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- Tasks: Design customer experiences and map out journeys across all channels.
- Company: Join a leading multinational entertainment provider focused on customer-first strategies.
- Benefits: Enjoy a hybrid work model, bonus scheme, and 26 days annual leave plus private medical.
- Why this job: Be part of a dynamic team shaping customer experiences and driving impactful change.
- Qualifications: 3 years in CX Design, experience with journey mapping, and proficiency in tools like Figma.
- Other info: Work 3 days a week onsite at a modern HQ in Watford.
The predicted salary is between 36000 - 60000 £ per year.
Salt have partnered with a multinational leading entertainment provider to find them a CX Designer to help solidify their customer-first ambitions. Working within the CX team and reporting to the Head of Customer Experience, you\’ll be designing omnichannel experiences to suit customer needs, expectations and behaviours. You\’ll be accountable for the creation and maintenance of the end-to-end customer journey mapping across all channels and products, creating visual maps that bring the experience to live and get stakeholder buy-in. You\’ll facilitate cross-functional workshops, leveraging data & expertise to design new experiences, utilising \”As Is – To Be\” methodology. You\’ll work closely alongside Business Analysts and User Researchers to demonstrate the needs of users to stakeholders and get them on board to facilitate change. Requirements: 3 years\’ experience in Customer Experience Design or similar role in FMCG/Retail/Telco/Agency environment. Experience in customer journey mapping, survey design, service blueprinting etc. Specific experience in customer journey mapping across both digital and retail (physical) channels. Experience in facilitating workshops and engaging with stakeholders to get company-wide buy-in. Proficiency in mapping tools like Figma, Adobe XD etc. Data-led, with the ability to utilise qual and quant metrics and indicators to measure experience. This is a full-time, hybrid role requiring 3 days per week onsite at the company\’s modern HQ in Watford. The company offer a bonus scheme, matched pension insurance up to 8.5%, 26 days annual leave 2 life days (and bank holidays), private medical and much more. Interested? Apply today!41bf1e1f-b16b-4260-a40a-17c77a06fd15
CX Designer employer: Salt
Contact Detail:
Salt Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land CX Designer
✨Tip Number 1
Familiarise yourself with the latest trends in customer experience design, especially within the entertainment sector. This will not only help you understand the company's needs but also allow you to speak confidently about how your skills can contribute to their customer-first ambitions.
✨Tip Number 2
Prepare to discuss specific examples of your previous work in customer journey mapping. Highlight how you've used tools like Figma or Adobe XD to create visual maps that have successfully gained stakeholder buy-in in the past.
✨Tip Number 3
Showcase your ability to facilitate workshops by preparing a brief outline of how you would engage stakeholders in the design process. This could include methods for gathering feedback and ensuring everyone is aligned on the customer experience goals.
✨Tip Number 4
Be ready to discuss how you leverage both qualitative and quantitative data to inform your design decisions. Having concrete examples of how you've measured and improved customer experiences will set you apart from other candidates.
We think you need these skills to ace CX Designer
Some tips for your application 🫡
Tailor Your CV: Make sure your CV highlights your experience in Customer Experience Design, particularly in FMCG, Retail, or Telco environments. Emphasise your skills in customer journey mapping and any relevant tools like Figma or Adobe XD.
Craft a Compelling Cover Letter: In your cover letter, express your passion for creating customer-first experiences. Mention specific projects where you've successfully facilitated workshops or engaged stakeholders to gain buy-in for new initiatives.
Showcase Your Skills: Include examples of your work with customer journey mapping and service blueprinting. If possible, attach visual maps or case studies that demonstrate your ability to create engaging omnichannel experiences.
Highlight Data-Driven Decisions: Discuss how you have used qualitative and quantitative data to inform your design decisions. Provide examples of metrics or indicators you've utilised to measure customer experience improvements.
How to prepare for a job interview at Salt
✨Showcase Your Journey Mapping Skills
Be prepared to discuss your experience with customer journey mapping in detail. Bring examples of visual maps you've created and explain how they helped stakeholders understand the customer experience.
✨Demonstrate Your Workshop Facilitation Experience
Highlight your ability to facilitate cross-functional workshops. Share specific instances where you successfully engaged stakeholders and how you used their input to drive design decisions.
✨Leverage Data-Driven Insights
Discuss how you utilise both qualitative and quantitative data to inform your design choices. Be ready to provide examples of metrics you've used to measure customer experience and how they influenced your work.
✨Familiarity with Design Tools
Make sure to mention your proficiency in tools like Figma and Adobe XD. If possible, bring a portfolio showcasing your work with these tools to demonstrate your design capabilities.
