Content Designer in Luton

We're recruiting on behalf of a major UK bank who are looking for an experienced Senior Content Designer to take ownership of content design in their business lending space - a fast-moving, high-complexity programme that directly shapes how businesses access finance.

This is a high-impact role where you'll lead content design across mid-size to complex lending projects, bringing a clear vision for how language can make regulated financial products feel simple and human. You'll operate as a genuine design partner - not someone brought in to tidy up copy at the end, but a senior voice shaping journeys, questioning structure, and influencing decisions from the start. You'll work fluidly alongside product designers, researchers, and stakeholders in a close-knit, creative team that takes the craft seriously.

Day-to-day, that means pair writing, iterative reviews, and collaborative working - building patterns and consistency across a complex product landscape, grounded in data and user research.

What you'll be doing:

• Leading content design for complex lending journeys from scoping through to delivery, with clear accountability for quality and outcomes.
• Acting as a design thinker - questioning flow, structure, and experience, not just refining words.
• Grounding every content decision in user research, data, and testing to make complex financial products clear and inclusive.
• Building and evolving content patterns, standards, and guidelines that drive consistency at scale.
• Communicating the value and rationale of content decisions to a wide range of stakeholders and senior audiences.
• Coaching and mentoring colleagues and contributing to a positive, collaborative team culture.

What we're looking for:

• Strong UX writing and content design craft - this is essential. Pure marketing or copywriting backgrounds without product design experience won't be the right fit.
• Experience delivering content design in complex, regulated environments - financial services, government, law, or tech all welcome.
• Confident stakeholder manager - able to influence decisions, manage expectations, and present design rationale clearly.
• Comfortable in fast-moving, fluid environments - iterating quickly, working collaboratively, and adapting as things change around you.
• A portfolio that demonstrates clear, accessible, user-centred content solutions across complex journeys.
• Experience writing for business customers is a plus, but not essential.

The package:

• Salary: Up to £65k national, up to £75k London.
• Contract: 12-month fixed term, potential to extend.
• Working pattern: Remote-first, ~2 days/month on-site.
• Office hubs: Manchester, London, Bristol, Edinburgh or Birmingham.

This is a remote-first role. Once settled in, you'll be expected on-site roughly 2 days per month at one of the team's UK hubs - Manchester, London, Birmingham, Bristol, or Edinburgh. If you want to come in more often, the option is always there.