At a Glance
- Tasks: Lead the implementation of a new CIAM system and ensure smooth transitions for clients.
- Company: Join a dynamic team in the Client Experience Division of a leading tech company.
- Benefits: Flexible remote work, competitive pay, and opportunities for professional growth.
- Other info: Work in a collaborative environment with a focus on innovation and customer satisfaction.
- Why this job: Be at the forefront of digital transformation and enhance your project management skills.
- Qualifications: Experience in Agile methodologies and strong planning/organisational skills.
The predicted salary is between 50000 - 60000 £ per year.
The role will require working with an Umbrella /Payroll. 8 days onsite is required per month, the rest is remote working.
The Product Owners of Digital Communication Channels and Interfaces are a great team located in the Client Experience Division. They provide business Product Owner services to several Tribes within GDC (the 'IT' world). You will be part of one of the Digital Channels tribes and be a product analyst of the team responsible for the implementation of a new CIAM system for our clients, as well as ensuring that the transition from the legacy platforms will be smooth for all customers.
You will have the opportunity to work with an agile methodology which is the trend triggered by the current company transformation. We will help you develop further business knowledge and further maturity/experience in the definition of solutions and soft skills (out of the box thinking, work in dynamic teams, transversal overview, agile way of working).
- Plans, monitors and manages internal projects from initiation through completion.
- Leads or coordinates project planning, resourcing, staffing, supply and subcontract management, progress reporting, troubleshooting and people management.
- Ensures project results meet requirements regarding technical quality, reliability, schedule and cost.
- Monitors performance and recommends schedule changes, cost adjustments or resource additions.
- Responsibilities are within the Project/Program Management Function as a generalist or in a combination of disciplines.
- Planning/organizational skills and autonomy: able to organize and prioritize.
- Experience in Agile is an asset.
- Experience in Digital Channels (screens and messages/reporting) would be an advantage.
Rates depend on experience and client requirements.
Customer Management Product Owner in Northampton employer: Salt
As a Customer Management Product Owner at our Brussels location, you will join a dynamic team within the Client Experience Division, where innovation and collaboration thrive. We offer a flexible work environment with a blend of remote and onsite opportunities, fostering a culture that prioritises employee growth through agile methodologies and continuous learning. With a focus on meaningful projects and a supportive atmosphere, we empower our employees to develop their skills and contribute to impactful solutions for our clients.
StudySmarter Expert Advice🤫
We think this is how you could land Customer Management Product Owner in Northampton
✨Get to Know the Company Culture
Before jumping into applications, it’s super helpful to understand the vibe at Salt. Check out their social media, read reviews on sites like Glassdoor, and see how they engage with customers. It'll give you clues on their values and help tailor your conversation during interviews.
✨Join Customer Support Communities
Dive into online communities like those on Reddit or LinkedIn where customer support pros hang out. Participating in discussions or asking questions can make you more visible to potential recruiters and help you learn about job openings at companies like Salt before they even post them.
✨Attend Job Fairs or Networking Events
Look out for local job fairs or events specifically for customer support roles. This is your chance to meet hiring managers face-to-face, and you might even get the opportunity to interview on the spot!
✨Show Off Your Skills with Customer Interactions
In the customer support world, showcasing your communication skills is key. Consider creating a short video introducing yourself or even doing a mock call to showcase your abilities. It's a memorable way to stand out, especially if you can share this during your interview process!
We think you need these skills to ace Customer Management Product Owner in Northampton
Some tips for your application 🫡
Show Off Your Communication Skills:In customer support, clear communication is key. Make sure your CV highlights any experience you've had in customer-facing roles and your ability to resolve issues. Don't shy away from including specific examples of how you've gone above and beyond to help customers – this really shows your potential in the role.
Tailor Your Cover Letter to Salt:Your cover letter is your chance to shine! Tell us why you want to work at Salt specifically. Mention any unique aspects of our company that resonate with you and how your skills can enhance our customer support. This personal touch will set your application apart from the rest!
Highlight Any Relevant Tools or Tech Skills:If you've used customer support software like Zendesk or Freshdesk or have experience with CRM systems, make sure to mention these in your application. Being familiar with industry-standard tools can be a big plus for us when we’re reviewing applications, as it shows you can hit the ground running!
Demonstrate Your Problem-Solving Skills:Customer support roles often require a knack for problem-solving. In your application, share examples of past experiences where you've tackled tough situations or resolved conflicts effectively. This will give us a good sense of how you handle challenges—an essential skill for success at Salt!
How to prepare for a job interview at Salt
✨Show Off Your People Skills
In customer support, it's all about communicating effectively. Prepare to share instances from your past experiences where you handled difficult customers or resolved conflicts. We want to hear how you empathised and found the best solutions, so think of specific examples to back up your stories!
✨Know the Tools of the Trade
Familiarise yourself with common customer support tools like Zendesk or Freshdesk, and make sure to review how you’ve used any similar systems in the past. During the interview, being able to discuss your hands-on experience with software or ticketing systems can really set you apart from the competition, so don’t skip this prep!
✨Show Genuine Enthusiasm
As this is a full-time role, employers want someone who isn’t just looking for any job, but wants to grow within customer support. Make sure to express your enthusiasm for helping customers and your desire to develop your skills. Show them why you're passionate about this field!
✨Practice Common Scenarios
Be prepared for role-playing scenarios where you might have to reassess a solution with a frustrated customer or explain a complex process in simple terms. Practising these common scenarios can help us feel more confident and demonstrate our practical skills effectively during the interview.
