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- Tasks: Lead impactful CRM programmes and optimise customer journeys for top brands.
- Company: Reputable CRM consultancy with a strong client base and collaborative culture.
- Benefits: Competitive salary, flexible working, and opportunities for professional growth.
- Other info: Join a dynamic team and build strong relationships with high-profile clients.
- Why this job: Make a real difference in customer engagement while working with exciting clients.
- Qualifications: 4-6+ years in CRM or lifecycle marketing with hands-on experience in modern platforms.
The predicted salary is between 65000 - 65000 £ per year.
We're working with a highly regarded CRM consultancy that partners with some of the most recognised brands in the market, acting as a true extension of their internal marketing and lifecycle teams. With a strong reputation and a growing client base, they're now looking for a CRM Lead to join the team and take ownership of delivering high-impact, data-driven CRM programmes across a range of exciting clients.
You will own and deliver end-to-end CRM and lifecycle initiatives across a portfolio of clients, acting as a trusted partner to help improve customer engagement, lifecycle performance and overall marketing effectiveness.
- Develop and deliver multi-channel CRM strategies aligned to client objectives
- Lead customer experience and journey optimisation projects across the full lifecycle
- Analyse performance and translate data into clear, actionable insights
- Advise clients on CRM best practice, tooling and ways to improve efficiency
- Support implementations and migrations across marketing automation platforms
- Build strong client relationships and identify opportunities for account growth
4-6+ years' experience in CRM or lifecycle marketing
- Strong hands-on experience across email and multi-channel CRM
- Experience with modern CRM platforms such as Braze, Salesforce, HubSpot, Klaviyo or similar
- Exposure to CDPs or data platforms is a strong plus
- Data-driven mindset with confidence analysing performance and optimising campaigns
- Work with a range of high-profile, well-known brands
- Strong reputation as a true partner to client CRM functions
Rates depend on experience and client requirements.
Salesforce CRM Senior Manager in London employer: Salt
Contact Detail:
Salt Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Salesforce CRM Senior Manager in London
✨Tip Number 1
Network like a pro! Reach out to your connections in the CRM space and let them know you're on the lookout for opportunities. A personal recommendation can go a long way in landing that dream role.
✨Tip Number 2
Showcase your skills! Create a portfolio or case studies of your past CRM projects. This will not only highlight your experience but also demonstrate your ability to deliver high-impact, data-driven programmes.
✨Tip Number 3
Prepare for interviews by brushing up on CRM best practices and tools. Be ready to discuss how you've optimised customer journeys and improved engagement in previous roles. Confidence is key!
✨Tip Number 4
Don't forget to apply through our website! We have some fantastic opportunities waiting for you, and applying directly can give you an edge over other candidates. Let's get you that job!
We think you need these skills to ace Salesforce CRM Senior Manager in London
Some tips for your application 🫡
Tailor Your CV: Make sure your CV reflects the skills and experience mentioned in the job description. Highlight your hands-on experience with CRM platforms like Salesforce or HubSpot, and don’t forget to showcase your data-driven mindset!
Craft a Compelling Cover Letter: Your cover letter is your chance to shine! Use it to explain why you’re the perfect fit for the role. Mention specific projects where you've improved customer engagement or optimised campaigns, and show us your passion for CRM.
Showcase Your Achievements: When detailing your experience, focus on achievements rather than just responsibilities. Use metrics to demonstrate how you’ve driven results in previous roles, like increasing customer retention or improving campaign performance.
Apply Through Our Website: We encourage you to apply directly through our website. It’s the best way for us to receive your application and ensures you don’t miss out on any important updates during the process!
How to prepare for a job interview at Salt
✨Know Your CRM Inside Out
Make sure you’re well-versed in the latest CRM platforms like Salesforce, Braze, and HubSpot. Brush up on your knowledge of multi-channel strategies and be ready to discuss how you've used data to drive customer engagement in past roles.
✨Showcase Your Analytical Skills
Prepare to talk about specific examples where you've analysed performance metrics and translated them into actionable insights. Bring along any relevant case studies or reports that highlight your data-driven mindset and how it has improved campaign effectiveness.
✨Demonstrate Client Relationship Management
Think of instances where you've built strong relationships with clients and how that led to account growth. Be ready to share stories that illustrate your ability to act as a trusted partner and advisor in CRM best practices.
✨Prepare for Scenario-Based Questions
Expect questions that ask how you would handle specific CRM challenges or client scenarios. Practice articulating your thought process and decision-making skills, especially around customer journey optimisation and lifecycle initiatives.