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This is an amazing opportunity to join a modern, globally established wealth management organisation, combining highly personalised service and local expertise with the capabilities and resources of a global industry leader. As the organisation expands, technology will play a central role in creating a scalable, secure and high-quality experience for colleagues and clients.
The IT Service Engineer provides responsive, high-quality end-user IT and infrastructure support for the London site. Working with a high degree of independence, the role resolves incidents and service requests, supports technology changes and contributes to the reliability, security and continuous improvement of the IT service.
Role context
The role sits within a clear IT Service Engineering career pathway, with potential progression into a Lead IT Service Engineer position. As the organisation grows, there may also be opportunities for strong performers to undertake broader national working or responsibilities, subject to capability and business requirements.
Key responsibilities
. Deliver on-site end-user support five days a week, responding promptly and professionally to incidents and service requests.
. Independently diagnose and resolve a broad range of technical issues, escalating complex or high-impact matters appropriately.
. Support end-user systems and equipment, including computers, mobile devices, telephony, video conferencing, printers, scanners, copiers, network connectivity and associated services.
. Install, configure and upgrade approved hardware, software and systems in line with change and security procedures.
. Monitor and maintain IT systems, investigate recurring issues and contribute to practical service improvements.
. Support user onboarding, access changes, equipment allocation and the secure return or disposal of assets in line with agreed processes.
. Maintain accurate asset records, validated documents, knowledge articles and support procedures.
. Apply Group IT policies, security controls and risk-management requirements consistently in day-to-day support.
. Contribute to security checks, disaster recovery exercises and testing activities under the direction of the Lead or wider IT team. xgikmsk
. Deliver clear end-user guidance and training, helping users adopt tec
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IT Service Engineer (On-Site) employer: Salt
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