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For Companies At a Glance
- Tasks: Support and maintain IT platforms in a dynamic waste management environment.
- Company: Join an international leader in waste management with a focus on sustainability.
- Benefits: Competitive day rate, hybrid work model, and potential for contract extension.
- Why this job: Make a difference in waste management while developing your IT support skills.
- Qualifications: Experience in IT support and a passion for sustainability.
- Other info: Opportunity to work in a collaborative team with a global impact.
The predicted salary is between 42000 - 63000 £ per year.
Product Support Specialist – Contract
Day Rate: £210 per day (IR35 TBC)
Length: Minimum 3 months (initial, with potential to extend)
Location: Hybrid, UK-based
Sector: International Waste Management Company
We are looking for a Product Support Specialist to join an international waste management company on a contract basis. You will play a key role in supporting and maintaining IT platforms including Salesforce, ServiceNow, and WalkMe. This role offers variety, with the chance to get involved in troubleshooting, product support, user training, and cross-functional projects.
What you’ll be doing
Providing product and technical support to users across Salesforce, ServiceNow, WalkMe and other platforms.
Managing incidents, problems, changes, and releases.
Troubleshooting issues, resolving tickets, and escalating when needed.
Working with vendors on bug fixes and feature requests.
Running user training sessions, workshops, and demonstrations.
Gathering feedback to support product improvements.
What we’re looking for
2-3 years’ experience in IT or Salesforce support role.
Salesforce Administrator certification (Admin 201 / ADX201).
Strong troubleshooting skills and stakeholder management.
Experience with ServiceNow or JIRA (desirable).
Knowledge of ITIL processes.
Why apply?
Competitive day rate of £210 (IR35 TBC).
Minimum 3-month contract with scope to extend.
Hybrid working model.
Opportunity to develop skills across Salesforce, ServiceNow and wider IT platforms.
Be part of a global organisation driving environmental impact.
If you are a motivated Product Support Specialist who enjoys solving problems, supporting users, and working across multiple systems, we would love to hear from you.
Apply now to be considered.
*Rates depend on experience and client requirements
Product Support employer: Salt
Contact Detail:
Salt Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Product Support
✨Tip Number 1
Network like a pro! Reach out to people in the waste management sector or those who work at the company you're eyeing. A friendly chat can open doors and give you insider info that could set you apart.
✨Tip Number 2
Prepare for the interview by brushing up on your product support skills. Think about real-life scenarios where you've solved problems or improved processes. We want you to showcase your expertise and how it aligns with the role!
✨Tip Number 3
Don’t forget to research the company! Understanding their values and recent projects can help you tailor your responses during interviews. Plus, it shows you’re genuinely interested in being part of their team.
✨Tip Number 4
Apply through our website! It’s the best way to ensure your application gets seen. Plus, we love seeing candidates who take the initiative to connect directly with us.
We think you need these skills to ace Product Support
Some tips for your application 🫡
Read the Job Description Thoroughly: Before you start your application, make sure to read the job description carefully. Understanding what the role entails will help you tailor your application to highlight your relevant skills and experiences.
Showcase Your Relevant Experience: When writing your application, focus on showcasing your experience in IT support and any relevant platforms you've worked with. We want to see how your background aligns with the needs of the Product Support Specialist role.
Be Clear and Concise: Keep your application clear and to the point. Use straightforward language and avoid jargon unless it's relevant to the role. This makes it easier for us to see your qualifications without getting lost in unnecessary details.
Apply Through Our Website: We encourage you to apply through our website for a smoother application process. It helps us keep everything organised and ensures your application gets the attention it deserves!
How to prepare for a job interview at Salt
✨Know Your Product Inside Out
Before the interview, make sure you thoroughly understand the products and services offered by the company. Familiarise yourself with their IT platforms and any recent developments in waste management technology. This will not only show your interest but also help you answer questions confidently.
✨Prepare for Technical Questions
As a Product Support Specialist, you might face technical questions related to IT support and troubleshooting. Brush up on common issues and solutions related to IT platforms. Practising how to explain these concepts clearly can set you apart from other candidates.
✨Showcase Your Problem-Solving Skills
Be ready to discuss specific examples of how you've resolved product-related issues in the past. Use the STAR method (Situation, Task, Action, Result) to structure your answers. This will demonstrate your analytical skills and ability to handle challenges effectively.
✨Ask Insightful Questions
At the end of the interview, don’t forget to ask questions that show your enthusiasm for the role. Inquire about the team dynamics, the tools they use for support, or how success is measured in this position. This not only shows your interest but also helps you gauge if the company is the right fit for you.
