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- Tasks: Provide top-notch technical support for MAC and Windows environments.
- Company: Join a leading finance company in London with a hybrid work model.
- Benefits: Enjoy a competitive day rate and flexible working days.
- Why this job: Be part of a dynamic IT team and enhance your skills in a fast-paced environment.
- Qualifications: Must have JAMF 300 certification and experience in MAC support.
- Other info: This is a freelance role with a duration of 6 months, starting immediately.
The predicted salary is between 60000 - 90000 £ per year.
Level 3 MAC Support Desktop Engineer (JAMF 300, MAC, BAU) – Finance – London/hybrid
Day rate: £300 – £500 (inside IR35)
Duration: 6 months
Start: Now
My client is looking for a level 3 MAC Desktop Engineer to join on a freelance basis. This is a London based hybrid role 2 – 3 days per week. JAMF 300 certified is a must, experience with service now, JAMF connect and phase deployment.
Responsibilities:
• Provide technical support for MAC and Windows desktop environments.
• Troubleshoot and resolve hardware and software issues on MAC and Windows devices.
• Administer and manage JAMF for MAC device management.
• Develop and maintain scripts to automate tasks and improve efficiency.
• Assist with the deployment and configuration of software and updates.
• Collaborate with other IT team members to ensure seamless support and service delivery.
• Maintain accurate documentation of support activities and solutions.
• Provide training and support to end-users on MAC and Windows systems.
• Act as third line of support for escalated technical issues, ensuring timely and effective resolution.
Requirements:
• Proven experience as a MAC Support Desktop Engineer or similar role.
• Strong knowledge of MAC OS and Windows operating systems.
• Experience with JAMF administration and management.
• JAMF 300 certification preferred. Certification will need to be obtained within the first 3 months.
• Proficiency in scripting languages such as Bash, Python, or PowerShell.
• Excellent troubleshooting and problem-solving skills.
• Strong communication and interpersonal skills.
• Ability to work independently and as part of a team.
• Relevant certifications (e.g., Apple Certified Support Professional, JAMF Certified).
Level 3 MAC Support employer: Salt
Contact Detail:
Salt Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Level 3 MAC Support
✨Tip Number 1
Make sure to highlight your JAMF 300 certification prominently in your discussions. This is a must-have for the role, and demonstrating your expertise will set you apart from other candidates.
✨Tip Number 2
Familiarize yourself with the specific tools mentioned in the job description, like ServiceNow and JAMF Connect. Being able to discuss your experience with these tools will show that you're ready to hit the ground running.
✨Tip Number 3
Prepare to discuss your troubleshooting strategies for both MAC and Windows environments. Sharing specific examples of how you've resolved issues in the past can demonstrate your problem-solving skills effectively.
✨Tip Number 4
Since this is a hybrid role, be ready to talk about your experience working independently as well as part of a team. Highlighting your adaptability and communication skills will be key to showing you can thrive in this environment.
We think you need these skills to ace Level 3 MAC Support
Some tips for your application 🫡
Highlight Relevant Experience: Make sure to emphasize your experience as a MAC Support Desktop Engineer. Detail your familiarity with MAC OS, Windows operating systems, and any relevant certifications like JAMF 300.
Showcase Technical Skills: Clearly outline your technical skills, especially in JAMF administration, scripting languages (Bash, Python, PowerShell), and troubleshooting capabilities. Provide specific examples of how you've used these skills in previous roles.
Tailor Your CV: Customize your CV to align with the job description. Use keywords from the listing, such as 'technical support', 'hardware and software issues', and 'service delivery' to ensure your application stands out.
Craft a Strong Cover Letter: Write a compelling cover letter that explains why you are the perfect fit for this role. Mention your passion for technology, your problem-solving approach, and your ability to work both independently and collaboratively.
How to prepare for a job interview at Salt
✨Showcase Your JAMF Expertise
Make sure to highlight your JAMF 300 certification and any relevant experience with JAMF administration. Be prepared to discuss specific scenarios where you've successfully managed MAC devices using JAMF.
✨Demonstrate Troubleshooting Skills
Prepare to share examples of complex hardware and software issues you've resolved in the past. Use the STAR method (Situation, Task, Action, Result) to structure your responses and showcase your problem-solving abilities.
✨Highlight Scripting Proficiency
Since scripting is a key part of the role, be ready to discuss your experience with languages like Bash, Python, or PowerShell. If possible, bring examples of scripts you've developed to automate tasks and improve efficiency.
✨Emphasize Team Collaboration
This role requires collaboration with other IT team members, so be sure to mention your experience working in teams. Discuss how you’ve contributed to seamless support and service delivery in previous roles.
