At a Glance
- Tasks: Join a team to re-imagine a digital platform impacting a wide range of users.
- Company: A unique organisation making a significant difference in people's lives.
- Benefits: Up to £75,000 salary, flexible cash benefits, bonus, and hybrid working.
- Other info: 12-month fixed-term role starting March-April 2026 with excellent career growth.
- Why this job: Make a real impact by understanding user needs in a complex environment.
- Qualifications: Experience in user research with strong facilitation skills in large organisations.
The predicted salary is between 54000 - 84000 £ per year.
We have partnered with a unique, hugely important organisation whose work touches and impacts a wide range of the population. They are looking for a Senior User Researcher (FTC) to join a hugely impactful internal project. You will be joining an internal UCD team comprised of Service Designers, Product Designers and Content Designers to re-imagine a portal used both internally and by external partners. The overall goal is to build a fully digitised platform, replacing existing manual/non-automated processes.
From a Research perspective, this means building a clear understanding of user needs, challenges, and opportunities that will inform the 'to be' solution. It’s the type of role that requires a highly pragmatic, broadly skilled Researcher who thrives in knotty, complex environments. It will also suit someone with experience on internal programmes of work with a high level of complexity.
Your Research experience:
- You have experience using a range of Qual, Quant, and mixed-methods approaches, and know how, when, and why to use them.
- Breadth across the UR lifecycle - from defining participants to conducting research through to sharing insights.
- You’re an excellent facilitator - both in workshops, and in environments with complex stakeholders.
- It’s really important that you have worked and are comfortable working in large organisations - this will not be the right role for someone who has not worked in an enterprise/corporate environment previously.
The important details:
- This is a fixed-term 12-month role starting in March-April 2026.
- The salary is up to £75,000 + flexible cash benefits + bonus.
- 2-stage interview process.
- Hybrid working (London).
- You will either need to be SC cleared, or be prepared to go through the clearance process.
Senior User Researcher (Fixed-Term Contract) employer: Salt
Join a forward-thinking organisation that is dedicated to making a significant impact on the community. As a Senior User Researcher, you will be part of a collaborative and innovative team that values user-centred design and offers ample opportunities for professional growth in a supportive hybrid working environment in London. With competitive salary packages and flexible benefits, this role not only promises meaningful work but also a chance to contribute to transformative projects that enhance user experiences across a wide range of services.
StudySmarter Expert Advice🤫
We think this is how you could land Senior User Researcher (Fixed-Term Contract)
✨Tip Number 1
Network like a pro! Reach out to your connections in the industry, especially those who might know about this role. A friendly chat can sometimes lead to insider info or even a referral, which can give you a leg up in the application process.
✨Tip Number 2
Prepare for the interview by diving deep into the company’s projects and values. Show us that you understand their mission and how your skills as a Senior User Researcher can help them achieve their goals. Tailor your examples to highlight your experience in complex environments.
✨Tip Number 3
Practice your facilitation skills! Since this role involves working with various stakeholders, being able to demonstrate your ability to lead workshops and discussions will set you apart. Consider running mock sessions with friends or colleagues to refine your approach.
✨Tip Number 4
Don’t forget to apply through our website! It’s the best way to ensure your application gets seen by the right people. Plus, we love seeing candidates who take the initiative to engage directly with us.
We think you need these skills to ace Senior User Researcher (Fixed-Term Contract)
Some tips for your application 🫡
Tailor Your CV:Make sure your CV speaks directly to the role of Senior User Researcher. Highlight your experience with qualitative and quantitative methods, and don’t forget to mention any complex projects you've tackled in large organisations.
Craft a Compelling Cover Letter:Your cover letter is your chance to shine! Use it to explain why you’re the perfect fit for this role. Share specific examples of your research experience and how it aligns with the goals of the internal UCD team.
Showcase Your Facilitation Skills:Since you'll be working with complex stakeholders, make sure to highlight your facilitation skills in both your CV and cover letter. Share instances where you’ve successfully led workshops or navigated tricky discussions.
Apply Through Our Website:We encourage you to apply through our website for a smoother application process. It’s the best way for us to keep track of your application and ensure it gets the attention it deserves!
How to prepare for a job interview at Salt
✨Know Your Research Methods
Make sure you brush up on your qualitative and quantitative research methods. Be ready to discuss specific examples of how you've used these approaches in past projects, especially in complex environments. This will show that you understand the nuances of user research and can apply the right method at the right time.
✨Showcase Your Facilitation Skills
Since this role involves working with various stakeholders, be prepared to demonstrate your facilitation skills. Think of examples where you've successfully led workshops or discussions, particularly in challenging situations. Highlighting your ability to navigate complex dynamics will set you apart.
✨Understand the User Journey
Familiarise yourself with the entire user research lifecycle. Be ready to talk about how you've defined participants, conducted research, and shared insights in previous roles. This shows that you have a comprehensive understanding of the process and can contribute effectively from start to finish.
✨Emphasise Your Corporate Experience
Since this position requires experience in large organisations, make sure to highlight your background in corporate settings. Discuss specific projects where you've tackled complex challenges and how you adapted your research strategies to fit the organisational context. This will reassure them that you're comfortable in their environment.
