At a Glance
- Tasks: Lead impactful research programmes that shape customer experience strategy and journey mapping.
- Company: A renowned brand committed to customer insight and transformation.
- Benefits: Hybrid working, competitive salary, and opportunities for professional growth.
- Other info: Join a high-profile team where your insights drive meaningful change.
- Why this job: Make a real difference by influencing decisions that impact millions of customers.
- Qualifications: Proven experience in CX research and strategic thinking in Agile environments.
The predicted salary is between 60000 - 80000 € per year.
Our client is a household name operating at serious scale, with a customer base in the millions and a growing commitment to putting insight at the heart of how they work. This isn't a team where research gets filed away; it directly influences strategy, shapes services, and drives measurable change. This is a senior role with genuine scope. You'll partner with CX and Experience Design leaders, working across a large and complex organisation where your findings will reach the rooms where decisions get made.
What you'll be doing
- Lead end-to-end research programmes that directly shape CX strategy and customer journey mapping.
- Deliver clear, evidence-based recommendations using primary and secondary research.
- Synthesise insight into frameworks, principles and narratives that define what great looks like.
- Produce high-impact CX performance reporting that drives transformation at senior level.
- Work closely with CX Strategy leads, Service Designers, and senior stakeholders.
- Coach junior researchers and champion customer-centred thinking across functions.
What we're looking for
- You're a senior researcher who turns complex, multi-source data into insight that actually moves things.
- You think strategically, thrive in Agile environments, and are comfortable influencing at senior levels.
- Proven ability to define and apply CX metrics including NPS, CSAT, CES and Voice of Customer.
- Advanced skills in data collection and measurement across digital and non-digital touchpoints.
- Experience mapping customer pain points using diverse data sources to drive customer and business impact.
- A track record of building tools and processes that embed consistent, high-quality insight across an organisation.
- Experience independently leading research programmes, including management of external agencies.
- Advanced knowledge of CX research methods: depth interviews, surveys, focus groups, intercept studies, and always-on research.
- Confidence operating across UX, Service Design, Product, Operations, and Technology functions.
Why this role
- Strategic influence: your research shapes decisions that affect millions of customers.
- Scale and complexity that makes the work genuinely interesting.
- End-to-end ownership of programmes with real autonomy.
- A high-profile function where strong researchers build strong reputations.
Senior Customer Experience Researcher (CX) in Slough employer: Salt
As a Senior Customer Experience Researcher at our client, you will join a renowned organisation that prioritises customer insight and innovation. With a hybrid working model in London, you'll benefit from a collaborative work culture that values strategic influence and offers significant opportunities for professional growth. The company is committed to empowering its employees, providing them with the autonomy to lead impactful research programmes that directly shape the customer experience for millions.
StudySmarter Expert Advice🤫
We think this is how you could land Senior Customer Experience Researcher (CX) in Slough
✨Tip Number 1
Network like a pro! Reach out to people in the industry, especially those who work at companies you're interested in. A friendly chat can lead to insider info and even referrals that could land you an interview.
✨Tip Number 2
Showcase your expertise! Create a portfolio or a presentation that highlights your best research projects and insights. This will not only demonstrate your skills but also give you something tangible to discuss during interviews.
✨Tip Number 3
Prepare for the unexpected! Research common interview questions for CX roles and practice your responses. But also be ready for curveballs—think about how you'd tackle real-world scenarios they might throw at you.
✨Tip Number 4
Apply through our website! We make it easy for you to find roles that match your skills. Plus, applying directly shows your enthusiasm and commitment to joining the team.
We think you need these skills to ace Senior Customer Experience Researcher (CX) in Slough
Some tips for your application 🫡
Tailor Your CV:Make sure your CV speaks directly to the role of Senior Customer Experience Researcher. Highlight your experience with CX metrics and research methods, and don’t forget to showcase any strategic influence you've had in previous roles.
Craft a Compelling Cover Letter:Your cover letter is your chance to shine! Use it to tell us why you’re passionate about customer experience and how your insights have driven change in past positions. Be specific about your achievements and how they relate to the job.
Showcase Your Research Skills:In your application, emphasise your ability to lead end-to-end research programmes. Share examples of how your findings have shaped strategy and influenced decision-making at senior levels. We want to see your impact!
Apply Through Our Website:We encourage you to apply through our website for a smoother process. It’s the best way for us to receive your application and ensures you don’t miss out on any important updates from our team!
How to prepare for a job interview at Salt
✨Know Your CX Metrics
Make sure you’re well-versed in key customer experience metrics like NPS, CSAT, and CES. Be ready to discuss how you've applied these metrics in past roles and how they can drive strategic decisions.
✨Showcase Your Research Impact
Prepare examples of how your research has directly influenced strategy or design in previous positions. Highlight specific projects where your insights led to measurable change, as this will resonate with the interviewers.
✨Familiarise Yourself with Agile Methodologies
Since this role thrives in Agile environments, brush up on Agile principles and be prepared to discuss how you’ve successfully navigated such settings in your past work. This shows you can adapt and thrive in their dynamic culture.
✨Engage with Stakeholders
Think about how you can demonstrate your ability to influence senior stakeholders. Prepare to share experiences where you’ve effectively communicated complex insights to non-research audiences, making your findings accessible and actionable.
