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- Tasks: Lead the CRM strategy to boost customer engagement and loyalty.
- Company: Join a fast-growing brand focused on rewards and exclusive experiences.
- Benefits: Earn up to £48,000 plus performance bonuses and enjoy a 4-day work week.
- Other info: Collaborate with marketing, product, and e-commerce teams for exciting projects.
- Why this job: Make a real impact on customer retention and lifetime value in a dynamic environment.
- Qualifications: Experience in CRM or retention roles with strong analytical skills.
The predicted salary is between 48000 - 48000 £ per year.
We're partnering with a fast-growing, consumer-facing brand at a pivotal stage of its development. Built around rewards and exclusive experiences, the business has a loyal and engaged customer base and is now investing further into CRM to drive retention and long-term loyalty.
Reporting into senior marketing leadership, you'll take full ownership of the CRM function - driving engagement, retention and lifetime value across email, SMS, push and direct channels.
- Own and deliver the CRM strategy across the full customer lifecycle
- Analyse campaign performance and translate data into clear optimisation opportunities
- Work cross-functionally with marketing, product and e-commerce teams
Proven experience in a CRM, lifecycle or retention-focused role
Strong hands-on knowledge of email and SMS marketing platforms
Data-driven mindset with strong reporting and analytical capability
Experience with loyalty programmes, promotions or gamified/prize-led products is a strong plus.
IT and CRM Executive in London employer: Salt
Contact Detail:
Salt Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land IT and CRM Executive in London
✨Tip Number 1
Network like a pro! Reach out to people in the industry, attend events, and connect on LinkedIn. We all know that sometimes it’s not just what you know, but who you know that can help you land that dream job.
✨Tip Number 2
Prepare for interviews by researching the company and its CRM strategies. We want you to show off your knowledge about their customer engagement tactics and how you can contribute to their goals. Be ready to discuss your past experiences and how they relate to the role.
✨Tip Number 3
Practice makes perfect! Do mock interviews with friends or use online resources to get comfortable with common questions. We suggest focusing on your analytical skills and how you've used data to drive results in previous roles.
✨Tip Number 4
Don’t forget to apply through our website! It’s a great way to ensure your application gets noticed. Plus, we’re always looking for passionate individuals who are eager to make an impact in the CRM space.
We think you need these skills to ace IT and CRM Executive in London
Some tips for your application 🫡
Tailor Your CV: Make sure your CV is tailored to the IT and CRM Executive role. Highlight your experience in CRM, lifecycle management, and any relevant data analysis skills. We want to see how your background aligns with our needs!
Craft a Compelling Cover Letter: Your cover letter is your chance to shine! Use it to explain why you're passionate about CRM and how you can drive engagement and retention. We love seeing enthusiasm and a clear understanding of our brand.
Showcase Your Analytical Skills: Since this role involves analysing campaign performance, make sure to mention any tools or methods you've used to derive insights from data. We’re looking for a data-driven mindset, so don’t hold back on your analytical prowess!
Apply Through Our Website: We encourage you to apply directly through our website. It’s the best way for us to receive your application and ensures you’re considered for the role. Plus, it shows you’re keen on joining our team!
How to prepare for a job interview at Salt
✨Know Your CRM Inside Out
Make sure you brush up on your knowledge of CRM systems and strategies. Be ready to discuss specific platforms you've used, how you've driven engagement, and any successful campaigns you've managed. This will show that you're not just familiar with the tools but also understand their impact on customer loyalty.
✨Data is Your Best Friend
Since the role requires a data-driven mindset, come prepared with examples of how you've used data to optimise campaigns. Think about metrics you've tracked, insights you've gained, and how you've translated those into actionable strategies. This will demonstrate your analytical capabilities and your ability to drive results.
✨Cross-Functional Collaboration
Highlight your experience working with different teams, like marketing, product, and e-commerce. Prepare anecdotes that showcase your ability to collaborate effectively and how this has led to successful outcomes in previous roles. This will illustrate that you can thrive in a team-oriented environment.
✨Showcase Your Creativity
Since the company values innovative approaches to CRM, think of unique ideas or campaigns you've implemented in the past. Be ready to discuss how you can bring fresh perspectives to their CRM strategy, especially around loyalty programmes and gamified experiences. This will set you apart as a candidate who can think outside the box.