At a Glance
- Tasks: Design innovative AI-driven customer experiences and workflows that redefine how brands engage with customers.
- Company: Next-gen creative agency with a bold vision and a collaborative team culture.
- Benefits: Competitive salary, hybrid work model, and opportunities for professional growth.
- Other info: Join a dynamic team that values experimentation and continuous learning.
- Why this job: Be at the forefront of AI innovation and shape the future of customer experience.
- Qualifications: Experience with AI tools like Claude and Gemini, and a passion for creative problem-solving.
The predicted salary is between 63000 - 77000 £ per year.
About the Company
Our client is an independent, next-generation creative agency that has spent 18 years partnering with bold, ambitious brands across sectors to deliver creative solutions that drive real growth. They're a team of 60 people, split between London and the US.
The Role
We're recruiting for a strategic, curious AI & CX Experience Designer to work across client projects and the CX practice - using AI to rethink how they understand customers, solve problems and design experiences. This isn't a traditional CX or product design role. It sits at the intersection of AI, customer experience, research, strategy and design. They're not looking for someone who just uses AI to work faster - they want someone who treats AI as a genuine creative and thinking partner.
One week that might mean building an AI-enabled research workflow. The next, turning a large body of customer data into new experience opportunities, rapidly prototyping a future service, or helping a client rethink a customer or employee journey around agents and automation. Our client is a team of proactive problem solvers, constantly experimenting with what AI makes possible - testing new tools, challenging how they work, and finding better ways to solve problems for their clients. If you get excited by uncertainty, bring your own ideas, and want to help shape what comes next, we'd love to hear from you. They're especially keen to talk to people who are deeply immersed in tools like Claude and Gemini, and who are constantly experimenting with how AI can become a better thinking, research and design partner.
What You'll Do
- Build reusable AI workflows and agents across research, strategy, experience design and prototyping
- Turn customer data and research into insight - spotting patterns, behaviours and new experience opportunities
- Create and evolve CX outputs with AI, from journeys and blueprints to concepts, wireframes and future-state experiences
- Rapidly prototype new experiences, turning ideas into tangible, client-ready journeys, services and interactions
- Design for both human and AI behaviour - shaping how people and AI discover, interpret and interact with experiences
- Rethink experiences for an AI-first world, exploring how customer journeys need to evolve as AI changes discovery, decision-making and brand interaction
- Experiment with emerging AI tools and techniques, turning what works into practical approaches teams and clients can reuse
- Raise the quality of the agency's AI work - developing best practice, sharing learnings, and helping teams adopt new ways of working
What You'll Bring
- Deep, hands-on experience with Claude and Gemini, with a strong understanding of how different models behave and where they perform best
- A genuine curiosity for AI and a love of experimenting with new tools, workflows and approaches
- Experience creating prompts, workflows, agents or AI-enabled processes that go beyond simple content generation
- Systems thinking, and the ability to design repeatable frameworks rather than one-off outputs
- A solid understanding of customer experience, service design, research or human-centred design principles
- An understanding of AI search and discovery (AEO)
- Most importantly, they're looking for someone who gets excited about figuring out what AI can do next - and turning that into something genuinely useful for the teams and clients they work with.
The Details
- Start date: January 2027
- Location: Hybrid - minimum 2 days/week in the London office
- Contract: Permanent, full-time
- Salary: £65,000-£75,000, depending on experience
AI & CX Experience Designer in Slough employer: Salt
As a UX Designer at our global investment management firm in London, you'll be part of a dynamic and innovative team that values creativity and collaboration. We offer a hybrid work environment, competitive salary, and comprehensive benefits, alongside ample opportunities for professional growth in the rapidly evolving field of digital marketing and AI. Join us to shape engaging user experiences while working on cutting-edge projects that blend classic UX design with emerging technologies.
StudySmarter Expert Advice🤫
We think this is how you could land AI & CX Experience Designer in Slough
✨Get to Know the Company Culture
Before jumping into applications, it’s super helpful to understand the vibe at Salt. Check out their social media, read reviews on sites like Glassdoor, and see how they engage with customers. It'll give you clues on their values and help tailor your conversation during interviews.
✨Join Customer Support Communities
Dive into online communities like those on Reddit or LinkedIn where customer support pros hang out. Participating in discussions or asking questions can make you more visible to potential recruiters and help you learn about job openings at companies like Salt before they even post them.
✨Attend Job Fairs or Networking Events
Look out for local job fairs or events specifically for customer support roles. This is your chance to meet hiring managers face-to-face, and you might even get the opportunity to interview on the spot!
✨Show Off Your Skills with Customer Interactions
In the customer support world, showcasing your communication skills is key. Consider creating a short video introducing yourself or even doing a mock call to showcase your abilities. It's a memorable way to stand out, especially if you can share this during your interview process!
We think you need these skills to ace AI & CX Experience Designer in Slough
Some tips for your application 🫡
Show Off Your Communication Skills:In customer support, clear communication is key. Make sure your CV highlights any experience you've had in customer-facing roles and your ability to resolve issues. Don't shy away from including specific examples of how you've gone above and beyond to help customers – this really shows your potential in the role.
Tailor Your Cover Letter to Salt:Your cover letter is your chance to shine! Tell us why you want to work at Salt specifically. Mention any unique aspects of our company that resonate with you and how your skills can enhance our customer support. This personal touch will set your application apart from the rest!
Highlight Any Relevant Tools or Tech Skills:If you've used customer support software like Zendesk or Freshdesk or have experience with CRM systems, make sure to mention these in your application. Being familiar with industry-standard tools can be a big plus for us when we’re reviewing applications, as it shows you can hit the ground running!
Demonstrate Your Problem-Solving Skills:Customer support roles often require a knack for problem-solving. In your application, share examples of past experiences where you've tackled tough situations or resolved conflicts effectively. This will give us a good sense of how you handle challenges—an essential skill for success at Salt!
How to prepare for a job interview at Salt
✨Show Off Your People Skills
In customer support, it's all about communicating effectively. Prepare to share instances from your past experiences where you handled difficult customers or resolved conflicts. We want to hear how you empathised and found the best solutions, so think of specific examples to back up your stories!
✨Know the Tools of the Trade
Familiarise yourself with common customer support tools like Zendesk or Freshdesk, and make sure to review how you’ve used any similar systems in the past. During the interview, being able to discuss your hands-on experience with software or ticketing systems can really set you apart from the competition, so don’t skip this prep!
✨Show Genuine Enthusiasm
As this is a full-time role, employers want someone who isn’t just looking for any job, but wants to grow within customer support. Make sure to express your enthusiasm for helping customers and your desire to develop your skills. Show them why you're passionate about this field!
✨Practice Common Scenarios
Be prepared for role-playing scenarios where you might have to reassess a solution with a frustrated customer or explain a complex process in simple terms. Practising these common scenarios can help us feel more confident and demonstrate our practical skills effectively during the interview.
