Questions
Expect some technical questions related to troubleshooting and issue resolution. Brush up on common problems users face with Power Platform applications and think through your problem-solving process. This will help you demonstrate your analytical skills and readiness for the role.
