Application Support Officer - Arcus/Salesforce Implementation
Start: October 2026
Rate: £405 per day Inside IR35
Role Overview
A large London local authority is seeking an experienced Application Support Officer to support the implementation of a new Arcus solution built on the Salesforce platform.
This is a hands-on technical implementation role, focused on the design, configuration, testing and deployment of a new case management platform, primarily supporting Planning services.
You will work closely with technical teams, suppliers and business stakeholders to translate operational requirements into effective technical solutions and support the transition into business-as-usual service.
Key Responsibilities
· Configure and implement the Arcus/Salesforce solution across development, test and production environments
· Design workflows, forms, permissions, user roles, queues and automation
· Translate business requirements into technical configurations
· Support system, integration, regression and user acceptance testing
· Assist with data migration, validation, reconciliation and defect resolution
· Support integration, reporting and document management requirements
· Work with Planning, Licensing, Regulatory Services and other stakeholders
· Produce technical documentation, support procedures and user guidance
· Support go-live, hypercare and transition into business-as-usual support
· Deliver knowledge
Application Support Officer - Arcus/Salesforce Implementation in East Kilbride employer: Salt
As a UX Designer at our global investment management firm in London, you'll be part of a dynamic and innovative team that values creativity and collaboration. We offer a hybrid work environment, competitive salary, and comprehensive benefits, alongside ample opportunities for professional growth in the rapidly evolving field of digital marketing and AI. Join us to shape engaging user experiences while working on cutting-edge projects that blend classic UX design with emerging technologies.
