At a Glance
- Tasks: Manage and optimise CRM campaigns across digital channels for a leading loyalty organisation.
- Company: Dynamic digital loyalty and rewards company based in London.
- Benefits: Competitive day rate, hybrid work model, and a chance to enhance your skills.
- Other info: 3-month freelance contract with opportunities for growth and collaboration.
- Why this job: Join a fast-paced team and make an impact on customer engagement strategies.
- Qualifications: Experience in CRM operations and strong communication skills required.
Salt are partnering with a customer-focused digital loyalty and rewards organisation and are looking for a CRM Operations Specialist to join on a freelance contract basis.
Location: London (Hybrid)
Day Rate: Competitive
Duration: 3 months
About the Role:
This is a hands-on CRM Operations role focused on supporting the delivery, execution and optimisation of customer communications across multiple CRM channels. Working closely with marketing, product, data and technical teams, you will be responsible for ensuring campaigns are built, tested and deployed accurately, while helping to improve operational processes and campaign performance. The successful candidate will play a key role in managing CRM workflows, audience segmentation, data quality and campaign execution, ensuring customers receive relevant and engaging communications throughout their lifecycle.
Requirements:
- Proven experience in CRM Operations, CRM Campaign Management or Marketing Operations roles
- Strong hands-on experience with CRM platforms and customer engagement tools
- Experience building, testing and deploying email, push notification and in-app campaigns
- Knowledge of audience segmentation, customer journeys and lifecycle marketing
- Strong attention to detail with experience managing campaign QA and reporting processes
- Comfortable working with data teams to ensure audience accuracy and data integrity
- Ability to manage multiple projects and priorities within a fast-paced environment
- Strong stakeholder management and communication skills
Responsibilities:
- Execute and manage CRM campaigns across multiple digital channels
- Build customer audiences and segments based on campaign objectives
- Conduct thorough QA checks to ensure campaign accuracy and compliance
- Monitor campaign delivery and troubleshoot operational issues
- Support CRM automation and customer journey initiatives
- Collaborate with cross-functional teams to improve campaign effectiveness and operational efficiency
- Maintain CRM documentation, processes and best practice guidelines
- Analyse campaign performance and provide actionable insights for optimisation
Apply now to find out more.
CRM Manager - Contract in Slough employer: Salt
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StudySmarter Expert Advice🤫
We think this is how you could land CRM Manager - Contract in Slough
✨Join Customer Support Communities
Dive into online forums and communities like the Customer Support Community on Slack or Discord. These spaces are goldmines for freelance gigs as members often share clients looking for temporary support, and it's a great way to build your network.
✨Showcase Your Skills
Make sure to have a public portfolio or a strong LinkedIn profile highlighting your customer support skills. Share testimonials, case studies, and examples of how you've helped clients. This kind of visibility can catch the eye of companies seeking freelancers—like how Salt might be looking for someone as flexible as you.
✨Freelance Platforms Are Your Friend
Get yourself set up on platforms like Upwork or Freelancer. They’re perfect for scoring short-term contracts in customer support. Plus, you can build your reputation through reviews, which will help you score bigger gigs down the line.
✨Tap into Local Businesses
Local businesses often need temporary customer support, especially during busy seasons. Don’t hesitate to walk into shops or call up local offices. You'd be surprised how many might be open to hiring freelancers like us to help them out!
We think you need these skills to ace CRM Manager - Contract in Slough
Some tips for your application 🫡
Show Off Your Customer Support Skills:In customer support, we know that communication is key. Highlight your experience in resolving conflicts, understanding customer needs, and handling inquiries effectively. Include real examples from previous roles that demonstrate these skills.
Prepare a Solid Portfolio:As a freelancer, your portfolio is your calling card! Include testimonials from satisfied customers, case studies on how you solved particular problems, and your approach to different customer scenarios. This will demonstrate your versatility and capability in customer support.
Be Clear About Your Availability:Freelance gigs often come with flexible hours, but it's important to outline when you can work. Be open about your availability in your application—this helps the hiring manager at Salt know if you can meet their needs without any hiccups!
Tailor Your Application to Salt:Every company has its vibe and customer approach. Research Salt's mission and their support philosophy. Use this knowledge to personalise your cover letter and show how your style aligns perfectly with theirs—this makes you stand out in the freelance crowd!
How to prepare for a job interview at Salt
✨Showcase Your Problem-Solving Skills
Freelancing in customer support means you'll often be solving unique problems on the fly. Be ready to share specific examples where you've effectively addressed customer issues, highlighting your critical thinking and adaptability. It’s all about showing you can think on your feet!
✨Familiarise Yourself with the Tools of the Trade
Knowing your way around customer support tools like Zendesk, Freshdesk, or even CRM systems can set you apart. Make sure to mention any experience with these platforms during the interview to demonstrate your readiness to hit the ground running at Salt.
✨Be Ready to Discuss Your Availability and Flexibility
As a freelancer, your availability can be a key factor in the decision-making process. Be prepared to discuss how many hours you can commit and your willingness to work odd hours or on weekends to meet customer needs. This shows your commitment and readiness to jump into the role.
✨Highlight Your Communication Style
In customer support, how you communicate can make or break the customer experience. Be ready to talk about your communication style, perhaps even demonstrating it during the interview. Show that you're personable, empathetic, and capable of conveying complex information clearly to clients.
