At a Glance
- Tasks: Provide first-line IT support and troubleshoot technical issues for NHS users.
- Company: Join a large NHS community healthcare organisation with a focus on digital services.
- Benefits: Competitive day rate, hybrid working, and valuable experience in the healthcare sector.
- Other info: Opportunity for career growth in a dynamic and supportive environment.
- Why this job: Make a difference in healthcare by supporting vital IT services for clinical and corporate teams.
- Qualifications: Experience in IT support, knowledge of Microsoft 365, and strong customer service skills.
The predicted salary is between 31500 - 38500 £ per year.
Location: Norwich - Hybrid Working
Contract: Initially 3-6 months
Day Rate: £110 per day
IR35: Inside IR35
Hours: 37.5 hours per week, Monday-Friday
Shifts: Between 08:00-18:00
Start: ASAP
We are recruiting for an experienced IT Service Desk Analyst to join the Digital Services function of a large NHS community healthcare organisation. The role will provide first-line technical support to clinical and corporate users, acting as the first point of contact for IT incidents, service requests and technical queries.
Key Responsibilities
- Provide first-line technical support for hardware, software, application and network incidents.
- Log, classify, prioritise and manage incidents and service requests.
- Troubleshoot issues remotely and provide first-time fixes wherever possible.
- Install and configure desktop software.
- Administer user accounts and system access in line with security policies.
- Escalate unresolved incidents to appropriate specialist support teams.
- Provide clear technical advice and guidance to users with varying levels of IT knowledge.
- Maintain accurate service desk records and documentation.
Essential Experience
- Previous experience working within an IT Service Desk, IT support or similar customer-focused technical support environment.
- Working knowledge of Microsoft 365 and Windows 10/11.
- Experience handling and troubleshooting IT incidents and service requests.
- Strong customer service and telephone support skills.
- Good technical problem-solving and analytical skills.
- Excellent written and verbal communication skills.
- ITIL Service Management knowledge or equivalent experience is advantageous.
Important Information
- Applicants must be UK residents
- No visa sponsorship is available for this role
- This role is hybrid, with no fully remote option
IT Service Desk Analyst - NHS in Norfolk employer: Salt
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