At a Glance
- Tasks: Provide second-line technical support and troubleshoot desktop hardware and software issues.
- Company: Join a large NHS community healthcare organisation with a focus on digital services.
- Benefits: Competitive day rate, hybrid working, and the chance to make a difference in healthcare.
- Other info: Opportunity for career growth in a dynamic and supportive environment.
- Why this job: Be part of a vital team supporting healthcare technology across Norfolk and Suffolk.
- Qualifications: Experience in endpoint support, knowledge of Active Directory, and strong problem-solving skills.
The predicted salary is between 37800 - 41400 £ per year.
Location: Norwich - Hybrid Working, covering Norfolk and Suffolk
Contract: Initially 3-6 months
Day Rate: £180 per day
IR35: Inside IR35
Hours: 37.5 hours per week, Monday-Friday
Start: ASAP
We are recruiting for an experienced Endpoint Support Engineer to join the Digital Services function of a large NHS community healthcare organisation. The role will provide second-line technical support to clinical and corporate users, resolving incidents remotely and in person while supporting the deployment, maintenance and improvement of endpoint hardware and software.
Key Responsibilities
- Provide second-line technical support across desktop hardware, software and peripherals.
- Troubleshoot and resolve incidents relating to desktops, laptops, applications and associated equipment.
- Build, install, configure, upgrade and maintain IT equipment and software.
- Manage incidents and service requests within the IT service management system.
- Support Active Directory, Windows devices, Microsoft 365, Citrix and endpoint security tooling.
- Carry out site visits across Norfolk and Suffolk for hardware rollouts, moves, changes and technical support.
- Maintain accurate endpoint asset and support documentation.
Essential Experience
- Strong experience providing second-line desktop or endpoint support.
- Working knowledge of Active Directory, Windows 11 and Microsoft 365.
- Experience troubleshooting desktop and laptop hardware, software and peripherals.
- Knowledge of Citrix, endpoint security and asset management solutions.
- Strong customer service, communication and problem-solving skills.
- ITIL Foundation knowledge or equivalent service management experience.
- Full valid UK driving licence and access to a vehicle.
Important Information
- Applicants must be UK residents
- No visa sponsorship is available for this role
- This role is hybrid, with no fully remote option
Salt contact: Robert Sprigens
Endpoint Support Engineer - NHS in Norfolk employer: Salt
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