At a Glance
- Tasks: Lead the design of customer journeys and technical roadmaps for a major transformation programme.
- Company: Join a forward-thinking company focused on customer engagement and digital transformation.
- Benefits: Competitive daily rate, remote work flexibility, and opportunities for professional growth.
- Other info: Be part of a dynamic team driving significant change in customer experience.
- Why this job: Shape the future of customer engagement with innovative architecture and impactful solutions.
- Qualifications: Experience in customer transformation initiatives and strong analytical skills required.
The predicted salary is between 70000 - 90000 £ per year.
We are seeking an experienced Agile Tech Lead / Customer 360 Architect to support a major Customer 360 transformation programme. This role will suit someone who has successfully translated a Customer 360 vision into tangible architecture, customer journeys, technical roadmaps, and delivery plans. While Salesforce forms part of the wider ecosystem, the primary focus is on customer journey architecture, analytical thinking, stakeholder engagement, and defining scalable end-to-end solutions.
Key Responsibilities
- Translate Customer 360 strategy and vision into executable architecture and technical deliverables.
- Define target-state architecture across customer data, integrations, journeys, triggers, and engagement channels.
- Map and design end-to-end customer journeys from data ingestion through to customer engagement.
- Develop architecture artefacts, technical backlogs, roadmaps, and delivery plans.
- Lead the design and validation of the first Customer 360 use case, ensuring scalability for future initiatives.
- Work closely with Digital, Data, API, and Salesforce teams to align delivery across multiple workstreams.
- Identify capability gaps, technical dependencies, integration requirements, and delivery risks.
- Provide technical leadership throughout planning, prioritisation, and delivery activities.
- Produce a roadmap linking future Customer 360 use cases to required platform capabilities.
Essential Experience
- Proven experience delivering Customer 360, Single Customer View, Customer Data Platform, or customer transformation initiatives.
- Strong analytical skills with the ability to translate business vision into architecture, journeys, and technical deliverables.
- Experience designing end-to-end customer journeys across data, digital, CRM, and engagement platforms.
- Strong background in solution architecture, enterprise architecture, or technical leadership roles.
- Experience defining target-state architectures, roadmaps, technical backlogs, and architecture decision records.
- Ability to manage stakeholders across business and technology functions.
- Experience working across Data, API, Digital, and CRM teams within complex enterprise environments.
Desirable Experience
- Salesforce ecosystem experience, particularly Journey Builder and customer engagement capabilities.
- Experience within large-scale digital transformation programmes.
- Knowledge of Customer Data Platforms (CDP) and customer engagement technologies.
This is an excellent opportunity to play a key role in shaping and delivering a major Customer 360 transformation programme, helping define the architecture, journeys, and capabilities that will underpin future customer engagement strategies.
Agile Tech Lead - Customer 360 Architect - £550 a day in London employer: Salt
Join a forward-thinking organisation that values innovation and collaboration, offering an exciting opportunity as an Agile Tech Lead - Customer 360 Architect. With a focus on employee growth and a supportive work culture, you will be part of a dynamic team driving significant transformation initiatives. Enjoy the flexibility of remote work with occasional travel to vibrant cities like London and Edinburgh, enhancing both your professional journey and personal experiences.
