At a Glance
- Tasks: Provide first-line IT support and troubleshoot technical issues for NHS users.
- Company: Join a large NHS community healthcare organisation with a focus on digital services.
- Benefits: Competitive day rate, hybrid working, and a supportive team environment.
- Other info: Opportunity for growth in a dynamic and impactful role.
- Why this job: Make a difference in healthcare by supporting vital IT services.
- Qualifications: Experience in IT support, strong customer service skills, and knowledge of Microsoft 365.
The predicted salary is between 31500 - 38500 £ per year.
Location: Norwich - Hybrid Working
Contract: Initially 3-6 months
Day Rate: £110 per day
IR35: Inside IR35
Hours: 37.5 hours per week, Monday-Friday
Shifts: Between 08:00-18:00
Start: ASAP
We are recruiting for an experienced IT Service Desk Analyst to join the Digital Services function of a large NHS community healthcare organisation. The role will provide first-line technical support to clinical and corporate users, acting as the first point of contact for IT incidents, service requests and technical queries.
Key Responsibilities
- Provide first-line technical support for hardware, software, application and network incidents.
- Log, classify, prioritise and manage incidents and service requests.
- Troubleshoot issues remotely and provide first-time fixes wherever possible.
- Install and configure desktop software.
- Administer user accounts and system access in line with security policies.
- Escalate unresolved incidents to appropriate specialist support teams.
- Provide clear technical advice and guidance to users with varying levels of IT knowledge.
- Maintain accurate service desk records and documentation.
Essential Experience
- Previous experience working within an IT Service Desk, IT support or similar customer-focused technical support environment.
- Working knowledge of Microsoft 365 and Windows 10/11.
- Experience handling and troubleshooting IT incidents and service requests.
- Strong customer service and telephone support skills.
- Good technical problem-solving and analytical skills.
- Excellent written and verbal communication skills.
- ITIL Service Management knowledge or equivalent experience is advantageous.
Important Information
- Applicants must be UK residents
- No visa sponsorship is available for this role
- This role is hybrid, with no fully remote option
IT Service Desk Analyst - NHS in London employer: Salt
Join a forward-thinking investment management platform in London, where innovation meets opportunity. As a Senior Business Analyst, you'll thrive in a collaborative work culture that values your expertise and encourages professional growth through continuous learning and development. Enjoy the flexibility of a hybrid working model while contributing to cutting-edge AI-driven investment solutions that make a real impact in the financial services sector.
StudySmarter Expert Advice🤫
We think this is how you could land IT Service Desk Analyst - NHS in London
✨Get Involved in Tech Meetups
If you're looking for a temporary gig in IT consulting, tech meetups can be a goldmine. They’re perfect for meeting potential employers and showcasing your skills in person. Don't just show up—share your ideas and engage in discussions. That's how we can make ourselves memorable!
✨Leverage Your University’s Resources
University career services are often buzzing with opportunities tailored for temporary roles in IT consulting. Go to workshops, job fairs, and networking events. It's a chance to connect with employers who are eager to find fresh talent like us, so don’t let it slip away!
✨Show Your Skills with Micro-Projects
Create mini-projects or case studies that demonstrate your problem-solving skills or innovative solutions in IT. Sharing these on platforms like GitHub or personal blogs can showcase your abilities when connecting with potential employers or during interviews. Trust us, it makes a strong impression!
✨Apply Directly through Our Website
When you spot an opening at Salt that excites you, don’t miss out on applying through our website directly. You won't just stand out in a sea of applicants; you’ll show that you’re proactively interested in their work. Plus, it's always good to simplify the process as much as possible!
We think you need these skills to ace IT Service Desk Analyst - NHS in London
Some tips for your application 🫡
Show Off Your Tech Skills:In IT consulting, showcasing your technical skills is essential. Make sure your CV lists relevant programming languages, software tools, or methodologies you've worked with. If you've tackled specific projects or have certifications (like AWS or Cisco), bring those to the forefront. We're always keen to see how you can apply your skills to solve problems!
Tailor Your Cover Letter:For a temporary role at Salt, it's important to express your adaptability and eagerness to learn. In your cover letter, highlight how your past experiences have prepared you for quick integration into new teams and projects. A personal touch showing your excitement for the specific challenges at Salt can make all the difference!
List Relevant Projects:If you’ve worked on consulting projects or tech rollouts, don’t hesitate to mention them! Detail the challenges you faced, your contributions, and the outcomes. This practical experience showcases your ability to deliver value in a short time frame, which is key for a temporary role in IT consulting.
Keep It Concise and Impactful:Given the temporary nature of the role, our hiring team at Salt will appreciate a clear, concise application. Make your CV scannable with bullet points and emphasise your most relevant experiences. We want to see your capability at a glance, so aim for brevity without sacrificing detail!
How to prepare for a job interview at Salt
✨Showcase Your Problem-Solving Skills
In IT consulting, you’ll often face complex issues that need quick solutions. Be ready to discuss past experiences where you tackled problems head-on, ideally using specific frameworks or tools. Think about how you can highlight your analytical thinking and decision-making process during the interview.
✨Brush Up on Relevant Technologies
Make sure you’re familiar with key technologies relevant to the role at Salt. This might include project management tools, CRM software, or any specific programming languages they use. Being able to speak confidently about these can set you apart from other candidates.
✨Emphasise Your Adaptability
Being in a temporary role often means you need to hit the ground running. Prepare to showcase your ability to adapt to new environments and workflows. Maybe think of examples where you’ve quickly learned new systems or collaborated with diverse teams to achieve results in tight deadlines.
✨Pitch Your Consulting Mindset
Consulting is all about understanding client needs and delivering effective solutions. Present yourself as someone who can think strategically and provide actionable insights. Talk about how you plan to gather requirements and communicate findings to non-technical stakeholders at Salt.
