At a Glance
- Tasks: Support client relationships and coordinate complex programmes for senior consultants.
- Company: Join OrgHealth, a respected consulting firm transforming organisations globally.
- Benefits: Gain exposure to international clients, enjoy a supportive culture, and develop your career.
- Other info: Work closely with experienced consultants and help shape operational improvements.
- Why this job: Experience variety and ownership while making a real impact on client success.
- Qualifications: Strong organisational skills and a proactive, people-focused attitude.
The predicted salary is between 23933 - 29251 £ per year.
OrgHealth partners with senior leadership teams to help organisations become healthier, more cohesive and more effective. Working with clients across the public and private sectors, we deliver transformational programmes based on the organisational health methodology developed by Patrick Lencioni and The Table Group. Over the past decade, we've grown significantly and now work with organisations across the UK, Europe, the Middle East and Asia. Our clients range from major public sector organisations and NHS bodies to large commercial enterprises.
As we continue to grow, we're looking for a highly organised, proactive and people-focused Business Manager to become a trusted operational partner to our Principal Consultants and play a vital role in delivering an exceptional client experience.
The opportunity
You’ll become the operational engine behind approximately three Principal Consultants, supporting around 30 client relationships at any one time and ensuring every engagement runs seamlessly from initial enquiry through to delivery, follow‑up and repeat business. You’ll build trusted relationships with senior stakeholders, coordinate complex client programmes and become the person who ensures nothing falls through the cracks. Most importantly, you’ll help us continually improve how we work, identifying opportunities to streamline processes, reduce administration and make greater use of technology, automation and AI so that our team can spend more time with clients and less time on manual tasks.
What you’ll be doing
- Supporting client relationships from initial enquiry through to ongoing engagement
- Joining and supporting client meetings and introductory calls
- Preparing proposals, documentation and engagement plans
- Coordinating client workshops, offsites and leadership events
- Managing travel, accommodation and logistics
- Ensuring consultants are fully prepared for every engagement
- Producing engagement playbooks and coordinating materials
- Tracking actions, deadlines and follow‑up activities
- Managing client communications and ongoing relationship administration
- Supporting renewals and repeat business opportunities
- Working closely with consultants to deliver an outstanding client experience
- Identifying smarter ways of working and helping improve operational processes across the business
What makes this role exciting?
No two weeks are the same. One day you might be coordinating an executive offsite, the next supporting client proposals, solving a travel issue, managing competing priorities or helping improve a business process. You’ll work closely with experienced consultants who advise senior leadership teams, giving you exposure to executive‑level environments and genuine responsibility from day one. For someone who enjoys ownership, variety and making things happen, this role offers a unique blend of client service, operations, project coordination and relationship management.
What we’re looking for
We’re open to a wide range of backgrounds. You could currently be working in: Customer Success, Client Services, Account Management, Client Operations, Professional Services, Service Delivery, Project or Programme Coordination, Consultancy Support, Hospitality or other high‑service environments. More important than your background is how you work. You’ll likely be:
- Highly organised and able to juggle multiple priorities
- Calm under pressure when plans change
- Proactive and self‑motivated
- A strong communicator, both written and verbal
- Confident working with senior stakeholders and executives
- Naturally relationship‑focused and people‑oriented
- Commercially aware and client‑centric
- Process‑minded, always looking for better ways of working
- Curious about technology, automation and AI
- Dependable, accountable and trusted to get things done
- Comfortable challenging constructively and contributing ideas
Why join us?
- Be part of a growing and highly respected consulting business
- Work directly with senior leaders and executive teams
- Join a close‑knit, supportive and collaborative culture
- Gain exposure to international clients and projects
- Have genuine influence on how the business evolves
- Help shape the use of technology and AI in improving operations
- Enjoy a role with variety, ownership and long‑term development opportunities
Customer Success Manager in Norfolk employer: Salt
As a UX Designer at our global investment management firm in London, you'll be part of a dynamic and innovative team that values creativity and collaboration. We offer a hybrid work environment, competitive salary, and comprehensive benefits, alongside ample opportunities for professional growth in the rapidly evolving field of digital marketing and AI. Join us to shape engaging user experiences while working on cutting-edge projects that blend classic UX design with emerging technologies.
StudySmarter Expert Advice🤫
We think this is how you could land Customer Success Manager in Norfolk
✨Get to Know the Company Culture
Before jumping into applications, it’s super helpful to understand the vibe at Salt. Check out their social media, read reviews on sites like Glassdoor, and see how they engage with customers. It'll give you clues on their values and help tailor your conversation during interviews.
✨Join Customer Support Communities
Dive into online communities like those on Reddit or LinkedIn where customer support pros hang out. Participating in discussions or asking questions can make you more visible to potential recruiters and help you learn about job openings at companies like Salt before they even post them.
✨Attend Job Fairs or Networking Events
Look out for local job fairs or events specifically for customer support roles. This is your chance to meet hiring managers face-to-face, and you might even get the opportunity to interview on the spot!
✨Show Off Your Skills with Customer Interactions
In the customer support world, showcasing your communication skills is key. Consider creating a short video introducing yourself or even doing a mock call to showcase your abilities. It's a memorable way to stand out, especially if you can share this during your interview process!
We think you need these skills to ace Customer Success Manager in Norfolk
Some tips for your application 🫡
Show Off Your Communication Skills:In customer support, clear communication is key. Make sure your CV highlights any experience you've had in customer-facing roles and your ability to resolve issues. Don't shy away from including specific examples of how you've gone above and beyond to help customers – this really shows your potential in the role.
Tailor Your Cover Letter to Salt:Your cover letter is your chance to shine! Tell us why you want to work at Salt specifically. Mention any unique aspects of our company that resonate with you and how your skills can enhance our customer support. This personal touch will set your application apart from the rest!
Highlight Any Relevant Tools or Tech Skills:If you've used customer support software like Zendesk or Freshdesk or have experience with CRM systems, make sure to mention these in your application. Being familiar with industry-standard tools can be a big plus for us when we’re reviewing applications, as it shows you can hit the ground running!
Demonstrate Your Problem-Solving Skills:Customer support roles often require a knack for problem-solving. In your application, share examples of past experiences where you've tackled tough situations or resolved conflicts effectively. This will give us a good sense of how you handle challenges—an essential skill for success at Salt!
How to prepare for a job interview at Salt
✨Show Off Your People Skills
In customer support, it's all about communicating effectively. Prepare to share instances from your past experiences where you handled difficult customers or resolved conflicts. We want to hear how you empathised and found the best solutions, so think of specific examples to back up your stories!
✨Know the Tools of the Trade
Familiarise yourself with common customer support tools like Zendesk or Freshdesk, and make sure to review how you’ve used any similar systems in the past. During the interview, being able to discuss your hands-on experience with software or ticketing systems can really set you apart from the competition, so don’t skip this prep!
✨Show Genuine Enthusiasm
As this is a full-time role, employers want someone who isn’t just looking for any job, but wants to grow within customer support. Make sure to express your enthusiasm for helping customers and your desire to develop your skills. Show them why you're passionate about this field!
✨Practice Common Scenarios
Be prepared for role-playing scenarios where you might have to reassess a solution with a frustrated customer or explain a complex process in simple terms. Practising these common scenarios can help us feel more confident and demonstrate our practical skills effectively during the interview.
