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For Companies At a Glance
- Tasks: Provide hands-on IT support and keep systems running smoothly.
- Company: Join a supportive team in Basingstoke focused on personal development.
- Benefits: Enjoy a £26,000 salary, 4% pension, and opportunities for growth.
- Why this job: Be the go-to person for IT support and make a real difference.
- Qualifications: Experience in IT support with strong troubleshooting and communication skills.
- Other info: Dynamic environment with a customer-focused mindset and positive attitude.
The predicted salary is between 26000 - 36400 £ per year.
Overview
Location: Basingstoke
Salary: £26,000 + 4% pension
I’m working with a client in Basingstoke who is looking to add an IT Support Engineer to their team. This role will suit someone who enjoys hands-on IT support, working directly with users, and keeping systems and equipment running smoothly.
Responsibilities
- Providing user support via the service desk, both remotely and in person
- Issuing, repairing, and tracking IT equipment for starters and leavers
- Maintaining and updating Active Directory and M365
- Monitoring backups and escalating issues when needed
- Troubleshooting hardware and software problems (laptops, PCs, printers, scanners, switches, browsers)
- Liaising with third-party suppliers for equipment repairs and support
Requirements
- Experience in IT support with strong troubleshooting skills
- Ability to communicate clearly with both technical and non-technical users
- Good knowledge of Active Directory, software deployment, and PC hardware
- Organised and proactive, with a calm approach under pressure
- A customer-focused mindset with a positive, can-do attitude
What’s on offer
- £26,000 salary
- 4% pension
- Based on-site in Basingstoke, with some travel when required
- A supportive environment with opportunities for personal development
If you’re looking for a role where you’ll be the go-to person for IT support, systems, and equipment, send your most updated CV to the provided email address.
IT Support Engineer in England employer: Salt
Contact Detail:
Salt Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land IT Support Engineer in England
✨Tip Number 1
Get your hands dirty! If you want to land that IT Support Engineer role, make sure you’re familiar with the tools and technologies mentioned in the job description. Dive into Active Directory and M365, and brush up on your troubleshooting skills. The more you know, the better!
✨Tip Number 2
Practice your communication skills! You’ll be dealing with both tech-savvy users and those who might struggle a bit. Being able to explain things clearly and patiently will set you apart. Try role-playing scenarios with friends or family to get comfortable.
✨Tip Number 3
Network like a pro! Connect with people in the industry through LinkedIn or local meetups. You never know when a casual chat could lead to a job opportunity. Plus, it’s a great way to learn about the latest trends and challenges in IT support.
✨Tip Number 4
Don’t forget to apply through our website! We’ve got loads of resources to help you prepare for interviews and ace them. Plus, applying directly shows your enthusiasm for the role. So, get that CV polished and let’s get you that IT Support Engineer position!
We think you need these skills to ace IT Support Engineer in England
Some tips for your application 🫡
Tailor Your CV: Make sure your CV is tailored to the IT Support Engineer role. Highlight your hands-on IT support experience and any relevant troubleshooting skills. We want to see how you can keep systems running smoothly!
Showcase Your Communication Skills: Since you'll be working with both technical and non-technical users, it's crucial to demonstrate your ability to communicate clearly. Use examples in your application that show how you've successfully interacted with different types of users.
Highlight Your Organisational Skills: Being organised and proactive is key in this role. Share instances where you've managed multiple tasks or projects effectively, especially under pressure. We love a calm approach to problem-solving!
Apply Through Our Website: We encourage you to apply through our website for a smoother process. Make sure to include your most updated CV and contact details so we can get back to you quickly. We can't wait to hear from you!
How to prepare for a job interview at Salt
✨Know Your Tech Inside Out
Make sure you brush up on your technical knowledge, especially around Active Directory, M365, and common hardware issues. Be ready to discuss specific troubleshooting scenarios you've faced in the past and how you resolved them.
✨Practice Clear Communication
Since you'll be dealing with both technical and non-technical users, practice explaining complex IT concepts in simple terms. Consider role-playing with a friend to get comfortable with this kind of communication.
✨Show Off Your Customer Service Skills
Prepare examples that highlight your customer-focused mindset. Think about times when you went above and beyond to help a user or resolve an issue, as this will demonstrate your positive, can-do attitude.
✨Stay Organised and Proactive
During the interview, showcase your organisational skills by discussing how you manage your workload and prioritise tasks. Mention any tools or methods you use to stay on top of things, especially under pressure.
