Client Services Manager (in-house creative agency) in City of London

Client Services Manager (in-house creative agency) in City of London

City of London Full-Time 45000 - 49000 £ / year (est.) No working from home possible
Salt

At a Glance

  • Tasks: Lead exciting multi-channel campaigns and collaborate with creative teams to deliver impactful work.
  • Company: Join a major UK consumer brand with a strong social purpose and innovative in-house agency.
  • Benefits: Enjoy a competitive salary, bonus scheme, private medical cover, and wellness support.
  • Other info: Be part of a dynamic team with excellent career growth opportunities.
  • Why this job: Make a real difference with campaigns seen by millions and shape creative standards.
  • Qualifications: Experience in agency roles, managing integrated campaigns, and strong organisational skills.

The predicted salary is between 45000 - 49000 £ per year.

Get your hands on some of the UK’s most visible, culture-shaping campaigns... and know your work genuinely makes a difference.

£45,000 to £49,000

Central London and Watford (dual-site) Hybrid, typically three days in the office.

Our client is a major UK consumer brand with a strong social purpose at its core that is undergoing a significant transformation right now. They are building a high-performing 100 person-strong in-house agency designed to deliver bold, social-first, audience-led creative at scale.

The Role

This is a pivotal role sitting at the heart of the newly-established team. You will act as the key interface between brand stakeholders and creative teams, leading the end-to-end delivery of integrated, multi-channel campaigns. From BAU through to exciting new campaign launches, you will help shape creative output across a portfolio of high-profile, nationally-recognised products.

Key Responsibilities

  • Manage the end-to-end delivery of multi-channel campaigns, from briefing through to production and final delivery.
  • Act as the primary point of contact between brand, creative, production and media teams.
  • Translate client briefs into clear, actionable plans that drive impactful creative work.
  • Oversee timelines, budgets, stakeholder feedback and asset delivery.
  • Build strong relationships with internal teams and external agency partners.
  • Lead campaign reporting, tracking performance and identifying optimisation opportunities.
  • Support reactive and fast-turnaround content without compromising quality.

About You

  • Proven experience in an agency environment, ideally as an established midweight AM ready to step up or an early-stage Senior Account Manager.
  • Experience delivering integrated campaigns across channels including social, OOH, radio, VOD or TV.
  • Strong understanding of the creative and production process end-to-end.
  • Highly organised, process-driven and confident managing multiple projects simultaneously.
  • Able to balance stakeholder management with creative judgement.
  • A proactive communicator with the ability to build trust across teams.

Bonus bonus bonus

  • Experience working on retail or FMCG-style brands.
  • Exposure to social-first campaigns or fast-paced content production.
  • Understanding of media playouts and asset trafficking processes.

Benefits

  • Bonus scheme.
  • Matched pension contributions up to 8.5%.
  • 26 days holiday plus additional leave and bank holidays.
  • Private medical cover.
  • Wellness allowance and access to fitness and wellbeing support.
  • Life assurance and enhanced parental leave.

You will work on campaigns seen by millions across the UK, with tangible, real-world impact. This is an opportunity to be part of a growing in-house agency where you can help shape ways of working, influence creative standards, and deliver standout work that contributes to meaningful social outcomes.

Client Services Manager (in-house creative agency) in City of London employer: Salt

Join a dynamic in-house creative agency at the heart of a major UK consumer brand, where your contributions will shape impactful campaigns seen by millions. With a strong focus on social purpose, this role offers a collaborative work culture, generous benefits including a bonus scheme and wellness support, and ample opportunities for professional growth as you lead innovative projects in a hybrid working environment. Be part of a transformative journey that not only enhances your career but also makes a genuine difference in society.

Salt

Contact Details:

Salt Recruitment Team

We think you need these skills to ace Client Services Manager (in-house creative agency) in City of London

Campaign Management
Stakeholder Management
Creative Briefing
Multi-Channel Campaign Delivery
Budget Management
Performance Tracking
Relationship Building