At a Glance
- Tasks: Support customers with Power Platform applications and resolve issues efficiently.
- Company: Join a dynamic Business Applications team in a fully remote role.
- Benefits: Competitive daily rate, flexible remote work, and potential for contract extension.
- Other info: Opportunity to build customer relationships and contribute to service improvement.
- Why this job: Make a real difference by helping clients optimise their Power Platform experience.
- Qualifications: Experience with Microsoft Power Platform and strong troubleshooting skills required.
The predicted salary is between 55000 - 66000 € per year.
Duration: 3 Months extendable
Location: Remote
Rate: £275 per day (outside of IR35)
I’m currently supporting a client that is looking to hire a Power Platform Support Engineer for an initial 3 month remote working contract engagement. This role will sit within a Business Applications team, supporting a range of customers with day-to-day Power Platform application support and issue resolution.
The ideal candidate will have:
- Strong experience supporting Microsoft Power Platform applications within D365 CRM
- Excellent troubleshooting and analytical skills
- Experience working within an application support/helpdesk environment
- Strong customer-facing communication skills
- Ability to prioritise and manage multiple tickets/tasks in real-time
- A proactive and service-oriented mindset
The successful candidate will be responsible for:
- Managing and resolving support tickets within agreed SLAs
- Responding to client queries via email and calls
- Diagnosing and troubleshooting Power Platform application issues
- Supporting onboarding activities for new customers
- Building strong customer relationships through regular service review calls
- Working closely with the Team Lead and wider technical team
- Contributing to KPI reporting and continuous service improvement
Power Platform Support Engineer in Portsmouth employer: Salt
As a Power Platform Support Engineer, you will join a dynamic and fully remote team that values collaboration and innovation. Our company fosters a supportive work culture, offering flexible working arrangements and opportunities for professional growth, ensuring you can thrive in your role while contributing to meaningful projects. With a focus on employee development and a commitment to excellence in customer service, we provide a rewarding environment where your skills can shine.
StudySmarter Expert Advice🤫
We think this is how you could land Power Platform Support Engineer in Portsmouth
✨Tip Number 1
Network like a pro! Reach out to your connections in the tech world, especially those who work with Power Platform. A friendly chat can lead to insider info about job openings or even a referral.
✨Tip Number 2
Show off your skills! Create a portfolio or a GitHub repository showcasing your troubleshooting and analytical skills with Power Platform. This gives potential employers a taste of what you can do.
✨Tip Number 3
Prepare for interviews by practising common support scenarios. Think about how you'd handle specific customer queries or troubleshoot issues. We want you to shine when it comes to demonstrating your customer-facing communication skills!
✨Tip Number 4
Don’t forget to apply through our website! It’s the best way to ensure your application gets seen. Plus, we love seeing candidates who take that extra step to connect with us directly.
We think you need these skills to ace Power Platform Support Engineer in Portsmouth
Some tips for your application 🫡
Tailor Your CV:Make sure your CV highlights your experience with Microsoft Power Platform and D365 CRM. We want to see how your skills match the role, so don’t be shy about showcasing your troubleshooting and analytical abilities!
Craft a Compelling Cover Letter:Your cover letter is your chance to shine! Use it to explain why you’re the perfect fit for the Power Platform Support Engineer role. Share specific examples of how you've managed support tickets and built customer relationships in the past.
Show Off Your Communication Skills:Since this role involves a lot of client interaction, make sure your application reflects your strong customer-facing communication skills. We love candidates who can convey complex information clearly and effectively!
Apply Through Our Website:We encourage you to apply directly through our website. It’s the best way for us to receive your application and ensures you don’t miss out on any important updates regarding your application status!
How to prepare for a job interview at Salt
✨Know Your Power Platform Inside Out
Make sure you brush up on your knowledge of Microsoft Power Platform applications, especially within D365 CRM. Be ready to discuss specific troubleshooting scenarios you've encountered and how you resolved them. This will show your expertise and confidence in handling real-world issues.
✨Show Off Your Customer Service Skills
Since this role involves a lot of client interaction, prepare examples that highlight your strong customer-facing communication skills. Think about times when you successfully managed client queries or built relationships through service review calls. This will demonstrate your proactive and service-oriented mindset.
✨Demonstrate Your Problem-Solving Abilities
Be prepared to tackle some hypothetical troubleshooting scenarios during the interview. Practice explaining your thought process clearly and logically. This will showcase your analytical skills and ability to prioritise and manage multiple tasks effectively.
✨Familiarise Yourself with SLAs and KPIs
Understanding service level agreements (SLAs) and key performance indicators (KPIs) is crucial for this role. Brush up on what these terms mean and be ready to discuss how you’ve contributed to meeting or exceeding them in previous positions. This will show that you’re aligned with the company’s goals for continuous service improvement.
