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For Companies At a Glance
- Tasks: Provide user support, manage IT equipment, and maintain systems like Active Directory and Microsoft 365.
- Company: Join a dynamic team in a collaborative tech environment.
- Benefits: Competitive pay, flexible hours, and opportunities for personal growth.
- Why this job: Make a real difference by solving IT issues and supporting your colleagues.
- Qualifications: Experience in troubleshooting and strong communication skills are essential.
- Other info: Great chance to develop your skills in a fast-paced, supportive setting.
The predicted salary is between 30000 - 42000 £ per year.
Provide user support via the service desk both remotely and in person. Issue, repair, and arrange the return of IT equipment. Maintain and support IT systems including Active Directory, Microsoft 365, and related platforms. Monitor and test backups. Manage IT onboarding for starters and offboarding for leavers across equipment and applications.
Responsibilities
- Ticketing System: Resolve tickets within agreed SLAs. Manage and prioritise the ticket queue. Triage and escalate tickets to the appropriate IT resource.
- Equipment: Issue IT equipment to new starters and arrange returns from leavers, updating tracking systems. Build, configure, and arrange repair of IT equipment, including liaising with third-party vendors. Maintain accurate stock levels and listings.
- Maintaining IT Landscape: Update Active Directory for starters, leavers, and changes. Ensure M365 licensing and mail setup are correct and functioning. Maintain tracking and asset management software.
- Compliance: Demonstrate a strong awareness of and commitment to ethics, compliance, and relevant codes of conduct.
Skills Required
- Background / Experience: Proven track record in troubleshooting and delivering excellent IT service to stakeholders.
- Technical Skills: Strong problem-solving skills with ability to identify root causes and implement solutions. Clear communication skills with both technical and non-technical users. Good knowledge of Active Directory and software deployment. Strong understanding of PC hardware and fault diagnosis. Experience resolving issues with laptops, PCs, printers, scanners, switches, web, and browsers.
- Competencies: Results-driven. Optimises work processes. Manages ambiguity effectively. Collaborative team player. Strong customer focus. Committed to self-development.
- Mindset & Behaviour: Highly organised with effective time management skills. Positive, proactive, and professional. Passion for continuous personal development. Calm under pressure and within tight timeframes.
Reporting Lines / Interfaces
- Reporting to: IT Team Leader (or equivalent).
- Direct reports: None.
- Interfaces: All business departments.
Location: Based at a UK office location. Travel as required.
Accountability Metrics: Respond to tickets within SLA. Manage queue effectively. Achieve milestones as per IT objectives plan.
Values & Behaviours: Customer centric. Do the right thing. Every voice heard. Strive for simplicity, improvement, and efficiency. Test, learn, and adapt. Take ownership.
IT support Technician in England employer: Salt
Contact Detail:
Salt Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land IT support Technician in England
✨Tip Number 1
Network like a pro! Attend industry meetups, webinars, or local tech events. You never know who might be looking for an IT support technician just like you!
✨Tip Number 2
Show off your skills! Create a portfolio or a personal website showcasing your troubleshooting successes and projects. This gives potential employers a taste of what you can do.
✨Tip Number 3
Practice makes perfect! Prepare for interviews by role-playing common IT support scenarios. This will help you articulate your problem-solving skills and technical knowledge confidently.
✨Tip Number 4
Don’t forget to apply through our website! We’re always on the lookout for passionate IT support technicians. Plus, it’s a great way to get noticed directly by our hiring team.
We think you need these skills to ace IT support Technician in England
Some tips for your application 🫡
Tailor Your CV: Make sure your CV is tailored to the IT Support Technician role. Highlight your experience with troubleshooting, Active Directory, and any relevant IT systems. We want to see how your skills match what we're looking for!
Craft a Compelling Cover Letter: Your cover letter is your chance to shine! Use it to explain why you're passionate about IT support and how you can contribute to our team. Keep it concise but engaging – we love a good story!
Show Off Your Problem-Solving Skills: In your application, give examples of how you've tackled tricky IT issues in the past. We’re all about results-driven approaches, so let us know how you’ve made a difference in previous roles.
Apply Through Our Website: Don’t forget to apply through our website! It’s the best way for us to receive your application and ensures you’re considered for the role. Plus, it’s super easy – just a few clicks and you’re done!
How to prepare for a job interview at Salt
✨Know Your Tech Inside Out
Make sure you brush up on your knowledge of Active Directory, Microsoft 365, and common troubleshooting techniques. Be ready to discuss specific examples of how you've resolved issues in the past, as this will show your practical experience.
✨Master the Ticketing System
Familiarise yourself with ticketing systems and how they work. Be prepared to explain how you would prioritise and manage a ticket queue, and share any experiences where you successfully met SLAs in previous roles.
✨Show Off Your Communication Skills
Since you'll be dealing with both technical and non-technical users, practice explaining complex IT concepts in simple terms. Think of examples where you've had to adapt your communication style to suit different audiences.
✨Demonstrate Your Customer Focus
Prepare to discuss how you ensure a positive user experience when providing IT support. Share stories that highlight your commitment to customer service and how you handle difficult situations or complaints.