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- Tasks: Provide hands-on IT support and keep systems running smoothly.
- Company: Join a supportive team in Basingstoke focused on user satisfaction.
- Benefits: Earn £26,000 plus a 4% pension and personal development opportunities.
- Why this job: Make a real difference by helping users and solving tech problems.
- Qualifications: Experience in IT support and strong troubleshooting skills required.
- Other info: Enjoy a dynamic work environment with opportunities for growth.
The predicted salary is between 15600 - 36400 £ per year.
Location: Basingstoke
Salary: £26,000 + 4% pension
I’m working with a client in Basingstoke who is looking to add an IT Support Engineer to their team. This role will suit someone who enjoys hands-on IT support, working directly with users, and keeping systems and equipment running smoothly.
The role will involve:
- Providing user support via the service desk, both remotely and in person
- Issuing, repairing, and tracking IT equipment for starters and leavers
- Maintaining and updating Active Directory and M365
- Monitoring backups and escalating issues when needed
- Troubleshooting hardware and software problems (laptops, PCs, printers, scanners, switches, browsers)
- Liaising with third-party suppliers for equipment repairs and support
What they’re looking for:
- Experience in IT support with strong troubleshooting skills
- Ability to communicate clearly with both technical and non-technical users
- Good knowledge of Active Directory, software deployment, and PC hardware
- Organised and proactive, with a calm approach under pressure
- A customer-focused mindset with a positive, can-do attitude
What’s on offer:
- £26,000 salary
- 4% pension
- Based on-site in Basingstoke, with some travel when required
- A supportive environment with opportunities for personal development
IT Support Engineer in Hampshire employer: Salt
Contact Detail:
Salt Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land IT Support Engineer in Hampshire
✨Tip Number 1
Get your hands dirty! If you want to land that IT Support Engineer role, make sure you’re comfortable with troubleshooting. Practice fixing common hardware and software issues at home or volunteer for tech support in your community. The more experience you have, the better!
✨Tip Number 2
Brush up on your communication skills! You’ll be dealing with both tech-savvy users and those who might struggle with IT. Practise explaining complex concepts in simple terms. This will not only help you in interviews but also in your day-to-day work.
✨Tip Number 3
Network like a pro! Connect with other IT professionals on platforms like LinkedIn. Join groups related to IT support and engage in discussions. You never know when a connection might lead to a job opportunity, so get out there and make some friends in the industry!
✨Tip Number 4
Apply through our website! We’ve got loads of resources to help you prepare for interviews and showcase your skills. Plus, applying directly through us can give you an edge, as we’re always on the lookout for passionate candidates ready to jump into the IT world.
We think you need these skills to ace IT Support Engineer in Hampshire
Some tips for your application 🫡
Tailor Your CV: Make sure your CV highlights your IT support experience and troubleshooting skills. We want to see how you've tackled similar challenges in the past, so don’t hold back on those examples!
Craft a Compelling Cover Letter: Your cover letter is your chance to shine! Use it to showcase your customer-focused mindset and positive attitude. Let us know why you’re excited about this role and how you can contribute to our team.
Show Off Your Communication Skills: Since you'll be working with both technical and non-technical users, make sure your application reflects your ability to communicate clearly. We love candidates who can explain complex concepts in simple terms!
Apply Through Our Website: We encourage you to apply directly through our website. It’s the best way for us to receive your application and ensures you don’t miss out on any important updates from us!
How to prepare for a job interview at Salt
✨Know Your Tech Inside Out
Make sure you brush up on your knowledge of Active Directory, M365, and common hardware issues. Be ready to discuss specific troubleshooting scenarios you've faced in the past. This will show that you’re not just familiar with the tech but can also handle real-world problems.
✨Practice Clear Communication
Since you'll be dealing with both technical and non-technical users, practice explaining complex concepts in simple terms. You might even want to role-play with a friend to get comfortable. This will help you demonstrate your ability to communicate effectively during the interview.
✨Show Off Your Customer Service Skills
Prepare examples of how you've provided excellent user support in previous roles. Highlight situations where you went above and beyond to help someone out. A customer-focused mindset is key for this role, so make sure they see that in you!
✨Stay Organised and Calm
Think of times when you had to manage multiple tasks under pressure. Share how you prioritised and stayed organised. This will reassure them that you can handle the fast-paced environment of IT support without losing your cool.
