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- Tasks: Provide 1st/2nd line IT support and manage user tickets efficiently.
- Company: Dynamic IT company based in Hampshire with a collaborative environment.
- Benefits: Competitive daily rate, flexible onsite/hybrid work, and valuable experience.
- Why this job: Join a fast-paced team and enhance your tech skills while making a difference.
- Qualifications: Experience in end-user support and knowledge of Active Directory and M365.
- Other info: Rolling contract with opportunities for growth and learning.
The predicted salary is between 40000 - 60000 £ per year.
IT Support Engineer required to join an IT company based in Hampshire. This role is paying £200 per day (Inside IR35). Basingstoke - Onsite/Hybrid | 1-month rolling contract.
We are looking for an IT Support Engineer to join on a rolling contract basis, providing BAU support across users, devices, and core systems.
The role:
- Provide 1st/2nd line support via the service desk (remote and in person).
- Manage and resolve tickets within SLA, escalating where needed.
- Build, configure, issue, and return IT equipment (laptops, PCs, printers, scanners).
- Update and maintain Active Directory and M365 accounts.
- Support starter onboarding and leaver offboarding processes.
- Monitor backups and asset management tools.
- Liaise with 3rd parties for equipment repair and licensing.
Skills needed:
- Strong end-user support background, with experience in ticketing systems.
- Good knowledge of Active Directory and Microsoft 365.
- Confident troubleshooting PC hardware and peripherals.
- Clear communicator at both technical and non-technical levels.
- Able to prioritise and work calmly under pressure.
*Rates depend on experience and client requirements.
IT Support Engineer employer: Salt
Contact Detail:
Salt Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land IT Support Engineer
✨Tip Number 1
Network like a pro! Reach out to your connections in the IT world, especially those who work in support roles. A friendly chat can lead to insider info about job openings that aren't even advertised yet.
✨Tip Number 2
Prepare for the interview by brushing up on your troubleshooting skills. Be ready to demonstrate how you’d handle common IT issues, as practical examples can really impress hiring managers.
✨Tip Number 3
Don’t forget to showcase your communication skills! Being able to explain technical issues in simple terms is key in IT support. Practice explaining complex concepts to friends or family who aren’t tech-savvy.
✨Tip Number 4
Apply through our website! We’ve got loads of opportunities waiting for you, and applying directly can sometimes give you an edge. Plus, it’s super easy to keep track of your applications!
We think you need these skills to ace IT Support Engineer
Some tips for your application 🫡
Tailor Your CV: Make sure your CV highlights your experience in IT support, especially with ticketing systems and Active Directory. We want to see how your skills match the role, so don’t be shy about showcasing your troubleshooting prowess!
Craft a Catchy Cover Letter: Your cover letter is your chance to shine! Use it to explain why you’re the perfect fit for our team. Mention specific experiences that relate to the job description, and let us know what excites you about this opportunity.
Show Off Your Communication Skills: As an IT Support Engineer, clear communication is key. In your application, demonstrate your ability to explain technical concepts in simple terms. This will show us you can connect with both tech-savvy users and those who might not be as familiar with IT.
Apply Through Our Website: We encourage you to apply directly through our website. It’s the easiest way for us to receive your application and ensures you’re considered for the role. Plus, it shows us you’re keen on joining our team!
How to prepare for a job interview at Salt
✨Know Your Tech Inside Out
Make sure you brush up on your knowledge of Active Directory and Microsoft 365. Be ready to discuss how you've used these tools in previous roles, as well as any troubleshooting experiences you've had with PC hardware and peripherals.
✨Showcase Your Support Skills
Prepare examples of how you've provided 1st and 2nd line support in the past. Think about specific tickets you've managed, how you resolved them, and how you communicated with users. This will demonstrate your ability to handle the service desk responsibilities.
✨Practice Clear Communication
Since you'll need to communicate with both technical and non-technical users, practice explaining complex concepts in simple terms. You might even want to role-play with a friend to get comfortable with this aspect of the job.
✨Stay Calm Under Pressure
Think of scenarios where you've had to work under pressure and how you managed to stay calm. Be prepared to share these experiences during the interview, as it shows your ability to prioritise tasks and maintain composure in a busy environment.
