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- Tasks: Lead the rollout of an exciting new loyalty programme for a top UK retailer.
- Company: Join a leading UK retailer known for innovation and customer engagement.
- Benefits: Enjoy a freelance role with flexible working and competitive pay.
- Why this job: Be part of a strategic initiative that shapes customer loyalty and drives business success.
- Qualifications: Experience in managing loyalty or CRM projects, ideally in retail or consumer brands.
- Other info: This is a 6-month contract with one day in-house at their HQ.
The predicted salary is between 30000 - 40000 £ per year.
Salt are working with a leading UK retailer that is gearing up to launch an exciting new loyalty proposition — and we’re looking for an experienced Loyalty Project Manager to help make it happen.
This is a full-time freelance opportunity for a seasoned project professional who understands the loyalty space and knows how to navigate large, complex retail environments. You’ll play a key role in managing the delivery of this strategic initiative, working closely with senior stakeholders to drive progress and ensure seamless execution.
This project with be a minimum of 6 months in length, with 1 day inhouse at their HQ.
Key Responsibilities:
- Lead the end-to-end project management of the loyalty proposition rollout
- Develop and maintain project plans, timelines, and delivery milestones
- Coordinate cross-functional teams including marketing, digital, data, and commercial
- Identify and manage project risks, dependencies, and blockers
- Ensure timely reporting and updates to senior stakeholders
- Support integration with existing customer and tech ecosystems
What We’re Looking For:
- Proven experience managing loyalty, CRM, or customer proposition projects (ideally in retail, FMCG, or consumer brands)
- Strong project management skills with a track record of delivering complex, multi-stakeholder programmes
- Confident working with senior leadership and managing competing priorities
- Able to hit the ground running with minimal oversight
- Familiarity with agile or hybrid delivery models
Seniority level
-
Seniority level
Not Applicable
Employment type
-
Employment type
Contract
Job function
-
Job function
Marketing
-
Industries
Retail
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Loyalty Program Manager employer: Salt
Contact Detail:
Salt Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Loyalty Program Manager
✨Tip Number 1
Network with professionals in the loyalty and retail sectors. Attend industry events or webinars to connect with potential colleagues and stakeholders who can provide insights into the role and company culture.
✨Tip Number 2
Familiarise yourself with the latest trends in loyalty programmes and CRM strategies. Being knowledgeable about current best practices will help you stand out during discussions with senior leadership.
✨Tip Number 3
Prepare to discuss your experience with agile project management methodologies. Highlight specific examples where you've successfully navigated complex projects, as this will demonstrate your ability to adapt and lead effectively.
✨Tip Number 4
Research the retailer's existing customer engagement strategies and tech ecosystem. Understanding their current landscape will allow you to propose relevant ideas and show your commitment to the role.
We think you need these skills to ace Loyalty Program Manager
Some tips for your application 🫡
Tailor Your CV: Make sure your CV highlights your experience in managing loyalty, CRM, or customer proposition projects. Use specific examples that demonstrate your ability to handle complex, multi-stakeholder programmes.
Craft a Compelling Cover Letter: In your cover letter, express your enthusiasm for the role and the company. Mention your familiarity with agile or hybrid delivery models and how your skills align with the key responsibilities outlined in the job description.
Showcase Project Management Skills: Emphasise your project management skills by detailing your experience with developing project plans, timelines, and managing risks. Provide concrete examples of how you've successfully delivered similar projects in the past.
Highlight Stakeholder Management Experience: Since the role involves working closely with senior stakeholders, make sure to highlight your experience in this area. Discuss how you've effectively communicated updates and managed competing priorities in previous roles.
How to prepare for a job interview at Salt
✨Showcase Your Project Management Skills
Be prepared to discuss your previous experience in managing loyalty or CRM projects. Highlight specific examples where you successfully delivered complex programmes, especially in retail or consumer brands.
✨Understand the Loyalty Landscape
Familiarise yourself with current trends and best practices in loyalty programmes. This will demonstrate your knowledge of the industry and your ability to contribute to the new loyalty proposition effectively.
✨Engage with Senior Stakeholders
Since the role involves working closely with senior leadership, practice articulating your ideas clearly and confidently. Be ready to discuss how you manage competing priorities and keep stakeholders informed.
✨Prepare for Agile Discussions
As familiarity with agile or hybrid delivery models is essential, be ready to discuss your experience with these methodologies. Share how you've adapted project plans in dynamic environments to ensure successful outcomes.