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- Tasks: Provide 1st/2nd line IT support and manage user tickets efficiently.
- Company: Dynamic IT company based in Hampshire with a collaborative environment.
- Benefits: Competitive daily rate, flexible onsite/hybrid work, and valuable experience.
- Why this job: Join a fast-paced team and enhance your tech skills while making a difference.
- Qualifications: Experience in end-user support and knowledge of Active Directory and M365.
- Other info: Rolling contract with opportunities for growth and learning.
The predicted salary is between 40000 - 60000 £ per year.
IT Support Engineer required to join an IT company based in Hampshire. This role is paying £200 per day (Inside IR35). Basingstoke - Onsite/Hybrid | 1-month rolling contract.
We're looking for an IT Support Engineer to join on a rolling contract basis, providing BAU support across users, devices, and core systems.
The role:
- Provide 1st/2nd line support via the service desk (remote and in person).
- Manage and resolve tickets within SLA, escalating where needed.
- Build, configure, issue, and return IT equipment (laptops, PCs, printers, scanners).
- Update and maintain Active Directory and M365 accounts.
- Support starter onboarding and leaver offboarding processes.
- Monitor backups and asset management tools.
- Liaise with 3rd parties for equipment repair and licensing.
Skills needed:
- Strong end-user support background, with experience in ticketing systems.
- Good knowledge of Active Directory and Microsoft 365.
- Confident troubleshooting PC hardware and peripherals.
- Clear communicator at both technical and non-technical levels.
- Able to prioritise and work calmly under pressure.
IT Support Engineer in Southampton employer: Salt
Contact Detail:
Salt Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land IT Support Engineer in Southampton
✨Tip Number 1
Network like a pro! Reach out to your connections in the IT world, especially those who work in support roles. A friendly chat can lead to insider info about job openings that aren't even advertised yet.
✨Tip Number 2
Prepare for the interview by brushing up on your troubleshooting skills. Be ready to demonstrate how you’d handle common IT issues, as practical examples can really impress the hiring team.
✨Tip Number 3
Don’t forget to showcase your communication skills! Being able to explain technical issues in simple terms is key in IT support. Practice explaining complex concepts to friends or family to nail this down.
✨Tip Number 4
Apply through our website! We’ve got loads of opportunities waiting for you, and applying directly can sometimes give you an edge. Plus, it’s super easy to keep track of your applications!
We think you need these skills to ace IT Support Engineer in Southampton
Some tips for your application 🫡
Tailor Your CV: Make sure your CV highlights your experience in IT support, especially with ticketing systems and Active Directory. We want to see how your skills match the job description, so don’t be shy about showcasing your relevant experience!
Craft a Compelling Cover Letter: Your cover letter is your chance to shine! Use it to explain why you’re the perfect fit for the IT Support Engineer role. Share specific examples of how you've successfully resolved issues or supported users in the past.
Show Off Your Communication Skills: Since clear communication is key in this role, make sure your application reflects that. Use straightforward language and avoid jargon unless necessary. We want to see that you can communicate effectively with both technical and non-technical folks!
Apply Through Our Website: We encourage you to apply directly through our website. It’s the easiest way for us to receive your application and ensures you’re considered for the role. Plus, it shows you’re keen on joining our team!
How to prepare for a job interview at Salt
✨Know Your Tech Inside Out
Make sure you brush up on your knowledge of Active Directory and Microsoft 365. Be ready to discuss how you've used these tools in past roles, as well as any troubleshooting experiences you've had with PC hardware and peripherals.
✨Showcase Your Communication Skills
As an IT Support Engineer, you'll need to communicate effectively with both technical and non-technical users. Prepare examples of how you've successfully explained complex issues in simple terms or helped someone resolve a tech problem over the phone.
✨Demonstrate Your Problem-Solving Skills
Be prepared to walk through your thought process when troubleshooting a common issue. Interviewers love to see how you approach problems, so think of a few scenarios where you had to manage and resolve tickets under pressure.
✨Familiarise Yourself with the Company
Research the company’s culture and values, especially since they’re based in Hampshire. Understanding their approach to IT support and any recent projects can help you tailor your answers and show that you're genuinely interested in the role.
