At a Glance
- Tasks: Configure and deploy devices, provide onsite support, and assist with network installations.
- Company: Join a dynamic retail environment in London with a focus on IT innovation.
- Benefits: Competitive daily rate, flexible working arrangements, and hands-on experience.
- Other info: Opportunity for growth in a fast-paced retail setting with travel to various locations.
- Why this job: Be part of exciting store openings and make a real impact on IT rollouts.
- Qualifications: Experience with device imaging tools and basic networking knowledge required.
The predicted salary is between 30000 - 54000 £ per year.
Daily rate: £250 - £450 (inside IR35)
Duration: 3 - 6 months
Start: ASAP
We are looking for a proactive Onsite Support Engineer with strong experience in device deployment, imaging, and retail IT rollouts. This role supports store IT setups and network deployments across multiple locations, working closely with vendors, project teams, and stakeholders.
Key Responsibilities- Configure, image, and deploy laptops and end-user devices at scale
- Provide onsite user support during and after rollouts
- Support new store openings and refurbishments (IT and network setup)
- Assist with network installations (routers, switches, Wi-Fi) and connectivity checks
- Track deployment progress and resolve issues to minimise disruption
- Coordinate with vendors, procurement, and project stakeholders
- Maintain accurate documentation and ensure compliance with IT standards
- Strong experience with laptop imaging tools (e.g. Intune, SCCM, Autopilot)
- Solid knowledge of Windows (macOS desirable)
- Basic networking knowledge (LAN/WAN, Wi-Fi, DHCP, DNS)
- Experience in device rollouts and multi-site environments (retail preferred)
- Strong troubleshooting, communication, and organisational skills
- Experience supporting retail or hospitality environments.
- Knowledge of POS systems and store-specific IT applications.
- Experience working with global or regional deployment projects.
- Relevant certifications (optional but beneficial): Microsoft Certified (Modern Desktop Administrator, Endpoint Administrator), CompTIA A+, Network+
- UK-based with regular travel to store locations
- Flexibility to support rollout schedules and store openings
- Smooth rollout and store IT deployment delivery
- Strong stakeholder coordination
- High-quality support with minimal disruption
*Rates depend on experience and client requirements
Support Engineer (On-site, macOS, Autopilot) - Retail - London in Slough employer: Salt
As a leading player in the retail sector, we pride ourselves on fostering a dynamic and inclusive work culture that values innovation and collaboration. Our Support Engineers enjoy competitive daily rates, opportunities for professional growth through hands-on experience with cutting-edge technology, and the chance to make a tangible impact during store rollouts across London. Join us to be part of a team that not only supports our retail operations but also champions employee development and well-being.
StudySmarter Expert Advice🤫
We think this is how you could land Support Engineer (On-site, macOS, Autopilot) - Retail - London in Slough
✨Tip Number 1
Get to know the company and its culture before your interview. Research their values and recent projects, especially in retail IT. This will help you tailor your responses and show that you're genuinely interested in being part of their team.
✨Tip Number 2
Practice your troubleshooting skills! Since this role involves a lot of on-site support, be ready to demonstrate your problem-solving abilities. Think of real-life scenarios where you've resolved issues quickly and efficiently.
✨Tip Number 3
Network like a pro! Connect with current or former employees on LinkedIn to gain insights about the role and the company. They might share tips that could give you an edge during the interview process.
✨Tip Number 4
Don’t forget to apply through our website! It’s the best way to ensure your application gets noticed. Plus, we love seeing candidates who take the initiative to engage directly with us.
We think you need these skills to ace Support Engineer (On-site, macOS, Autopilot) - Retail - London in Slough
Some tips for your application 🫡
Tailor Your CV:Make sure your CV highlights your experience with device deployment and imaging, especially with macOS and Autopilot. We want to see how your skills match the role, so don’t be shy about showcasing your relevant experience!
Craft a Compelling Cover Letter:Your cover letter is your chance to shine! Use it to explain why you’re the perfect fit for this Support Engineer role. Mention your experience in retail IT rollouts and how you can contribute to smooth store openings and refurbishments.
Show Off Your Troubleshooting Skills:In your application, give examples of how you've tackled issues in past roles. We love seeing strong troubleshooting skills, so share specific instances where you resolved problems quickly and efficiently!
Apply Through Our Website:Don’t forget to apply through our website! It’s the best way for us to receive your application and ensures you include all the requested information. We can’t wait to hear from you!
How to prepare for a job interview at Salt
✨Know Your Tech Inside Out
Make sure you brush up on your knowledge of macOS, Autopilot, and imaging tools like Intune and SCCM. Be ready to discuss your hands-on experience with these technologies, as well as any troubleshooting you've done in past roles.
✨Showcase Your Retail Experience
If you've worked in retail IT before, highlight specific examples of how you've supported store openings or managed device rollouts. This will demonstrate your understanding of the unique challenges in a retail environment.
✨Prepare for Scenario Questions
Expect questions that ask how you'd handle real-world situations, like resolving connectivity issues during a rollout. Think through your problem-solving process and be ready to explain it clearly.
✨Communicate Clearly and Confidently
Strong communication skills are key for this role. Practice explaining technical concepts in simple terms, as you'll need to coordinate with various stakeholders. Confidence in your delivery can make a big difference!
