At a Glance
- Tasks: Lead the development of Customer Journey Analytics reporting and frameworks to enhance digital insights.
- Company: Join a leading finance organisation focused on improving customer experiences.
- Benefits: Hybrid working, quick start contract, and opportunities for professional growth.
- Other info: Collaborate with diverse teams in a dynamic environment with potential for contract extension.
- Why this job: Make a real impact by optimising customer journeys and enhancing digital measurement capabilities.
- Qualifications: Experience in Customer Journey Analytics and strong stakeholder management skills required.
The predicted salary is between 56250 - 68750 £ per year.
SALT is supporting a leading finance organisation on a Customer Journey Analytics and Experience Measurement contract focused on improving digital customer insights, measurement capability, and performance reporting.
This role will lead the development of Customer Journey Analytics reporting and experience measurement frameworks across digital channels.
The successful candidate will identify data gaps, define customer experience KPIs, improve measurement quality, and build actionable dashboards to support decision-making.
Working closely with Experience Managers, Product Owners, Digital teams, and Data & Analytics stakeholders, you'll help create a more robust and measurable customer experience function.
- KEY CONTRACT DETAILS
- Quick start, contract until the end of the year (for now!)
- Hybrid working in London (2 days per week in office)
- WHAT YOU’LL DO
- Build and enhance Customer Journey Analytics dashboards and reporting solutions.
- Define customer experience KPIs, success metrics, and measurement frameworks.
- Identify data quality, tagging, classification, and reporting gaps across digital journeys.
- Partner with Data & Analytics teams to improve data accuracy and measurement capabilities.
- Gather requirements from business stakeholders and translate them into actionable analytics deliverables.
- Create prioritised backlogs and improvement roadmaps to drive ongoing optimisation.
ABOUT YOU
- Experience working in Customer Journey Analytics, digital analytics, product analytics, or experience measurement roles.
- Proven experience defining customer experience metrics and performance frameworks.
- Experience analysing data quality, tagging, and digital measurement gaps.
- Strong stakeholder management skills with Product, Experience, and Analytics teams.
- Experience creating roadmaps, backlogs, and prioritisation frameworks.
- Adobe Analytics ecosystem experience is beneficial.
- Knowledge of experimentation, optimisation, journey mapping, or customer insight programmes is advantageous.
- #J-18808-Ljbffr
Customer Journey Analytics Manager - Contract employer: Salt
As a UX Designer at our global investment management firm in London, you'll be part of a dynamic and innovative team that values creativity and collaboration. We offer a hybrid work environment, competitive salary, and comprehensive benefits, alongside ample opportunities for professional growth in the rapidly evolving field of digital marketing and AI. Join us to shape engaging user experiences while working on cutting-edge projects that blend classic UX design with emerging technologies.
StudySmarter Expert Advice🤫
We think this is how you could land Customer Journey Analytics Manager - Contract
✨Tap into Online Data Science Communities
Join online communities focused on data science like Kaggle, LinkedIn groups, or Reddit threads. These are goldmines for temporary gigs, as you can network with professionals and potentially hear about opportunities at companies like Salt before they're even advertised!
✨Show Off Your Skills With Projects
Got some cool data science projects? Showcase them on platforms like GitHub or create a personal portfolio website. This visibility is crucial for landing temporary roles—let recruiters see your actual skills in action, which can set you apart from the crowd.
✨Check Out Specialist Job Boards
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✨Leverage University Resources
If you're currently at uni or recently graduated, tap into your school's career services. They often have connections with companies looking for temporary data science interns or contract workers, and they might even host job fairs with employers like Salt.
We think you need these skills to ace Customer Journey Analytics Manager - Contract
Some tips for your application 🫡
Highlight Your Data Projects:When applying for a temporary data science role at Salt, make sure to showcase any relevant projects you've worked on. Whether it's a personal project, an academic undertaking, or contributions to an open-source initiative, detailing these experiences can really set you apart and demonstrate your practical skills.
Emphasise Your Analytical Skills:In your CV and cover letter, focus on the specific analytical skills that are key to data science. Mention any experience with statistical tools, programming languages like Python or R, and data visualisation software. Don't forget to include any certifications that may bolster your expertise!
Show Your Flexibility:Since this is a temporary role, it's important to convey your adaptability and willingness to learn. In your cover letter to Salt, emphasise how quickly you can get up to speed with new tools or projects. Highlight any previous experiences where you've had to adjust to new environments or challenges.
Craft a Unique Data-Driven Cover Letter:Instead of the usual generic cover letter, spice it up with some data! Maybe you’ve improved a process by 20% in a past role or cleaned a dataset with over a million entries. Use these stats to your advantage to grab Salt’s attention and show the tangible impact of your work.
How to prepare for a job interview at Salt
✨Showcase Your Analytical Skills
For a data science gig, it's crucial to demonstrate your analytical abilities. Be ready to discuss previous projects and the methodologies you used. Think about how you can quantify your impact—did your analysis improve efficiency or save costs? These are the stories that will stick with interviewers at Salt.
✨Brush Up on Technical Skills
You might face technical questions on tools relevant to data science, like Python, R, or SQL. Prepare to solve a problem live—perhaps they'll ask you to write a simple query or code snippet. It’s cool to talk about them, but we need to show we can do it in practice, especially in a temporary role where quick results matter.
✨Highlight Your Adaptability
Since this is a temporary position, emphasise your ability to learn quickly and adapt to new tools or workflows. Share examples of how you've thrived in fast-paced environments before, and how you can hit the ground running at Salt.
✨Prepare a Portfolio of Your Work
Bring your portfolio to the table—showcase projects where you've leveraged data science techniques to solve problems. Whether it’s a GitHub repository or a set of case studies, having tangible examples of your work will help you stand out and show what you bring to the team at Salt.
