At a Glance
- Tasks: Manage and optimise CRM campaigns across digital channels for a leading loyalty organisation.
- Company: Dynamic digital loyalty and rewards company based in London.
- Benefits: Competitive day rate, hybrid work model, and a chance to enhance your skills.
- Other info: 3-month freelance contract with opportunities for growth and collaboration.
- Why this job: Join a fast-paced team and make a real impact on customer engagement.
- Qualifications: Experience in CRM operations and strong communication skills required.
Salt are partnering with a customer-focused digital loyalty and rewards organisation and are looking for a CRM Operations Specialist to join on a freelance contract basis.
Location: London (Hybrid)
Day Rate: Competitive
Duration: 3 months
About the Role:
This is a hands-on CRM Operations role focused on supporting the delivery, execution and optimisation of customer communications across multiple CRM channels. Working closely with marketing, product, data and technical teams, you will be responsible for ensuring campaigns are built, tested and deployed accurately, while helping to improve operational processes and campaign performance.
The successful candidate will play a key role in managing CRM workflows, audience segmentation, data quality and campaign execution, ensuring customers receive relevant and engaging communications throughout their lifecycle.
Requirements:
- Proven experience in CRM Operations, CRM Campaign Management or Marketing Operations roles
- Strong hands-on experience with CRM platforms and customer engagement tools
- Experience building, testing and deploying email, push notification and in-app campaigns
- Knowledge of audience segmentation, customer journeys and lifecycle marketing
- Strong attention to detail with experience managing campaign QA and reporting processes
- Comfortable working with data teams to ensure audience accuracy and data integrity
- Ability to manage multiple projects and priorities within a fast-paced environment
- Strong stakeholder management and communication skills
Responsibilities:
- Execute and manage CRM campaigns across multiple digital channels
- Build customer audiences and segments based on campaign objectives
- Conduct thorough QA checks to ensure campaign accuracy and compliance
- Monitor campaign delivery and troubleshoot operational issues
- Support CRM automation and customer journey initiatives
- Collaborate with cross-functional teams to improve campaign effectiveness and operational efficiency
- Maintain CRM documentation, processes and best practice guidelines
- Analyse campaign performance and provide actionable insights for optimisation
Apply now to find out more.
CRM Manager - Contract in City of London employer: Salt
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StudySmarter Expert Advice🤫
We think this is how you could land CRM Manager - Contract in City of London
✨Get to Know the Company Culture
Before jumping into applications, it’s super helpful to understand the vibe at Salt. Check out their social media, read reviews on sites like Glassdoor, and see how they engage with customers. It'll give you clues on their values and help tailor your conversation during interviews.
✨Join Customer Support Communities
Dive into online communities like those on Reddit or LinkedIn where customer support pros hang out. Participating in discussions or asking questions can make you more visible to potential recruiters and help you learn about job openings at companies like Salt before they even post them.
✨Attend Job Fairs or Networking Events
Look out for local job fairs or events specifically for customer support roles. This is your chance to meet hiring managers face-to-face, and you might even get the opportunity to interview on the spot!
✨Show Off Your Skills with Customer Interactions
In the customer support world, showcasing your communication skills is key. Consider creating a short video introducing yourself or even doing a mock call to showcase your abilities. It's a memorable way to stand out, especially if you can share this during your interview process!
We think you need these skills to ace CRM Manager - Contract in City of London
Some tips for your application 🫡
Show Off Your Communication Skills:In customer support, clear communication is key. Make sure your CV highlights any experience you've had in customer-facing roles and your ability to resolve issues. Don't shy away from including specific examples of how you've gone above and beyond to help customers – this really shows your potential in the role.
Tailor Your Cover Letter to Salt:Your cover letter is your chance to shine! Tell us why you want to work at Salt specifically. Mention any unique aspects of our company that resonate with you and how your skills can enhance our customer support. This personal touch will set your application apart from the rest!
Highlight Any Relevant Tools or Tech Skills:If you've used customer support software like Zendesk or Freshdesk or have experience with CRM systems, make sure to mention these in your application. Being familiar with industry-standard tools can be a big plus for us when we’re reviewing applications, as it shows you can hit the ground running!
Demonstrate Your Problem-Solving Skills:Customer support roles often require a knack for problem-solving. In your application, share examples of past experiences where you've tackled tough situations or resolved conflicts effectively. This will give us a good sense of how you handle challenges—an essential skill for success at Salt!
How to prepare for a job interview at Salt
✨Show Off Your People Skills
In customer support, it's all about communicating effectively. Prepare to share instances from your past experiences where you handled difficult customers or resolved conflicts. We want to hear how you empathised and found the best solutions, so think of specific examples to back up your stories!
✨Know the Tools of the Trade
Familiarise yourself with common customer support tools like Zendesk or Freshdesk, and make sure to review how you’ve used any similar systems in the past. During the interview, being able to discuss your hands-on experience with software or ticketing systems can really set you apart from the competition, so don’t skip this prep!
✨Show Genuine Enthusiasm
As this is a full-time role, employers want someone who isn’t just looking for any job, but wants to grow within customer support. Make sure to express your enthusiasm for helping customers and your desire to develop your skills. Show them why you're passionate about this field!
✨Practice Common Scenarios
Be prepared for role-playing scenarios where you might have to reassess a solution with a frustrated customer or explain a complex process in simple terms. Practising these common scenarios can help us feel more confident and demonstrate our practical skills effectively during the interview.
