At a Glance
- Tasks: Support customers with Power Platform applications and resolve issues efficiently.
- Company: Join a dynamic team in a fully remote role with a focus on innovation.
- Benefits: Competitive daily rate, flexible working hours, and the chance to enhance your skills.
- Other info: Opportunity for contract extension and growth within a supportive team environment.
- Why this job: Make a real difference by helping clients optimise their Power Platform experience.
- Qualifications: Experience with Microsoft Power Platform and strong troubleshooting skills required.
The predicted salary is between 66000 - 66000 € per year.
I’m currently supporting a client that is looking to hire a Power Platform Support Engineer for an initial 3 month remote working contract engagement. This role will sit within a Business Applications team, supporting a range of customers with day-to-day Power Platform application support and issue resolution.
The ideal candidate will have:
- Strong experience supporting Microsoft Power Platform applications within D365 CRM
- Excellent troubleshooting and analytical skills
- Experience working within an application support/helpdesk environment
- Strong customer-facing communication skills
- Ability to prioritise and manage multiple tickets/tasks in real-time
- A proactive and service-oriented mindset
The successful candidate will be responsible for:
- Managing and resolving support tickets within agreed SLAs
- Responding to client queries via email and calls
- Diagnosing and troubleshooting Power Platform application issues
- Supporting onboarding activities for new customers
- Building strong customer relationships through regular service review calls
- Working closely with the Team Lead and wider technical team
- Contributing to KPI reporting and continuous service improvement
Power Platform Support Engineer in Cheltenham employer: Salt
As a Power Platform Support Engineer with us, you'll enjoy the flexibility of fully remote work while being part of a dynamic Business Applications team dedicated to delivering exceptional service. We foster a collaborative and supportive work culture that prioritises employee growth through continuous learning opportunities and regular feedback, ensuring you can thrive in your role. Join us to make a meaningful impact by helping customers navigate their Power Platform applications effectively, all while enjoying the benefits of a competitive rate and a commitment to work-life balance.
StudySmarter Expert Advice🤫
We think this is how you could land Power Platform Support Engineer in Cheltenham
✨Tip Number 1
Network like a pro! Reach out to your connections in the Power Platform community. Join relevant forums and LinkedIn groups where you can chat with others in the field. You never know who might have a lead on a job or can give you insider tips!
✨Tip Number 2
Prepare for those interviews! Brush up on your troubleshooting skills and be ready to discuss real-life scenarios where you've resolved issues. Practise explaining your thought process clearly, as strong communication is key in this role.
✨Tip Number 3
Show off your customer service skills! During interviews, highlight your experience in managing support tickets and how you’ve built relationships with clients. Remember, it’s all about demonstrating that proactive, service-oriented mindset they’re looking for.
✨Tip Number 4
Don’t forget to apply through our website! We make it super easy for you to find roles that match your skills. Plus, it shows you’re serious about joining our team and helps us get to know you better right from the start.
We think you need these skills to ace Power Platform Support Engineer in Cheltenham
Some tips for your application 🫡
Tailor Your CV:Make sure your CV highlights your experience with Microsoft Power Platform and D365 CRM. We want to see how your skills match the role, so don’t be shy about showcasing your troubleshooting and analytical abilities!
Craft a Compelling Cover Letter:Your cover letter is your chance to shine! Use it to explain why you’re the perfect fit for the Power Platform Support Engineer role. Share specific examples of how you've managed support tickets and built customer relationships in the past.
Show Off Your Communication Skills:Since this role involves a lot of client interaction, make sure your application reflects your strong customer-facing communication skills. We love candidates who can convey complex information clearly and effectively!
Apply Through Our Website:We encourage you to apply directly through our website. It’s the best way for us to receive your application and ensures you don’t miss out on any important updates regarding your application status!
How to prepare for a job interview at Salt
✨Know Your Power Platform Inside Out
Make sure you brush up on your knowledge of Microsoft Power Platform applications, especially within D365 CRM. Be ready to discuss specific troubleshooting scenarios you've encountered and how you resolved them. This will show your expertise and confidence in handling real-world issues.
✨Show Off Your Customer Service Skills
Since this role involves a lot of customer interaction, prepare examples that highlight your strong communication skills. Think about times when you successfully managed client queries or built relationships. This will demonstrate your proactive and service-oriented mindset.
✨Prioritisation is Key
Be prepared to talk about how you manage multiple support tickets or tasks simultaneously. Share strategies you use to prioritise effectively, especially under pressure. This will reassure the interviewers that you can handle the fast-paced environment they’re looking for.
✨Engage with the Team Spirit
This role requires collaboration with the Team Lead and technical team, so be ready to discuss how you work well in a team setting. Mention any experiences where you contributed to team goals or participated in service improvement initiatives. It’s all about showing you’re a team player!
