At a Glance
- Tasks: Lead daily broadcast campaigns and manage CRM builds in a fast-paced retail environment.
- Company: Major UK retailer known for its dynamic and innovative approach.
- Benefits: Competitive daily rate, flexible working, and the chance to make an immediate impact.
- Other info: Opportunity for growth in a busy retail CRM function.
- Why this job: Join a vibrant team and enhance your CRM skills while driving real change.
- Qualifications: Hands-on Ometria experience and strong communication skills are essential.
The predicted salary is between 40000 - 60000 € per year.
A major UK retailer is looking for an experienced CRM Manager with a strong broadcast and Ometria background to join a fast‑paced team on an initial 3‑month contract.
What you’ll be doing:
- Owning the operational delivery of daily broadcast campaigns (often 2 per day: WW & CW).
- Managing segment selection and stakeholder sign‑off.
- Creating a time‑tracking and capacity framework for CRM builds.
- Driving efficiency and consistency in Ometria builds.
- Supporting and coaching three CRM builders, helping evolve build approaches.
- Leading QA tracking, logging errors and producing weekly error‑rate reports.
- Producing clear documentation, checklists and repeatable processes for monthly campaigns.
What we’re looking for:
- Hands‑on Ometria experience (essential).
- Strong broadcast CRM delivery background in a high‑volume environment.
- Confident stakeholder management and communication skills.
- Proactive, organised, and process‑driven mindset.
- Comfortable driving change and improving ways of working.
This is a great opportunity to make an immediate impact in a busy retail CRM function.
Customer Relationship Management Manager in London employer: Salt
Join a leading UK retailer in West London as a Customer Relationship Management Manager, where you will thrive in a dynamic and supportive work culture that values innovation and collaboration. With flexible working arrangements and a focus on employee development, this role offers the chance to make a significant impact while enjoying a competitive daily rate and the opportunity to work alongside a talented team dedicated to excellence in the fashion and retail sector.
StudySmarter Expert Advice🤫
We think this is how you could land Customer Relationship Management Manager in London
✨Tip Number 1
Network like a pro! Reach out to your connections in the fashion and retail sector, especially those who have experience with CRM. A friendly chat can lead to insider info about job openings or even a referral.
✨Tip Number 2
Show off your skills! If you’ve got hands-on Ometria experience, don’t just mention it—bring it to life. Share specific examples of how you’ve driven efficiency in past roles during interviews to really impress.
✨Tip Number 3
Prepare for stakeholder management questions! Think about times you’ve successfully communicated with different teams. We want to hear how you’ve navigated challenges and kept everyone on the same page.
✨Tip Number 4
Don’t forget to apply through our website! It’s the best way to ensure your application gets seen. Plus, we love seeing candidates who take that extra step to connect with us directly.
We think you need these skills to ace Customer Relationship Management Manager in London
Some tips for your application 🫡
Tailor Your CV:Make sure your CV is tailored to the CRM Manager role. Highlight your hands-on Ometria experience and any relevant broadcast CRM delivery background. We want to see how your skills match what we're looking for!
Showcase Your Achievements:Don’t just list your responsibilities; showcase your achievements in previous roles. Use numbers and examples to demonstrate how you’ve driven efficiency and improved processes. This will help us see the impact you've made!
Craft a Compelling Cover Letter:Your cover letter is your chance to shine! Explain why you're passionate about the fashion/retail sector and how your proactive mindset can benefit our team. We love seeing genuine enthusiasm for the role!
Apply Through Our Website:We encourage you to apply through our website for a smoother application process. It helps us keep everything organised and ensures your application gets the attention it deserves. Don’t miss out on this opportunity!
How to prepare for a job interview at Salt
✨Know Your Ometria Inside Out
Make sure you brush up on your Ometria knowledge before the interview. Be ready to discuss specific features and how you've used them in past roles. This will show that you're not just familiar with the tool, but that you can leverage it effectively in a high-volume environment.
✨Showcase Your Campaign Successes
Prepare examples of successful broadcast campaigns you've managed. Highlight your role in segment selection, stakeholder sign-off, and any innovative strategies you implemented. This will demonstrate your hands-on experience and ability to deliver results in a fast-paced setting.
✨Emphasise Your Process-Driven Mindset
Be ready to discuss how you create frameworks for CRM builds and ensure efficiency. Talk about your approach to documentation and checklists, as well as how you’ve improved processes in previous roles. This will align with their need for someone who is organised and proactive.
✨Prepare for Stakeholder Management Questions
Expect questions about how you handle communication with stakeholders. Think of examples where you successfully managed expectations or resolved conflicts. This will highlight your confidence and ability to drive change within a team, which is crucial for this role.
