At a Glance
- Tasks: Lead the transformation of a loyalty programme to boost customer engagement and lifetime value.
- Company: Join a high-growth consumer brand on an exciting journey of change.
- Benefits: Enjoy hybrid working, competitive pay, and a chance to shape customer experiences.
- Other info: This is a 6-month contract with excellent opportunities for professional growth.
- Why this job: Make a real impact by designing innovative loyalty strategies that drive customer loyalty.
- Qualifications: Experience in managing loyalty programmes and strong commercial skills are essential.
The predicted salary is between 50000 - 60000 £ per year.
SALT is supporting a high‑growth consumer brand undergoing a major transformation of its loyalty and rewards proposition. This role owns the end‑to‑end transformation and ongoing delivery of a flagship loyalty and membership programme, with the objective of driving acquisition, engagement, frequency and customer lifetime value. The Loyalty Manager will set the vision and roadmap, lead platform integration, and work cross‑functionally across marketing, digital, CRM, finance, retail and technology to deliver a commercially robust, scalable programme.
KEY CONTRACT DETAILS
- 6-month contract
- Hybrid working in Royston
WHAT YOU’LL DO
- Lead the design, launch and optimisation of a next‑generation loyalty and rewards programme, covering earn‑and‑burn mechanics, incentives and member benefits.
- Own the loyalty vision and roadmap, ensuring alignment with wider business strategy and measurable commercial outcomes.
- Partner with technology and external vendors to implement and optimise a loyalty platform across web, app, CRM and retail touchpoints.
- Design and activate lifecycle journeys (acquisition, onboarding, engagement, retention) in close collaboration with CRM and digital teams.
- Build and deliver a calendar of loyalty campaigns, integrated into broader marketing and promotional plans with clear KPIs.
- Define and own the loyalty measurement framework, business cases and post‑campaign reviews, reporting performance against CLTV, frequency, engagement and ROI.
ABOUT YOU
- Proven experience owning or managing a loyalty, membership, subscription or rewards programme.
- Strong commercial acumen, including business case development and margin vs. incremental revenue modelling.
- Experience working cross‑functionally with CRM, digital, finance, retail and technology teams.
- Exposure to loyalty or martech platforms and vendor management.
- Background in consumer sectors such as retail, hospitality, travel, leisure or loyalty‑led businesses.
Loyalty Manager - Contract in Royston employer: Salt
SALT is an exceptional employer, offering a dynamic work environment that fosters innovation and collaboration. With a strong focus on employee growth, the company provides opportunities for professional development while working on transformative projects in a high-growth consumer brand. The hybrid working model in Royston allows for flexibility, ensuring a healthy work-life balance as you lead the charge in revolutionising loyalty and rewards programmes.
StudySmarter Expert Advice🤫
We think this is how you could land Loyalty Manager - Contract in Royston
✨Tip Number 1
Network like a pro! Reach out to people in the industry, attend events, and connect with potential colleagues on LinkedIn. You never know who might have the inside scoop on job openings or can put in a good word for you.
✨Tip Number 2
Prepare for interviews by researching the company and its loyalty programmes. Understand their vision and be ready to discuss how your experience aligns with their goals. Show them you’re not just another candidate, but someone who truly gets what they’re about.
✨Tip Number 3
Practice your pitch! Be clear about your achievements and how they relate to the role of Loyalty Manager. Use specific examples that highlight your experience in managing loyalty programmes and driving customer engagement.
✨Tip Number 4
Don’t forget to apply through our website! It’s the best way to ensure your application gets seen. Plus, we love seeing candidates who take the initiative to engage directly with us.
We think you need these skills to ace Loyalty Manager - Contract in Royston
Some tips for your application 🫡
Tailor Your CV:Make sure your CV speaks directly to the role of Loyalty Manager. Highlight your experience with loyalty programmes and any relevant achievements that align with the job description. We want to see how you can drive acquisition and engagement!
Craft a Compelling Cover Letter:Your cover letter is your chance to shine! Use it to explain why you're passionate about loyalty programmes and how your skills can help us transform our rewards proposition. Keep it engaging and personal, showing us your enthusiasm for the role.
Showcase Cross-Functional Experience:Since this role involves working with various teams, make sure to highlight any past experiences where you've collaborated with marketing, digital, or tech teams. We love seeing how you can bring people together to achieve common goals!
Apply Through Our Website:We encourage you to apply through our website for a smoother application process. It helps us keep track of your application and ensures you don’t miss out on any important updates. Plus, it’s super easy!
How to prepare for a job interview at Salt
✨Know Your Loyalty Programmes
Make sure you brush up on the latest trends in loyalty and rewards programmes. Be ready to discuss your previous experiences and how they relate to the role. Show them you understand what makes a successful programme tick!
✨Showcase Your Cross-Functional Skills
This role requires collaboration across various teams. Prepare examples of how you've successfully worked with marketing, CRM, and tech teams in the past. Highlight your ability to bridge gaps and drive projects forward.
✨Be Data-Driven
Since the role involves measuring performance against KPIs, come prepared with insights on how you've used data to inform decisions in previous roles. Discuss specific metrics you've tracked and how they impacted your loyalty strategies.
✨Align with Business Strategy
Understand the company's overall business strategy and be ready to explain how your vision for the loyalty programme aligns with it. This shows that you're not just thinking about the programme in isolation but as part of the bigger picture.
