At a Glance
- Tasks: Support the implementation of a new Arcus solution on Salesforce, focusing on design and configuration.
- Company: Large London local authority with a commitment to innovation.
- Benefits: Competitive daily rate, hands-on experience, and opportunities for professional growth.
- Other info: Exciting opportunity to work closely with technical teams and stakeholders.
- Why this job: Join a dynamic team and make a real impact in local government services.
- Qualifications: Experience with Salesforce and enterprise applications, strong troubleshooting skills.
A large London local authority is seeking an experienced Application Support Officer to support the implementation of a new Arcus solution built on the Salesforce platform. This is a hands-on technical implementation role, focused on the design, configuration, testing and deployment of a new case management platform, primarily supporting Planning services. You will work closely with technical teams, suppliers and business stakeholders to translate operational requirements into effective technical solutions and support the transition into business-as-usual service.
Key Responsibilities
- Configure and implement the Arcus/Salesforce solution across development, test and production environments
- Design workflows, forms, permissions, user roles, queues and automation
- Translate business requirements into technical configurations
- Support system, integration, regression and user acceptance testing
- Assist with data migration, validation, reconciliation and defect resolution
- Support integration, reporting and document management requirements
- Work with Planning, Licensing, Regulatory Services and other stakeholders
- Produce technical documentation, support procedures and user guidance
- Support go-live, hypercare and transition into business-as-usual support
- Deliver knowledge transfer and upskilling to internal support teams
Essential Experience
- Strong experience configuring and implementing enterprise applications
- Experience with Salesforce, CRM, case management or similar low-code platforms
- Experience designing workflows and business processes
- Experience translating business requirements into technical solutions
- Experience supporting implementations, migrations, upgrades or service transitions
- Knowledge of system, integration, regression and user acceptance testing
- Experience supporting data migration activities
- Strong troubleshooting and analytical skills
- Strong stakeholder management and communication skills
- Experience producing technical and user documentation
- Good understanding of incident, change and release management
Desirable Experience
- Previous Arcus implementation or support experience
- Experience working with Arcus Global
- Salesforce administration experience or certification
- Experience within local government
- Experience supporting Planning, Licensing, Environmental Health or Regulatory Services
- Experience working with third-party implementation partners
- ITIL Foundation certification
Important Information
- Applicants must have the right to work in the UK
- No visa sponsorship is available
- A full job description and further information will be shared with applicants who meet the required skills and experience criteria
- Rates depend on experience and client requirements
Application Support Officer - Arcus/Salesforce Implementation in Slough employer: Salt
As a UX Designer at our global investment management firm in London, you'll be part of a dynamic and innovative team that values creativity and collaboration. We offer a hybrid work environment, competitive salary, and comprehensive benefits, alongside ample opportunities for professional growth in the rapidly evolving field of digital marketing and AI. Join us to shape engaging user experiences while working on cutting-edge projects that blend classic UX design with emerging technologies.
StudySmarter Expert Advice🤫
We think this is how you could land Application Support Officer - Arcus/Salesforce Implementation in Slough
✨Get Involved in Tech Meetups
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✨Apply Directly through Our Website
When you spot an opening at Salt that excites you, don’t miss out on applying through our website directly. You won't just stand out in a sea of applicants; you’ll show that you’re proactively interested in their work. Plus, it's always good to simplify the process as much as possible!
We think you need these skills to ace Application Support Officer - Arcus/Salesforce Implementation in Slough
Some tips for your application 🫡
Show Off Your Tech Skills:In IT consulting, showcasing your technical skills is essential. Make sure your CV lists relevant programming languages, software tools, or methodologies you've worked with. If you've tackled specific projects or have certifications (like AWS or Cisco), bring those to the forefront. We're always keen to see how you can apply your skills to solve problems!
Tailor Your Cover Letter:For a temporary role at Salt, it's important to express your adaptability and eagerness to learn. In your cover letter, highlight how your past experiences have prepared you for quick integration into new teams and projects. A personal touch showing your excitement for the specific challenges at Salt can make all the difference!
List Relevant Projects:If you’ve worked on consulting projects or tech rollouts, don’t hesitate to mention them! Detail the challenges you faced, your contributions, and the outcomes. This practical experience showcases your ability to deliver value in a short time frame, which is key for a temporary role in IT consulting.
Keep It Concise and Impactful:Given the temporary nature of the role, our hiring team at Salt will appreciate a clear, concise application. Make your CV scannable with bullet points and emphasise your most relevant experiences. We want to see your capability at a glance, so aim for brevity without sacrificing detail!
How to prepare for a job interview at Salt
✨Showcase Your Problem-Solving Skills
In IT consulting, you’ll often face complex issues that need quick solutions. Be ready to discuss past experiences where you tackled problems head-on, ideally using specific frameworks or tools. Think about how you can highlight your analytical thinking and decision-making process during the interview.
✨Brush Up on Relevant Technologies
Make sure you’re familiar with key technologies relevant to the role at Salt. This might include project management tools, CRM software, or any specific programming languages they use. Being able to speak confidently about these can set you apart from other candidates.
✨Emphasise Your Adaptability
Being in a temporary role often means you need to hit the ground running. Prepare to showcase your ability to adapt to new environments and workflows. Maybe think of examples where you’ve quickly learned new systems or collaborated with diverse teams to achieve results in tight deadlines.
✨Pitch Your Consulting Mindset
Consulting is all about understanding client needs and delivering effective solutions. Present yourself as someone who can think strategically and provide actionable insights. Talk about how you plan to gather requirements and communicate findings to non-technical stakeholders at Salt.
