At a Glance
- Tasks: Provide first-line technical support and troubleshoot IT incidents for users.
- Company: Join a large NHS community healthcare organisation in Norwich.
- Benefits: Competitive salary, hybrid working, and a supportive team environment.
- Other info: Initial contract of 3 to 6 months with potential for extension.
- Why this job: Make a difference by supporting healthcare professionals with their IT needs.
- Qualifications: Experience in IT support, strong customer service skills, and knowledge of Microsoft 365.
The predicted salary is between 28600 - 28600 £ per year.
Requirements
- Previous experience working within an IT Service Desk, IT support or similar customer-focused technical support environment.
- Working knowledge of Microsoft 365 and Windows 10/11.
- Experience handling and troubleshooting IT incidents and service requests.
- Strong customer service and telephone support skills.
- Good technical problem-solving and analytical skills.
- Excellent written and verbal communication skills.
- ITIL Service Management knowledge or equivalent experience is advantageous.
- Applicants must be UK residents.
- No visa sponsorship is available for this role.
- This role is hybrid, with no fully remote option.
Responsibilities
- Provide first-line technical support for hardware, software, application and network incidents.
- Log, classify, prioritise and manage incidents and service requests.
- Troubleshoot issues remotely and provide first-time fixes wherever possible.
- Install and configure desktop software.
- Administer user accounts and system access in line with security policies.
- Escalate unresolved incidents to appropriate specialist support teams.
- Provide clear technical advice and guidance to users with varying levels of IT knowledge.
- Maintain accurate service desk records and documentation.
Technologies
- Hardware
- Support
- ITIL
- Microsoft 365
- Network
- Security
- Windows
- Office 365
More
We are recruiting for an experienced IT Service Desk Analyst to join the Digital Services function of a large NHS community healthcare organisation in Norwich.
This is a hybrid role working 37.5 hours per week, Monday to Friday, between 08:00 and 18:00, on an initial 3 to 6 month contract.
The day rate is £110 per day and the role is inside IR35.
We are looking for someone to start as soon as possible and to support clinical and corporate users as the first point of contact for IT incidents, service requests and technical queries.
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IT Service Desk Analyst in Norwich employer: Salt
Join a forward-thinking investment management platform in London, where innovation meets opportunity. As a Senior Business Analyst, you'll thrive in a collaborative work culture that values your expertise and encourages professional growth through continuous learning and development. Enjoy the flexibility of a hybrid working model while contributing to cutting-edge AI-driven investment solutions that make a real impact in the financial services sector.
StudySmarter Expert Advice🤫
We think this is how you could land IT Service Desk Analyst in Norwich
✨Join the IT Consultancy Buzz
Get involved in local or virtual IT consultancy meetups and forums. This is where we can rub shoulders with industry professionals, get insights into what Salt values, and even spot unadvertised opportunities. Don't miss out on these chances to make a name for ourselves in the IT world!
✨Show Off Your Skills
Create a personal project or case study relevant to the challenges Salt might face. Use platforms like GitHub or Medium to share your findings. This not only demonstrates our consulting skills but shows a proactive attitude, making us stand out from the crowd when applying for that full-time gig.
✨Leverage LinkedIn for Connections
Follow and engage with the relevant thought leaders and influencers in IT consultancy on LinkedIn. Share insightful content and join discussions to gain visibility. A well-placed comment or shared article could catch the attention of someone at Salt!
✨Direct Apply to Salt
Let's not forget to apply directly through the Salt website! Tailor your application to showcase our understanding of their consulting style and how we can contribute to their projects. A personalised approach can make a huge difference in landing that full-time position!
We think you need these skills to ace IT Service Desk Analyst in Norwich
Some tips for your application 🫡
Showcase Your Problem-Solving Skills:In IT consulting, it's all about problem-solving, so make sure your CV highlights your analytical skills and any relevant projects you've tackled. Mention specific technologies or methodologies you've used to resolve issues or improve processes; this shows you can think critically and deliver results, which is vital for us at Salt.
Highlight Relevant Certifications:Certifications like ITIL, PMP, or even specific tech stack qualifications can really make you stand out. Make sure to include these in your CV, as they not only demonstrate your expertise but also your commitment to staying current in the field. We love seeing candidates who are proactive about their professional development!
Tailor Your Cover Letter:Your cover letter is your chance to connect personally with us at Salt. Share stories about your experiences in IT consulting, and how they shaped your desire to join our team. Mention why you’re excited about this particular role, and how you see yourself contributing to our projects.
Keep It Clear and Concise:We're all busy, so make sure your application is easy to read. Use bullet points for key achievements, and don’t overload us with jargon. A clean, professional layout goes a long way. Remember, the clearer your application, the more likely we are to invite you in for an interview!
How to prepare for a job interview at Salt
✨Brush Up on Your Technical Skills
For an IT consulting role, be ready to demonstrate your technical prowess. You might face questions on systems integration, cloud technologies, or even troubleshooting specific software. If you have experience with tools like AWS, Azure, or even specific programming languages, make sure you can talk about them fluently.
✨Showcase Your Problem-Solving Approach
IT consulting is all about solving problems for clients. Think about how you can illustrate your approach to a past challenge using the STAR method (Situation, Task, Action, Result). It's a great way to show how you tackle complex issues and come up with effective solutions.
✨Know the Business Impact of IT Solutions
When discussing your experiences, focus not just on the tech solutions you implemented, but also on their business impact. Employers want to see that you can connect IT with organisational goals. Prep examples that highlight how your tech contributions improved efficiency or reduced costs for past clients or projects.
✨Prepare for Behavioural Questions
Since IT consulting often involves teamwork and client interactions, expect behavioural questions that assess your interpersonal skills. Be prepared with examples that demonstrate your adaptability, communication skills, and how you handle client feedback. Before the interview, think of situations where you worked closely with clients to create effective IT strategies or changes.
