Applicants must hold a British passport. Visa sponsorship is not available. This role is mainly remote, with ad hoc attendance at meetings in Lincoln required. Fully remote working is not available.
Qualifications, skills, and all relevant experience needed for this role can be found in the full description below.
Functional Developer (Dynamics 365)
Rate: £500 per day
IR35 status: Outside IR35
Contract duration: 20 weeks
Target dates: 23 November 2026 to 11 April 2027
Hours: 37 per week
Location: Mainly remote, with ad hoc office attendance in Lincoln
Industry: Public Sector / Local Government
About the role
Salt Recruitment is recruiting a Functional Developer to support a local authority with the configuration, deployment and ongoing support of Dynamics 365 Customer Service and Contact Centre solutions.
You will translate business requirements and solution architect designs into practical CRM and contact centre functionality, delivering improvements across customer service, telephony and automation.
Key responsibilities
Configure and support Dynamics 365 Customer Service and Contact Centre solutions in line with business requirements and agreed solution designs
Develop functional CRM and contact centre capabilities covering case management, queues, routing, service level agreements, voice, email and digital customer channels
Configure and support telephony integrations, working with technologies such as Teams Phone, Direct Routing, Azure Communication Services (ACS) and SIP-based voice solutions
Use Dataverse, Power Automate and Power BI to support data management, automation and reporting requirements
Support solution deployments, testing, release management and promotion between development, test and production environments
Troubleshoot issues across CRM, contact centre and integrated services, working with technical teams and business stakeholders to resolve them
Maintain clear documentation covering configurations, processes and support requirements
Ensure solutions align with security, governance and data protection requirements
Skills and experience
Experience configuring and supporting Dynamics 365 Customer Service and Contact Centre
Ability to interpret business requirements and solution architect designs, translating them into effective functional solutions
Knowledge xiskglj of case management, queues, routing, SLAs, voice, email and digital customer channels
Experience with telephony integration, including Teams Phone, Direct Routing, ACS and SIP-based voice solutions
Experience using Power Platform technologies, including Dataverse, Power Automate and Power BI
Experience supporting deployments, testing, release management and the movement of solutions between development, test and production environments
Strong troubleshooting, stakeholder engagement and documentation skills
Understanding of security, governance and data protection requirements
Interview process
Interviews are targeted for 11 November 2026 and will take place online via Microsoft Teams.
*Rates depend on experience and client requirements
Functional Developer (Dynamics 365) in Grantham employer: Salt
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